My only complaint is the signage. We drove past the location twice before we spotted the familiar trucks parked around back. The people we dealt with however were exceptional.
SHARON M
Customer Reviews for GNS Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personal n in Elmsdale was excellent. However , over the phone a customer service is very slow, inaccurate.
STEPHANE LGreat service always
STEVEN LI was charged for fuel after I had filled it to the correct amount. I called them and complained. They went out and looked again and called back and said it was entered wrong so I got a refund. If I had not done my due diligence then I would have had an additional charge.
DANIEL KUpdate the payment methods… most of us do not carry our physical credit cards on our person and the uhaul payment method must include a touch less transaction… this is basic stuff . GNS services did exactly what I expected of them they gave me a nice clean vehicle and I returned it clean… they were great to work with. I would be a future customer
EDWIN LGreat location, and great customer service, been there a few times now for trailers. Always a great experience.
David MVery helpful & efficient
ROGER MGreat staff and location. Efficient customer service.
Sarah HDidn't know where to park
Misha MBigger trucks
BRENDA LFantastic experience with very friendly staff.
AMBER MThe pricing was not accurate when my wife and I went to rent. Yes we understand there are mileage fees but seeing from the U-Haul rental app that this truck would cost $35 plus turned into $100 plus… Very misleading…not comfortable to recommend if this is the case going forward. Dont necessarily blame on the location, I think it’s the company and app itself. A simple flooring purchase turned into a lot more money than I would of liked…
RICKY JNo signage etc.
John KBig thanks to all the staff, great job!! I would rate these guys 6 out of 5 Cheers and keep up the awesome work
MARK AWorst and cheapest service I’ve never had before U haul. I didn’t recommend to anyone.
JASHANPREET SThe young Women who provided customer service was awesome! Sorry I forgot her name.
JONAH EIt was a great experience very easy transaction. Jamie made things very very easy. Thank you very much.
MARK AGet someone there to talk to renters about the vehicles. They never even accompanied me to show me which truck was mine. I asked for furniture pads and none were provided. The cab was dirty and some sort of drink was spilled on the armrest where the cupholders are located.
CLARY PThe trailer was not up to date on maintenance. The surge brakes were low on brake fluid and did not work properly. One tire had a continuous leak and needed to be filled often.
JOHN DDog hair all over the seats
JASON RClean your rentals- absolutely disgusting!
Chelsey Yvery nice and easy to find facility as well as staff prompt and able to confirm our transaction was complete
BETH HInstall trailer jacks on the tongue so it doesn't take a forklift to get it on the ball. The 12 ft. Ones are way to heavy to pick up by one person.
Trevor SVery informative and helpful
Carol PIt was closed at noon so still awaiting confirmation that all was done properly and waiting for the changes to our requests
bryan hDon't wait until the day before pick up to let the customer know there is no truck available and tell them they have to pick one up an hours drive away from the location originally booked. Because of this we had to pick up at our original drop off location and do a round trip instead of picking up in one location and dropping off at another which costs us more money. Also you should go back to renting them out with a full and requiring them to be brought back with a full tank. Very inconvenient for a customer to have to make a stop right away to get gas because there is only a 1/4 tank of case in the truck. Very disappointed with this rental
Heather MThis was an amazing location to pick up a U-Haul. They were great to work with and very fast. They had a lovely employee work in the front desk who made everything with the renting process extremely simple. I would definitely recommend going to the elmsdale location anytime you need a U-Haul. Plus you have the option of renting other pieces of equipment there as well since it is multiple businesses in one shop which is awesome. If you want to support a good local business then this is the shop to go to.
Kristin BAmazing Dealer, helpful and considerate
DAVID MGreat service and efficient
wayne MPlease read about my experience as it was truly disheartening and disappointing especially after they charged me for gas after my return to a realigned return address that was totally UHauls fault
andre dIt was a good experience. I will definitely use U-Haul again in the near future
jason mGreat service. Thanks
Ralph IThe van was very clean but the tire pressure was way off.. On all 4 of the tires... It showed me on driving panel..35-55...35 -65... This caused me to be all over the road in a serious flash freeze.. I did report it first thing on Monday... However I would rent again
Donna GGreat staff, excellent service
Robert DTruck.was very dirty inside and put, can smelled of BO. Counter staff was very nice and helpful.
Joshua DAbs light was on break light was on service traction control was on and did not stop beeping. The people that own gs equipment are amazing people it’s not their fault the truck is like this it falls on U-Haul I expect a callback from a manager 902-233-1365
Aubrey WThe previous renter had used it to haul firewood and didn't sweep it out. Sawdust everywhere.
DARREN RThe staff at BNS Equipment is top notch, they were excellent to deal with and knew exactly what trailer I needed for my application.
adam bGreat service , staff was very helpful 👍
sharlene aThe Folks at GNS in Elmsdale are always terrific!Great service!!
Fraser KThis in no way reflects the GNS Equipment rentals. They were great. However, I booked a 20’ truck six weeks in advance. A week before my move day, I get a call from u haul saying they don’t have a 20’ truck at that location. I would have to pick it up in Dartmouth. This would have been ok, even though it added 2 hours driving time to my day. However, they also wanted me to pay the extra mileage and fuel! I flat out said no. Why should I pay for the large amount of fuel and mileage because they double booked the truck. The guy I was talking to said he would call me back by days end, but never did. A few days later I received a voice mail saying they were going to rent me a 26’ truck, and they hoped I would be ok with that. Very poor service expectation from u haul that they wanted me to pay the extra expenses. Again though. This does not reflect GNS. They were excellent to deal with, hence my rating.
Wayne PExcellent service from main offic but not as much from Granville ferry uhaul
Nadine NMore selection
Gerald SWe needed a truck at the last minute and the process was easy.
Provision WExcellent customer service.
Donald KNothing they are great at GNS rentals and I rarely comment on anything
Tony Kshelley is easy to deal with and courteous helpful
jim hEverything was perfect
Parker NSo happy to see an enclosed trailer 5*8 at Elmsdale I move luggage for the airport so driving to either Windmill or Bayers Road is not as convenient although both are awesome . The owners of GNS are amazing helpful people
james wThe service from booking to picking up the truck was excellent. Very helpful and pleasant staff.
julie dFriendly staff and very easy location to get to.
James MCargo van I rented hadn't been checked out from previous client.The brakes and or rotors were bad that they didn't know about and acknowledged they hadn't moved the vehicle since it was dropped off.
Teresa OThe renting process was very easy and simple, I would recommend that place. One thing that can be not fine for someone is that the trailer was dirty when I picked it up, but for me was more important to be clean inside :)
Ivan G