Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff at location were great, Corp and supervisors horrible, very stressful and not good customer service. Will use competition from now on.
It didn't feel like it was the best location for a person by themselves to be when trying to maneuver a contactless rental experience. Finally, a gentleman came out of either a lounge or barbershop, and assisted.
Truck was dirty when I picked it up both cab and box. Still expecting a call from the district manager regarding rental rates. This was the worst experience I've ever had with this company. Quite possibly have lost my business due to poor customer service. And pick-up location situations. Would not recommend U-Haul at this time. Was told someone would call me and have not received that call.
Customer service was great
Show the customer the actual truck
More live communication and instructions to know what to do when picking up and returning truck. Calls at that time would be preferred
This location is unmanned and poorly ran. It took us an hour and a half to pick up the truck. We were never successful in reaching the folks at this location to spite spending no less than 3 hours on the phone not including the call I have to make today due to incorrectly being billed for items I did not have in my possession, ask for, or use. I have used U-Haul many times. This is the only time I have had a complaint. This location's online reviews are abysmal. I now know why and will be adding to them.
The trailer tongue was was to heavy to pick up by myself.I got assistance. Very helpful..
Your website, especially verification process, was terrible. No matter how many pics we captured and uploaded, on your end, were not readable. Had to open box and leave key without checking in.
James, was very professional. Truck was clean and online check in/check out was quick.
This was the worst experience I've ever had. I'm seriously at a loss for words.
Good customer service.
It's a BARBER SHOP with a uHaul sign in the window. I opened the door and received looks like ‘what are you here' and the guy told me to leave the key on the counter and continues cutting hair so we just left and didn't say anything.
I was to pick up the U-Haul at 9:30 am. However when I got there and clicked on my app at said the location doesn't open till 10 a.m. and to wait until then. In addition to that when I finally got the truck keys. I was told that the industrial appliance dolly that I had reserved that they did not have one available for me. But I could go down the road several miles to pick one up at a different U-Haul location. Thereby adding more time to my move. And I was on a limited time to get the move done.
All went well.
I had originally booked to pick the equipment up at a different location and I reserved a dolly not a trailer. When I was about to leave to go get the truck the guy called me and did the confirmation over the phone. Then told me the keys were in the cupholder of the truck. I asked that someone be there to show me the truck and that I was 10 minutes away. When I showed up it was just a parking lot with a sign and there was no one around. I had to wait 15 minutes for someone to show up.
I was particularly impressed with the exemplary professionalism of Mr. James as he offered timely suggestions and was very thorough in ensuring I had a productive truck rental experience. I will definitely recommend him to my family members, friends, and associates.
Not a thing
Will never go.to that location again. Vehicle was dirty inside and out. Vehicle was on less than half a tank of fuel when picked up. Vehicle needed to be tuned up barely made 60 on the freeway with no load.
Truck was really dirty and needs a wheel alignment. Breaks were also not very good.
Make it more user friendly and not at the pub or barber shop which is not friendly to people of every ethnicity.
Cannot reach this location via phone and they do not contact you back. Mobile check-in prior to closing but staff would not release the keys without the owner's permission and they couldn't reach him. Three days later and I still have not received a call back from anyone at the rental site. Not only did they totally prevent our move from happening I now have to jump through hoops the get the money back on my card to rent elsewhere. Uhaul has been very helpful but I would not recomend this location to anyone ever if they were desperate.
Over charged for miles and gas when I hardly drove the truck and received the truck on E horrible uhaul experience ever I'm filing a dispute
Did not have equipment that I ordered.
Keep up the excellent hospitality.
Provided excellent service.
Thanks
The Owner was very nice and accomidating. I was very shock and caught off guard, but only because the truck was very nice and clean. Great to drive as well. I will be using them in the future for any moving needs.
James was great and the service and truck was clean and easy on gas
The problem was not the dealer but Uhaul customer service experience was awful.
Nothing. The customer service is first class.
The management was very personable and helpful in getting me the truck and equipment I needed in a timely manner. Thank you
I was very upset when I returned the truck because I had planned to pay cash for all charges and I was informed that my credit card was used. I am now overdrafted by 35 dollars because of this error as I was told they could not rectify the issue since it had already gone thru. I know that they could have done the change and just did not want to do it.
Keeping the same attitude and making customers feel good about your services I will be back thank u.....
Nothing, just knowing that everything was. Great. you guy's have Great people working for you. Thanks for a very pleasant experience.
I will use them again.
I ended up with a bill discrepancy and the agent wasn't able to help me because the location was officially closed
Needed to rent a 15' truck for a quick local move on Monday morning. Made the reservation on Sunday, and everything worked out great. Left the key in the lock box, and my final bill was exactly right.
Check in was easy, people were nice, vehicle was exactly how I expected.
I was a little disappointed when I got my bill, the truck only had 2037 miles when I picked it up. However my bill had the mileage at 2081(this is incorrect) when I picked it up...and 2386 when it was returned why the discrepancy in mileage?
Nothing, everything was fine.
Nothing..Perfect..James was very accommodating. Very nice.
Received great service from this location.
Just be super clear on pricing. Other than that perfect.!
Great experience, and most definitely will work with the owner again.
Excellent location and customer service. Very accommodating. Will use again.
My experience from beginning to end was excellent...and l would not recommend they change a thing!
There is no place to sit down while you wait on the current customer to be served. The facility of you want to call it that is not professional at all. What are they doing sharing a location with a barber salon.
Took to long to get the uhaul then when I went to collect my money no one at the store
The gentleman that helped me was very nice, polite, fast service. I will be returning there if i need a truck again! Thank you U-Haul
