Customer Reviews for Global Point Logistics Inc
(U-Haul Neighborhood Dealer)

549 reviews

550 Braidwood Ave   Peterborough, ON K9J1W1

(705) 749-9390

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed

Services at this Location:

Contact Us

(705) 749-9390

550 Braidwood Ave
Peterborough, ON K9J1W1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Over the years (7) I have very much appreciated your staff's help. I would MOST CERTAINLY recommend your facility. Thank you very much. Sister Janice Jonescu, csj

SISTER JANICE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEYMARIE A. 
Rating:
5.0

The people at the location were great to deal with. Unfortunately I cannot say the same for your folks at head office. After booking the truck in Cobourg I received a call 3 days before pick up advising that it was not available but that a cargo van had been put aside for me. I explained to the agent that it would not work and she was rather rude with me as she felt this was a suitable alternative. I requested that she arrange to get a truck to Cobourg for me as I had 2 confirmations advising my reservation was good. She repeatedly insisted a suitable replacement had been offered (the cargo van - not suitable when I needed the truck to move appliances over 6 feet tall) and was not willing to assist further. When I requested to speak with a manager she came back and offered me a truck in Oshawa - again I told her this was not acceptable as that is more than 40 minutes away from Cobourg. She put me on hold again and offered me a truck in Peterborough. Also, a fair distance from Cobourg, so I requested that she do something to assist. Again, she told me she was assisting by offering an alternative (the cargo van again). I told her I did not think it was right that I had to drive 35 minutes out of my way and pay for the added mileage when I was being inconvenienced. Finally she offered to reduce the mileage fee for my rental as compensation for the change in location. I am extremely dissatisfied with the service I received from your head office - no attempt was made to really try to offset the inconvenience I was experiencing and had I not kept pushing for assistance none would have been provided. I was even more upset when I noted that the truck I requested sat in Cobourg for the duration of my rental period. Why would I have been told this vehicle was not available for me as someone else was using it when it sat at the Cobourg location the entire time that I used the truck from Peterborough? Again, my comments are specific to the representative from Head Office only as those folks I dealt with in Cobourg and Peterborough were fantastic. I was so turned off by this experience that I will not rent from UHaul again and will strongly recommend to friends that they find somewhere else to rent in future.

MARK C. 
Rating:
5.0

Excellent customer service

ROBERTW A. 
Rating:
5.0

This facility suited my needs and the staff were able to keep the tenants safe during Covid-19

Sharon L.  |  Overall Experience 
Rating:
5.0

Such great people to deal with at this location!!

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Estelle M. 
Rating:
5.0

Customer did not leave a comment.

Glen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

It was only the proximity of your location to mine,(an hours drive) that I decided to move my goods.closer. The staff, (Tracey, Shelley, etc.) could not have been more pleasant and shall be missed. I would most definitely recommend this facility to any and all!

KENNETH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

I could not get the on dolly off the side to use too tight or locked Did not use a lot of blankets would be nice to get a refund Thanks Tracey

Tracey C. 
Rating:
5.0

Excellent customer service and very clean vehicle

R-BRIAN M. 
Rating:
5.0

Very friendly and polite staff. Equipment was in great working order snd most of clean.

R-BRIAN M. 
Rating:
5.0

Staff was professional and friendly

Daniel N. 
Rating:
5.0

This is the best run storage facility in Peterborough. Tracy and Shelly are tops in my books when it comes to customer service.

DON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Reliably clean and warm space with professional and caring staff. What more could you want? Most competitive fair prices in town for your storage needs.

MARY L.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff. Very easy pick up and drop off

SHERRY-LYNN D. 
Rating:
5.0

Excellent service. Super nice people , very quick, hassle free. Was in and out with keys in hand within five minutes. Wouldn't go anywhere else

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Lynn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norm B. 
Rating:
5.0

EXCELLENT.

Tamara N.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility!

Andreas W.  |  Overall Experience 
Rating:
5.0

Great experience!! Thank you.

