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STEVEN S
Customer Reviews for Global Stone Marble & Granite LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have some kind of sign showing rental place Otherwise Excellent!!!
BOHDAN IKatheren was nice and very helpful to deal with. (She's the reason for the above average rating, otherwise it would be average.) The equipment was clean but one of the 4 tires had very low pressure, 18 psi. The other 3 were at or very near 60 psi. I filled it and it didn't seem to be leaking during my trip. The parking lot is a bit cramped but they helped with getting in and out. If the lot was arranged so that you weren't hitching in an alleyway it would be much better. Good location for me so I would probably use again.
Glenn LThere was a bit of confusion about the reservation -- no one could figure out how to make the app go forward with two drivers. I'm all for technology but when it doesn't work, it would be helpful if the human could override the app when it doesn't work properly. The people we dealt with were very nice and really went out of their way to be helpful, but it took a bit longer than expected due to the tech issues, and if we'd had to do a self check in using the app after hours, it would have been a disaster.
Janice C