Customer did not leave a comment.
DEBORA P
Customer Reviews for Golden Classics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. You exceeded my expectation
Steven MEverything was ready when I got there. The U Haul representative/store owner was very nice, and efficient. I would definitely go back if I need to rent from UHaul in the future. Thank you!
Suzanne PNo one was there when we got there. There was a sign on the door they had to step out. After waiting 45 minutes I called UHaul and the owner was contacted and did show up to get us our rental.
Ryan LTim was very helpful and listened to my complaint about Uhauls failure when I attempted to pick up the trailer I reserved.
FRANK CThey didn’t have the number of blankets I had asked for. We were 11 short and he acted like it was no big deal.
David GI was unable to complete the rental online - the blankets I ordered were not in the truck - I had to go inside and ask for them.
James TThe location that you will receive your rental is located on a hill that has a antique store which is very much worth the time to look through. The only issue I had which I didn't notice while attaching the car dolly I used was the lights would fall out while hitting bumps as the housing was cracked.
CLAYTON CEvery thing went great
Martha SI was greeted very professionally and friendly. Everything was explained. I was very happy with my experience. This was my best experience with U-haul.
William LJust an old dirty truck with a smell, not bad, just meh.
MICHAEL GEasy pick up everything went great.
Gary BGreat experience.
MARTIN LCharged me an additional 25 dollars because I didn't put it back? Also, tried to charge me 25 dollars if I didn't hook up the trailer myself? NEVER had this issue before at other uhaul places, they've always hooked up my trailer there and was never charged a fee for returning it. I've filed a formal complaint with the corporate office.
DANIEL AI had rented a hand truck which was not at the site
Cam RVehicle was not clean at pick-up (cigarette butts, trash in cab). TPS, airbag and seat belt warning lights remained on throughout the rental.
Brian HThe first thing that they should do is get rid of Spencer. Period Spencer is one of their employees who was given a job with a little bit of authority. And he abuses that authority he threatens people. I have multiple text messages where I can submit to you. He is lucky somebody. Has not lost their temper and gone off on him. You hall should be ashamed. I'm allowing somebody of such menial. Mental capacity. The heavy position that they have and to represent the face of you haul. Absolutely p***** off about this.
David BU-Haul generally as a company is decent. The only issue for me was having to wait to the very night before my move to know where to pick up the truck. Wow. I like to plan ahead for most stuff, and moving should be high end planning, but U-Haul does good for most of it but can’t tell me where to pick up the truck till the night before the move????? Not logical enough for my taste.
Jeffrey WMr. Ricky at my pick up location was superb. The system was down when I was scheduled to pick up. He went above and beyond with a kind heart and a warm smile.
Kelly WI asked for a 4 day rental and they only put me down for a 1 day. Then I called to extend the rental and they said they did but then I never got any confirmation of it. Turns out the person never enter in the extension time. So I had to call a 3rd time.
Zach WClosed when delivered.
Rick REasy pick up and drop off process.
DAVID Khelpful and a perfect rental
tim oGreat location for renting a truck. Knowledgeable staff
Timothy OStaff is great and extremely knowledgeable and helpful. I will only use this location for my renting needs.
junior hMake sure that the equipment is operational.
Alan HRick is great a pleaseure to work with
Katy KBest location and very helpful!
Elizabeth KFriendly people. Explained everything very well. I had no problems at all with the process! Allowed me to wait a day to pick up the car dolly so we could load the truck first. Very helpful!
David OVery friendly staff
RANSOM AVery Helpful. I rent from this dealer cause they are helpful and great
Timothy OThe sales man was great, the truck.was clean and ran well. Thank you so much for a good moving experience.
Charles HI didn't go inside so I can't vouch for how clean it was. I called a few days ahead to see if I could get help removing my car from equipment was told no. That I would receive no help. So I decided to figure it out myself and return in a few days. The perrson I spoke with called back, and left a message and was nicer on their message, so maybe they felt bad. I don't know. When I dropped the vehicle off the gentleman there, who I assume was the same person, was very nice and helpful, and at least helped back up the truck and tow equipment.
Jordan IStill trying to receive my $123 back from an error corporate has took a week so far and yet to hear anything. Was charged $200 for not even a full day.
KEVIN RGreat customer service
shala jThe gentleman that assisted me in this rental was extremely helpful and extremely pleasant. I would, hands down, recommend this location to anyone trying to rent any equipment offered! A+++++ service!
justin hIt was a pleasure working with Golden Classics. Will rent from them again.
SCOTT JI had a problem with the process in the app, since it gave failures in the request, giving a time other than the desired one for rent, also for the delivery the system did not allow me to upload the photos and evidence of delivery. But the rest of the process was U Haul quality worthy. thanks
Douglas RI had to go to 3 locations to get a truck. The experience was a total disaster!!!!!
Tom SIt was not the location it was the truck, 2 tires almost flat, brakes in very bad condition; the engine had little to no oil pressure causing truck to have to be stopped and turned off multiple times. I will have to think twice before renting with U-Haul ever again.
timothy SVery knowledgeable and pleasant
Timothy OThis is not where I dropped it off. Then I was charged 2 extra days when I only had the trailer for 2 days.
Michael BThank you so much. Vote red. 🐘
Ryan Twonderfull and helpfull
patrick jGive that truck an alignment, service the breaks, and fix the dash not lighting up. God forbid someone tries to drive it at night and can’t see how fast they’re going.
Alejandro MAlways a pleasure to use uhaul
VEDIAH KVery friendly and efficient
Dwight MSecond time renting from this location. Owner of the place is friendly and the rental/return process was easy and fast.
Darling PDropped trailer off before they opened
Robert BHave the deposit put back on card quickly
Mistie ARick was super pleasant and made the whole experience easy breezy!!
Karen PA+
Aaron VEverything was good
PHILLIP SBrand new equipment and very polite and helpful gentleman. Will use this location next time.
Ray AThe truck seems to have slow shifting transmission. I was worried it would break on my rental time. And that probably contributed to the horrible gas mileage
Janice MThis 26ft truck had bad tires & was hard to drive above 40mph
Michael cThe owner of the location was fantastic made my experience fast and easy.
Matthew Wvery knowledgeable and friendly and they have a neat store as well
Timothy ORichard sure knows how to treat a customer
TIMOTHY OVery knowledgeable and friendly and there was a great shop with stuff there as well
Timothy OThe truck had a bad smell in the box and it smelled fo smoke in the cab very bad
Aaron CUhaul was old, the cargo door was hard to lock and unlock. Doesn’t warn you that you low on gas. Ran out of the gas on the side of a major highway. Took to long to get approved.
Hampton C