Bruce C. 
Rating:
5.0

The staff at GPL Self Storage are very friendly and helpful. I needed to move and store my household contents for a few months and they made it a very pleasant experience. I really liked the drive-in storage experience so I didn’t have to deal with loading and unloading in inclement weather. I would definitely recommend this facility to anyone needing to storage space.

Andrea M.  |  Overall Experience 
Rating:
5.0

Fantastic! Perfect for what we needed. The staff were friendly, knowledgeable and very helpful. Couldn't ask for more!

Colin W.  |  Overall Experience 
Rating:
5.0

Weekend hours limited. That would be only change I would recommend

JEANETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

DELAINEA M. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Can't think of anything.

STEVENG G. 
Rating:
5.0

I have used this u-haul location many times and have referred it to many people. If needed again, I will be back!

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

Stewart B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

ANDREAL M. 
Rating:
5.0

Customer did not leave a comment.

CODYCLARKE S. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
4.0

nothing everything was good, friendly staff.

Dave E. 
Rating:
5.0

This is our 5th time renting from Global Point and we couldn't be more pleased. The ladies in the office are very friendly and helpful, and the vehicles have always be immaculately clean. We highly recommend them.

Kim A. 
Rating:
5.0

FANTASTIC SERVICE

Maryanne F. 
Rating:
5.0

I was totally satisfied with the service. The staff were very pleasant, efficient and extremely helpful. I definitely would recommend their business to friends and associates.

LYNN C. 
Rating:
5.0

Eh UHaul it is a pleasure to recommend to ya maybe a good comment from me to improve for the next customer would be is to continue to share the awesome kindness and showwoman ship as the two lady employees showed us that that day. Thanks take care eh!!

Grant E. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Excellent service wonderful people. Went out of her way to provide fabulous service

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Beau D. 
Rating:
5.0

Thanks again, it's always a pleasure. Luke

Donal T. 
Rating:
5.0

Excellent service from the girls, quick and easy. Luke

Donal T. 
Rating:
5.0

Excellent people very friendly and helpful

Craig H. 
Rating:
5.0

Service was quick and professional. I would have no problem recommending this location to anyone looking to rent a vehicle for whatever reason. Thank you for making this a pleasant experience.

KEITH A. 
Rating:
5.0

Nothing the staff is great and very friendly and helpful.

James C. 
Rating:
5.0

Nothing customer service very friendly polite and helpful.Grest experience.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Phylis M. 
Rating:
5.0

I like this branch and especially the nice ladies that were there. They answered any and all questions. This is my second rental from them in the last 6 months. Rental companies are all alike except for the people, Global Point has good people.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

Tatiana S. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

-Before the customer leaves with the rented vehicle I would recommend opening the box door on cold days as the door of the truck I rented was frozen stuck.(Got it open with hot water). - I received a text about returning the vehicle after hours but did not read the text until after I dropped the vehicle off and put the keys in the return box.Apparently a $20.00 fee would be applied if the returning instructions were not followed but I was not billed for it.Thank you. That being said,I would recommend giving the customer a heads up on how to return the vehicle after hours when they first pick the truck up. Overall, my experience with renting a vehicle from Global Point Logistics was great and would continue to use them for future endeavors. Best Regards, Greg.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

GPL Storage / U-haul Truck Rental on Braidwood Avenue Peterborough Ontario is Mint !! The Customer service was Amazing, The Truck was Perfect ! Made a Day of moving in bad winter weather a breeze. I know i can Always Count on U-haul for All of my needs as well as family and friends U-haul For Me ?? This Will Always Be Sincerely Nanci

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

bogdan R. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Everything was perfect. I was especially happy that there was a full tank of gas so all I needed to do was fill it up again. I have rented before and have to guess how much to put in when the tank was not full.

Sandra Y. 
Rating:
5.0

Friendly service with a smile

David C. 
Rating:
5.0

This is the first time I've used the Braidwood Ave. location in Peterborough. It was fantastic. The staff was amazing.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Neal R. 
Rating:
5.0

Very good rental truck easy to drive. The service was great.

