Customer Reviews for Gojo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gojo

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TAYLOR A.
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I absolutely love this wonderful family. My U-Haul rental experience was outstanding. Above and beyond expected. I always enjoy shopping at their market.

WALTER H.
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Customer did not leave a comment.

JASTINKYLE A.
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Customer did not leave a comment.

Deseray T.
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Very difficult to pick up

TIMOTHY F.
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Truck needs front end alignment as it drifts left into oncoming traffic

MATTHEW D.
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Customer did not leave a comment.

MICHELLE H.
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The employees here are VERY helpful and very personable. I highly recommend this location as a pick up/drop off for all of your U Haul needs.

JASMINE V.
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It was an absolute horrible experience I was sad to a location that was an hour away when I went to pick up the truck it was not available because the people before us didn't turn it in on time we ended up meeting the other people unloading the truck driving them back to the location which was 40 minutes away driving the gentleman back to where his family was all so we could get the truck so I could be out of my house on the 1st it was such a terrible experience for as much money as I spent

judith C.
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Location wasn't the problem, but we showed up 15 min early wanting to get a head start on our day. Store/UHaul person didn't show up till after 10:00am. She was very nice,but I would like to have more leeway in picking up any further rentals. Too restrictive and not a great location-small sign that said "U-Haul" then it was basically a neighborhood store. There is a location south of town I thought I was going to- a dedicated U-Haul lot A bit confusing...

Marina C.
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Everything. Your service is horrible. From the rental to the the customer service. We have to drive 3 hours away from where we were moving to have a smaller truck to use bc you confirmed at 20' and didn't have any. Not a 20' not any trucks available even after confirming guaranteeing via phone call, email and text. You charged a late fee when the truck was returned a day earlier than you had asked. This was a horrible experience. I will not be using your services in the future.

Ty P.
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Customer did not leave a comment.

Joanna M.
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Customer did not leave a comment.

TIMOTHY E.
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Customer did not leave a comment.

Alexander E.
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I rented a tow dolly for my car and an hour into my trip the straps fell off that the U-haul employee put on. When I stopped I came to find out that the straps were tie down reversed on the ratchet and I spent two hours at a rest stop trying to untangled them and then once I did untangle them I had to look on YouTube on how to do it and he also left the chains untwisted. I will never do buisness with that location again.

Christopher L.
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Customer did not leave a comment.

ROGER F.
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Location was difficult to identify and easily missed! Poor signage as trailers were in rear of property and not readily visible. Trailer was filthy and the lights had to be repaired at this Location and on the trip as well as the roll up door. Damaged most our furniture with grease from trailer interior.

REginald H.
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Great customer service..Will definitely be using this location in the future...Highly recommend their service.

jose V.
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Customer did not leave a comment.

Susan W.
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I didn't get all of my blankets.

Patrick F.
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All was good

LINDA B.
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A well maintained truck was what we paid for, the exceptionally friendly service was a bonus. I will steer my friends to this location. Also, it was recommended to us for the stated reasons.

LAWRENCE P.
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Customer did not leave a comment.

ALLEN H.
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I really appreciate the virtuous and polite manor in which the gojo market handles everyone. I'm glad they are a uhaul site. Definitely will recommend

GEORGE G.
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Ref: 019914031592 This transaction was going fine until I got home and looked at the invoice. U-Haul charged me $8 for Safe Tow when I specifically de-selected that item in my online order. I did not agree to a Safe Tow charge of $8. Kindly re-fund $8 to my credit card immediately.

Marina R.
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I ordered the truck online and the process turned out to be very tedious. The store manager (owner?) was extremely helpful in getting me through the registration process. Very friendly people.

Trent L.
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Excellent service!

MELISSA R.
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Customer did not leave a comment.

SHEILA H.
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nice people very easy to rent great process

Jacob G.
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They were great but somehow my trailer was at a different location. The lady at this place drove over to pick up a trailer and was very friendly about it.

ALEXIS S.
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Customer did not leave a comment.

Andre S.
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Customer did not leave a comment.

Juan D.
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Customer did not leave a comment.

Kory J.
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Friendly customer service and great communication between check in and check out steps. All in all 10/10 experience :))

carollee C.
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I was told I would get 100 back as a deposit. That wasn't true. By uhaul I was quoted three different prices for the exact same trip.

Jill R.
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To be honest my experience was not great at the start. My key was not in the box where it said it was going to be, causing me to have to communicate with customer service, which took a very long time. Eventually the store owner of Gojo Market came out and gave me the key (I assume they forgot to put it out in the first place). In the end, I was supposed to pick up my Uhaul at 11, but did not end up getting it until 11:40. From there on everything went smoothly, but the pick-up process was not smooth.

Clayton K.
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Customer did not leave a comment.

Clayton P.
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Used mobile pick up, the keys weren't in the box. Went inside spent 20-40 minutes while they were on the phone trying to figure it out. They some how thought I was supposed to drop the truck off? They told me if I could come back in 20 minutes the uhaul rep would be there. As I started to leave they then came running out with the keys.

David H.
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They were great!

Peter G.
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Customer did not leave a comment.

Kimball B.
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Customer did not leave a comment.

Mathias T.
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I was not able to make the checkout time and I called the store to let them know and she said she will wait for me. I appreciated that she was able to wait for me even though it was after her store hours.

Deyaadeen A.
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All I did was drop off the truck here and that process was very smooth and easy, so I can't complain.

Cory B.
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Location was not very inviting as the dropoff was in the dead of night but it seemed clean.

regi H.
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Thank you

mathias T.
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Even though the website kept crashing, she was able to get me going in due time. Thankful.

ed D.
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Customer did not leave a comment.

Christopher F.
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I put down a deposit for 12 moving pads, but the pick up location only had 3 moving pads available.

Joseph W.
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Easy pick up, easy drop off, very friendly throughout the whole process. I would definitely use this location again if I needed a uhaul pick up.

Rennee A.
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Customer did not leave a comment.

Billy X.
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I don't understand why U haul would have convenience stores handle their equipment? I had to go across town to get an actual u haul worker to help me install the hitch from the trailer onto my vehicle. (i have major back aches) The lady doing the processing the order took forever.

Gary M.
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Tried to rent an appliance dolly, and it was a nightmare. I went online to reserve the dolly, but couldn't figure out where on the online site to reserve the dolly. Finally called the 800 number, gave my credit card info, but was not told a payment was not made, or that I needed to go into our local location to pay and pick up the dolly. I was not told that my contractor could not pick up the dolly, without me being there. It to several hours and part of 2 days to simply get the dolly. Very poor service and a horrible customer experience for me!

brian C.
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Customer did not leave a comment.

tessa H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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