Customer Reviews for Golden Deli Mart
(U-Haul Neighborhood Dealer)

94 reviews

16434 Washington Hwy   Doswell, VA 23047

(804) 876-4883

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(804) 876-4883

16434 Washington Hwy
Doswell, VA 23047

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

The truck was filthy when we picked it up.

Rita U. 
Rating:
4.0

Customer did not leave a comment.

JAMESCEBERT D. 
Rating:
5.0

My pickup and drop-off location was changed from where I had originally requested resulting in me paying for approximately 20 additional miles ($20) more than expected. It seems there should be consideration for in town rentals when this happens.

MICHAEL S. 
Rating:
5.0

I called Uhaul 800 number to make my reservation. Not at pick up location.

JOEYDEAN C. 
Rating:
5.0

The U-Haul representative at this location was very kind and courteous. She patiently went through all the details and ensured I saw what she was doing, and that I understood it all. Very pleasant experience and I would be glad to work with this location again!

Patrick G. 
Rating:
2.0

My experience was it so great! My paperwork was wrong which caused a lot of confusion for myself and the workers who were trying to figure out what had happen. The truck was very shakey and the gas tank was below half when i went to pick it up.

SHAMIKARENEL S. 
Rating:
5.0

Customer did not leave a comment.

Oluseye O. 
Rating:
5.0

The gentleman at Golden Deli Market was so sweet and helpful. I would definitely recommend this location to family and friends. I will use again myself. Excellent service

DARICEROCHELLE S. 
Rating:
4.0

Customer did not leave a comment.

CHELSEALEIGH CAL G. 
Rating:
2.0

Took forever to get truck

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Lavena L. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

The tow dolly was missing several pieces of safety hardware. I didn't realize until i got home to load my car.

Michael D. 
Rating:
5.0

Nothing Richard was very helpful

Richard B. 
Rating:
5.0

Quick and easy process, probably one of the easiest truck rentals I've ever had.

Robert S. 
Rating:
3.0

tire was flat on trailer it had a slow leak during the day I had to pump it up three times during the day and hope like hell we made it home. Cost at least additional hour time for a long day stopping places out of the way to pump tire. Not fun on an 830 mile trip.

MICHAELWAYNE O. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL G. 
Rating:
5.0

Customer did not leave a comment.

Keon R. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
4.0

We rented a 10 foot truck from this location. Three hours into our trip, the truck broke down and had to be taken on a flatbed tow truck to be repaired (sensor). Uhaul put us up in a nice hotel and paid for dinner. Fortunately, the truck was able to be repaired and we made it to our destination. Uhaul was amazing with their support for us and we are so thankful.

John E. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Easy to get to. Easy pick up. Easy drop off.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

Oluwaseyi O. 
Rating:
5.0

Customer did not leave a comment.

Deandre W. 
Rating:
5.0

I called uhaul to reserve a truck, I went to the location they gave me to pick it up, that location had 1 small truck. Joan (at the location) called a nearby location who said they had the truck reserved for a one way rental but they couldn't do the one way, I could go round trip for an extra $50. I called another location while Joan called D.M., the location I called advised me to call uhaul for another reservation, they messed up the first one, they'll mess up the second one. Finally went to a different location all together and got a truck, when I turned it in I made the reservation I need for 12/31, hopefully that'll go more smoothly.

sylvia M. 
Rating:
5.0

Customer did not leave a comment.

Ecimoyic D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
1.0

I don't have time to tell you everything that was wrong...everything.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Francis G. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
1.0

Tried to charge for things that I didn't do

Chris M. 
Rating:
5.0

Easy check in and check out.

Sarah F. 
Rating:
5.0

Very nice and pleasant help..These people where amazing

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Very nice service and very helpful at a quick notice

James M. 
Rating:
4.0

Customer did not leave a comment.

darl J. 
Rating:
5.0

Best experience in the rental of a truck

Noble B. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

This was not the location I selected when making my reservation. No where in the process did it say it was a preferred and not guaranteed pick up location. I selected the Parham Rd location for a reason. Not happy about that inconvenience and will not recommend Uhaul to anyone, nor will I patronize again!!