Raymond M. 
Rating:
5.0

Keep up the great work

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Len G. 
Rating:
5.0

Great job excellent service

bruce D. 
Rating:
5.0

Your online reservation/rental software IS THE WORST....!!! I rent from this location many times per year and frequently reserve online after normal business hours. Your software only transfers the correct information about 1 in 10 times. I almost always have to go through the ENTIRE rental process, in person when I arrive as your system has not retained my insurance preference, my drivers license photo's, my means of contact preferences, alternative phone number, etc, etc, etc. It is very frustrating to continually waste my time going through the whole process only to have to do it again. Once I specify that I will do the rental AT the agency during business hours, THAT should be the end of the reservation process. Why ask me all the other questions (actually INSIST I answer them to complete the reservation) if your system does not actually retain/ pass along any of that information to the rental location? This is seriously making me consider switching to Discount rental as they offer free unlimited mileage as well as reasonable prices. Your location was simply closer to my office.

CHRIS F. 
Rating:
5.0

Great customer service

Steve B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Kimberley A. 
Rating:
5.0

Customer did not leave a comment.

cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Service was great

Linda R. 
Rating:
5.0

In all honesty, the staff on hand, COMPLETELY changed my mind on U-Haul for the better. If the staff at the GPL Self Storage in Peterborough DON't get raises, there's something wrong with the company!! They were absolutely fantastic, throughout. I sincerely thank them.

Luke F. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

A great rental experience! No improvements needed. Fast, professional service....Thank you!

karen K. 
Rating:
5.0

Excellent. I loved the service.

Ramesh N. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Your Peterborough, Ontario Canada Location and your customer service representative Tracy Hubble were excellent. I just moved my daughter to Toronto for school and she was more than accommodating and I would highly recommend U-Haul and her again.

Dan T. 
Rating:
5.0

We were very pleased with your customer service reps., vehicle was very clean and maintained well.

Maureen C. 
Rating:
5.0

Very friendly and very helpful.

teresa T. 
Rating:
5.0

Very friendly and helpful

dave R. 
Rating:
4.0

COULD NOT HAVE BEEN MORE HELPFUL

BJORN H. 
Rating:
2.0

No help loading the trailer. First time that has ever happened. I had to unload it in Peterborough.

Keith P. 
Rating:
5.0

Better and longer hours as only opne until 5pm on weekdays and 2pm on Saturday nad not open at all on sunday. this makes it hard to access the storage unit when people work all day

LARRY Y. 
Rating:
5.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

Moving is stressful enough, this location made it way less. Thank you for everything

Christian C. 
Rating:
5.0

Have dealt with drop off location previously as my storage unit is located there. They showed me truck sizes ahead of time to help me chose. Went above above and beyond in their assistance with drop off. Exceptional customer service!!

William G. 
Rating:
4.0

the check in/out system on mobile did not work, was quite frustrating.

Samantha S. 
Rating:
5.0

Tracy and Reine are excellent at what they do.

JOSEPH R. 
Rating:
5.0

Friendly and helpful customer service rep!

Aaron G. 
Rating:
3.0

I never went into this site as I used the drop key box. Had to say average even though I don't have a rating for them as I didn't meet them.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Sandra Y. 
Rating:
5.0

The young lady that served us was great she actually check the unit with me and asked if I needed any help and was really pleasant.

robert P. 
Rating:
5.0

Nothing the ladys there were more then happy to help and knew exactly what was needed and even helped me to attach to the car hauler best u haul ive been to plz pass this review to the ladys there so they know how well there service is

nigel S. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Faren M. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

BRENDA O. 
Rating:
5.0

The staff are the best. The facility is always clean and you can take your vehicle inside to access your heated storage unit. Can’t beat that !!

BILL T.  |  Overall Experience 
Rating:
5.0

Great service by wonderful friendly people,and it’s indoors.What more could you want.

JOHN B.  |  Overall Experience 
Rating:
5.0

Need more smaller units

KATHLEEN L.  |  Overall Experience 
Rating:
5.0

Excellent experience. I am not of how cost compare with other facilities but this place was very clean and secure. Staff were friendly and helpful.

PAUL Q.  |  Overall Experience 
No reviews have been submitted for this location.

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