Customer Reviews for Golden Classics
(U-Haul Neighborhood Dealer)

231 reviews

1758 Dawsonville Hwy   Gainesville, GA 30501

(770) 287-1411

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 287-1411

1758 Dawsonville Hwy
Gainesville, GA 30501

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John E 
Rating:
5.0

Customer did not leave a comment.

RICHARD g 
Rating:
5.0

I had rented a hand truck which was not at the site

Cam R 
Rating:
5.0

Vehicle was not clean at pick-up (cigarette butts, trash in cab). TPS, airbag and seat belt warning lights remained on throughout the rental.

Brian H 
Rating:
1.0

The first thing that they should do is get rid of Spencer. Period Spencer is one of their employees who was given a job with a little bit of authority. And he abuses that authority he threatens people. I have multiple text messages where I can submit to you. He is lucky somebody. Has not lost their temper and gone off on him. You hall should be ashamed. I'm allowing somebody of such menial. Mental capacity. The heavy position that they have and to represent the face of you haul. Absolutely p***** off about this.

David B 
Rating:
4.0

U-Haul generally as a company is decent. The only issue for me was having to wait to the very night before my move to know where to pick up the truck. Wow. I like to plan ahead for most stuff, and moving should be high end planning, but U-Haul does good for most of it but can’t tell me where to pick up the truck till the night before the move????? Not logical enough for my taste.

Jeffrey W 
Rating:
3.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Cindy P 
Rating:
5.0

Mr. Ricky at my pick up location was superb. The system was down when I was scheduled to pick up. He went above and beyond with a kind heart and a warm smile.

Kelly W 
Rating:
2.0

I asked for a 4 day rental and they only put me down for a 1 day. Then I called to extend the rental and they said they did but then I never got any confirmation of it. Turns out the person never enter in the extension time. So I had to call a 3rd time.

Zach W 
Rating:
5.0

Closed when delivered.

Rick R 
Rating:
5.0

Easy pick up and drop off process.

DAVID K 
Rating:
5.0

helpful and a perfect rental

tim o 
Rating:
5.0

Great location for renting a truck. Knowledgeable staff

Timothy O 
Rating:
5.0

Staff is great and extremely knowledgeable and helpful. I will only use this location for my renting needs.

junior h 
Rating:
5.0

Make sure that the equipment is operational.

Alan H 
Rating:
5.0

Rick is great a pleaseure to work with

Katy K 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Best location and very helpful!

Elizabeth K 
Rating:
5.0

Friendly people. Explained everything very well. I had no problems at all with the process! Allowed me to wait a day to pick up the car dolly so we could load the truck first. Very helpful!

David O 
Rating:
5.0

Customer did not leave a comment.

Barry T 
Rating:
5.0

Customer did not leave a comment.

Kim R 
Rating:
5.0

Very friendly staff

RANSOM A 
Rating:
5.0

Very Helpful. I rent from this dealer cause they are helpful and great

Timothy O 
Rating:
5.0

The sales man was great, the truck.was clean and ran well. Thank you so much for a good moving experience.

Charles H 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
4.0

I didn't go inside so I can't vouch for how clean it was. I called a few days ahead to see if I could get help removing my car from equipment was told no. That I would receive no help. So I decided to figure it out myself and return in a few days. The perrson I spoke with called back, and left a message and was nicer on their message, so maybe they felt bad. I don't know. When I dropped the vehicle off the gentleman there, who I assume was the same person, was very nice and helpful, and at least helped back up the truck and tow equipment.

Jordan I 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
1.0

Still trying to receive my $123 back from an error corporate has took a week so far and yet to hear anything. Was charged $200 for not even a full day.

KEVIN R 
Rating:
5.0

Great customer service

shala j 
Rating:
5.0

Customer did not leave a comment.

MARK Z 
Rating:
5.0

The gentleman that assisted me in this rental was extremely helpful and extremely pleasant. I would, hands down, recommend this location to anyone trying to rent any equipment offered! A+++++ service!

justin h 
Rating:
5.0

Customer did not leave a comment.

Ross B 
Rating:
5.0

It was a pleasure working with Golden Classics. Will rent from them again.

