The people at the location were great to deal with. Unfortunately I cannot say the same for your folks at head office. After booking the truck in Cobourg I received a call 3 days before pick up advising that it was not available but that a cargo van had been put aside for me. I explained to the agent that it would not work and she was rather rude with me as she felt this was a suitable alternative. I requested that she arrange to get a truck to Cobourg for me as I had 2 confirmations advising my reservation was good. She repeatedly insisted a suitable replacement had been offered (the cargo van - not suitable when I needed the truck to move appliances over 6 feet tall) and was not willing to assist further. When I requested to speak with a manager she came back and offered me a truck in Oshawa - again I told her this was not acceptable as that is more than 40 minutes away from Cobourg. She put me on hold again and offered me a truck in Peterborough. Also, a fair distance from Cobourg, so I requested that she do something to assist. Again, she told me she was assisting by offering an alternative (the cargo van again). I told her I did not think it was right that I had to drive 35 minutes out of my way and pay for the added mileage when I was being inconvenienced. Finally she offered to reduce the mileage fee for my rental as compensation for the change in location. I am extremely dissatisfied with the service I received from your head office - no attempt was made to really try to offset the inconvenience I was experiencing and had I not kept pushing for assistance none would have been provided. I was even more upset when I noted that the truck I requested sat in Cobourg for the duration of my rental period. Why would I have been told this vehicle was not available for me as someone else was using it when it sat at the Cobourg location the entire time that I used the truck from Peterborough? Again, my comments are specific to the representative from Head Office only as those folks I dealt with in Cobourg and Peterborough were fantastic. I was so turned off by this experience that I will not rent from UHaul again and will strongly recommend to friends that they find somewhere else to rent in future.MARK C.
Trailer Rental & Towing in Peterborough, ON at Global Point Logistics Inc
(U-Haul Neighborhood Dealer)
Peterborough, ON K9J1W1
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 6/20/2021 - 7/11/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Peterborough, ON K9J1W1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent customer serviceROBERTW A.
Such great people to deal with at this location!!MIKE M.
I could not get the on dolly off the side to use too tight or locked Did not use a lot of blankets would be nice to get a refund Thanks TraceyTracey C.
Excellent customer service and very clean vehicleR-BRIAN M.
Very friendly and polite staff. Equipment was in great working order snd most of clean.R-BRIAN M.
Staff was professional and friendlyDaniel N.
Great service, friendly staff. Very easy pick up and drop offSHERRY-LYNN D.
Excellent service. Super nice people , very quick, hassle free. Was in and out with keys in hand within five minutes. Wouldn't go anywhere elseRyan D.
Great experience!! Thank you.Bruce C.
Can't think of anything.STEVENG G.
I have used this u-haul location many times and have referred it to many people. If needed again, I will be back!Kathy T.
nothing everything was good, friendly staff.Dave E.
This is our 5th time renting from Global Point and we couldn't be more pleased. The ladies in the office are very friendly and helpful, and the vehicles have always be immaculately clean. We highly recommend them.Kim A.
FANTASTIC SERVICEMaryanne F.
I was totally satisfied with the service. The staff were very pleasant, efficient and extremely helpful. I definitely would recommend their business to friends and associates.LYNN C.
Eh UHaul it is a pleasure to recommend to ya maybe a good comment from me to improve for the next customer would be is to continue to share the awesome kindness and showwoman ship as the two lady employees showed us that that day. Thanks take care eh!!Grant E.
Excellent service wonderful people. Went out of her way to provide fabulous serviceDaniel B.
Thanks again, it's always a pleasure. LukeDonal T.
Excellent service from the girls, quick and easy. LukeDonal T.
Excellent people very friendly and helpfulCraig H.
Service was quick and professional. I would have no problem recommending this location to anyone looking to rent a vehicle for whatever reason. Thank you for making this a pleasant experience.KEITH A.
Nothing the staff is great and very friendly and helpful.James C.
Nothing customer service very friendly polite and helpful.Grest experience.Shawn P.
I like this branch and especially the nice ladies that were there. They answered any and all questions. This is my second rental from them in the last 6 months. Rental companies are all alike except for the people, Global Point has good people.Dan T.