Very confusing pick up. Then drop off I had to cal and wait. Not a good experience
samantha p
Customer Reviews for Godfrey General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I drove exactly 30 miles. I put $30 of gas back into it before returning yet there was a 20 dollar fuel charge. I don’t understand why
Rebecca DIwas forced to go to this location to pick up a larger trailer then I had rented. My original reservation was made apr22 at aqua bay on midland street in Kingston. I picked up my 4x8 rental there and it could not be used because the stink of trash dead fish and god knows what was unbearable. I actuallythrew up fron stand the girl that was at the counter couldn't even put her head in it. Herself and the young gentleman did what they could to locate me another trailer and best they could do was a 40 minute drive away and was larger then needed. This put my move plans behind by 3 hours and changed my day forcing me to have to rent a hotel room an extra night coupled with the extra fuel I burned with the larger trailer. I would like to be contacted by someone to discuss this further and some compensation for this huge inconvenience and extra costs to me. Silvio Pratols 807-629-9686
Silvio PParking is limited if you can’t drive a big truck
Kevin WIt would be great if the person who I dealt with would be able to stop his face time call and put his phone down when dealing with me. In my opinion this is simply a respectful thing to do. As well, I am used to have the tank filled up when picking up the van. I know I have to fill it up to match the fuel level at pick up, but it just takes away one more thing to do during pick up.
Stefan D