SCOTT J 
Rating:
5.0

I had a problem with the process in the app, since it gave failures in the request, giving a time other than the desired one for rent, also for the delivery the system did not allow me to upload the photos and evidence of delivery. But the rest of the process was U Haul quality worthy. thanks

Douglas R 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
1.0

I had to go to 3 locations to get a truck. The experience was a total disaster!!!!!

Tom S 
Rating:
1.0

It was not the location it was the truck, 2 tires almost flat, brakes in very bad condition; the engine had little to no oil pressure causing truck to have to be stopped and turned off multiple times. I will have to think twice before renting with U-Haul ever again.

timothy S 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Very knowledgeable and pleasant

Timothy O 
Rating:
1.0

This is not where I dropped it off. Then I was charged 2 extra days when I only had the trailer for 2 days.

Michael B 
Rating:
5.0

Thank you so much. Vote red. 🐘

Ryan T 
Rating:
5.0

wonderfull and helpfull

patrick j 
Rating:
3.0

Give that truck an alignment, service the breaks, and fix the dash not lighting up. God forbid someone tries to drive it at night and can’t see how fast they’re going.

Alejandro M 
Rating:
3.0

Customer did not leave a comment.

Andrea B 
Rating:
5.0

Always a pleasure to use uhaul

VEDIAH K 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Very friendly and efficient

Dwight M 
Rating:
5.0

Customer did not leave a comment.

Denise A 
Rating:
5.0

Second time renting from this location. Owner of the place is friendly and the rental/return process was easy and fast.

Darling P 
Rating:
5.0

Dropped trailer off before they opened

Robert B 
Rating:
5.0

Customer did not leave a comment.

Nergio F 
Rating:
5.0

Customer did not leave a comment.

Darling P 
Rating:
5.0

Customer did not leave a comment.

Henri c 
Rating:
4.0

Customer did not leave a comment.

David G 
Rating:
5.0

Have the deposit put back on card quickly

Mistie A 
Rating:
5.0

Rick was super pleasant and made the whole experience easy breezy!!

Karen P 
Rating:
5.0

A+

Aaron V 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Everything was good

PHILLIP S 
Rating:
5.0

Customer did not leave a comment.

anita m 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Brand new equipment and very polite and helpful gentleman. Will use this location next time.

Ray A 
Rating:
3.0

Customer did not leave a comment.

Joe C 
Rating:
5.0

Customer did not leave a comment.

Mateo A 
Rating:
4.0

The truck seems to have slow shifting transmission. I was worried it would break on my rental time. And that probably contributed to the horrible gas mileage

Janice M 
Rating:
4.0

This 26ft truck had bad tires & was hard to drive above 40mph

Michael c 
Rating:
5.0

The owner of the location was fantastic made my experience fast and easy.

Matthew W 
Rating:
4.0

Customer did not leave a comment.

Douglas K 
Rating:
5.0

very knowledgeable and friendly and they have a neat store as well

Timothy O 
Rating:
5.0

Richard sure knows how to treat a customer

TIMOTHY O 
Rating:
5.0

Very knowledgeable and friendly and there was a great shop with stuff there as well

Timothy O 
Rating:
3.0

The truck had a bad smell in the box and it smelled fo smoke in the cab very bad

Aaron C 
Rating:
3.0

Uhaul was old, the cargo door was hard to lock and unlock. Doesn’t warn you that you low on gas. Ran out of the gas on the side of a major highway. Took to long to get approved.

Hampton C 
Rating:
5.0

The gentleman working inside the store was very friendly and made everything convenient for me.

Brian B 
Rating:
5.0

Quick and easy. Very nice man who helped me.

Mary L 
Rating:
2.0

The truck smoked so bad I thought it was on fire I was afraid to drive it so I called 1 800 go uhaul to have it cancelled, I worked 13 hours just wanted to get truck and go home

Gloria B 
Rating:
2.0

Customer did not leave a comment.

Judy G 
Rating:
5.0

The owner is a great person and pleasant to work with……!!!!!

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Danny B 
Rating:
5.0

Well satisfied, no further improvements needed!

NONA S 
Rating:
3.0

Tell the numbnuts at UHaul to stop changing the truck location!! I had to drive an additional 12+ miles out of the way to get the truck. Plus after completing all online transactions, I had to do it all over again at the pickup site. When turning the truck back in, the app would not accept the location. The whole process MAKES NO SENSE. Golden Classics is just fine and their customer service is fine. But UHaul SUCKS!! I've used UHaul for years, but will no longer be using them for truck rentals. UHaul is clearly not committed to user friendly and customer-based service. They are much more interested in upcharging to maximize financial benefit.

CHARLES S 
Rating:
5.0

Customer did not leave a comment.

BRENDA H 
Rating:
4.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A 
Rating:
5.0

No improvements needed for the Uhaul services or equipment…that was a wonderful and smooth experience! HIGHLY recommend Golden Classics in Gainesville, GA to everyone!!! The movers, BigOnes Moving and Cleaning, that I hired from Movinghelp.com were another story! Giorgio gave me the same BS story he gave his customer literally the day before…a tree fell on his roof and would be DELAYED. From 7:42AM until 12:56PM, he claimed he was getting his family into an Airbnb. Said he was picking up his crew and on way. He kept in contact with me via text stating he was finishing up with his family ALL day. When I text him to see if him and his crew were near at 2:56, there was a supposed snag with the Airbnb keys and said if i wanted to cancel to hire a new crew, he would understand. I called Ihaul and Movinghelp.com to make a complaint. They did refundmy money, but also told me the mover had been completing other jobs ALL day long!! At 4:16PM, Giorgio had the nerve to then text me telling me to have a BLESSED DAY, stating he did his best to get to me, sorry he had things going on and that I did not have to report him as a no show as it will go against him and cause HIM trouble!!!! Very unreliable, unprofessional, and dishonest company. I’m assuming I was too far away, Gainesville, GA and he is Lithonia, GA and didn’t want to complete the job for $260 even though he says he COVERS my area AND I booked his services on 8/7/21 AND verbally spoke to him to confirm well before my move on 9/18/21. NEVER again BigOnes Moving!! Thank goodness for friends!!!! C. Dunigan

Cassandra D 
Rating:
2.0

•Clean the truck cab. •charge the AC with fresh coolant •replace dolly with one with new straps that doesn’t has welds breaking on it. •remove up-sell blankets and extra dolly equipment when already renting them a dolly so as not to reduce truck sq. Footage. •ensure that when customer is signed up for e-return that it is working when they report that it is not during pickup time so that return time is not a trouble and if not fixable, remind them that they need to instead have a physical copy of their rental agreement returned to the drop box with the keys and print that extra copy at checkin for them so they so don’t have to drive home to go get it and copy it themselves when you already knew there was an issue with their e-sign in to pick up the truck.

JOSEPH K 
Rating:
4.0

Customer did not leave a comment.

ROBERT K 
Rating:
3.0

Customer did not leave a comment.

KYLE A 
Rating:
5.0

Friendly staff person!

KATHLEEN S 
Rating:
4.0

Customer did not leave a comment.

HUGO M 
Rating:
5.0

Customer did not leave a comment.

AMILCAR H 
Rating:
4.0

It was fine. The truck had been abused but not the dealers fault.

ROBERT M 
Rating:
5.0

Great location and super nice guy

CHRISTINA N 
Rating:
4.0

Overall experience with pick up and drop was very easy. The gentleman was very helpful. We did not use the appliance dolly but it came loose during the move. Needs to be secured better.

JAMES M 
Rating:
2.0

The truck needed serious service. The AC did not work, the breaks were garbage, the rpms would rev to 4000 - 5000 rpms for no reason nor would it change gears like it should, it also needs an alignment, it pulls horribly to the right. The location of the UHaul place depending on the direction you are coming from or going to requires u-turns which in a Uhaul with like no turn radius is asking for an accident. The app which is supposed to make pick up easy is convoluted and time consuming.

Melissa D 
Rating:
5.0

Customer did not leave a comment.

Keessence G 
Rating:
1.0

They over charge for rentals

ARIEL B 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
No reviews have been submitted for this location.

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