Electa V. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
5.0

Contract contained a major error and I had to spend almost 30 minutes there waiting for U-Haul corporate to fix it over the phone. It should have already been handled because I identified the possibility of this exact error and was told it had been taken care of and of course, it turned out that it had not.

Leon M. 
Rating:
4.0

Very helpful with our arrangements, even when corporate didn't pick the best location originally.

Debbie M. 
Rating:
5.0

Just call to make sure the truck is there. I found the staff incredibly friendly and helpful.

STEVE M. 
Rating:
2.0

Customer did not leave a comment.

Tuesday H. 
Rating:
1.0

Back had not been cleaned. Hand truck was not working properly. Very expensive.

TRACY C. 
Rating:
1.0

Took an hour to get the contract completed (that was filled out in advance). Charged the insurance coverage and never asked if I wanted it. The individual at this location had never done a rental. There were beer bottles on the back of the truck and on the ground around the truck. If I have to pick up a truck here again, I will cancel the rental. Horrible.

Clifford S. 
Rating:
1.0

Trailer had debris inside and I was required to clean it out. More importantly, although the location had Sunday hours from 8am-8pm, there was no employee present representing U-Haul, thus "closed". As a smaller location, sharing space with a convenience store, the store employee rightfully said she could not assist and that the u-haul employee "never works on Sundays". U-Haul should confirm that there is actually someone pitching-up at work at this location on Sundays. In any case, I was able to still pick-up the equipment after contacting U-Haul service (800) number and contract was executed over the phone. I was pleased that this could be done in this format. Had I been unable to obtain the equipment, I would have encountered a costly, logistical nightmare.

Eric S. 
Rating:
2.0

The person took forever to check us in because she had not been trained for this

Gary C. 
Rating:
2.0

got there to pick up my uhaul just to be told the lady that does the uhaul gig isn't there. So I had to make some phone calls first which took some time. after finally talking over the phone to someone who knew how to do there job it went smoother.

Max D. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

Clueless as to how to return. No reciept given hopefully no problems arise from dropping this off there. Have pictures item was returned at this location.

John C. 
Rating:
5.0

Very very nice people first time going there now i will also go there to rent u haul from them...great location........Anthony T

CARIE T. 
Rating:
3.0

Very nice , helpful with drop off questions

mary B. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
3.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

raymond R. 
Rating:
3.0

Customer did not leave a comment.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
3.0

Customer did not leave a comment.

Kari H. 
Rating:
3.0

Customer did not leave a comment.

Regina H. 
Rating:
1.0

Employee wasn't well trained, couldn't tell me if I got the insurance on my truck or not even though I was charged for it and said I did NOT want it. Was overcharged.

Darby C. 
Rating:
3.0

The lady was very nice but was unable to formally check me in. I was asked to write down my name, e-mail and telephone number and she said a man would take care of it that evening and e-mail me the final amount. While this was done and all wound up satisfactory it would be a better experience if everything was closed out at the time of the actual drop off.

Gregg B. 
Rating:
4.0

Has the customer's interest first.

roger W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN N. 
Rating:
1.0

Absolutely HORRIBLE experience! I will NEVER use uhaul again!

Shanna S. 
Rating:
3.0

Richard was friendly

CORDEA J. 
Rating:
3.0

Shocked by final price. But I guess the choice was mine to rent or go elsewhere.

DAVID L. 
Rating:
1.0

Even though I called uhaul to confirm, the day of the reservation, they had no idea I was coming. It took an hour to check me in. They didn't have the furniture pads I'd confirmed would also be available. Super nice people, were not at all expecting me.

shelby N. 
Rating:
5.0

thank you for your help :)

RYAN J. 
Rating:
5.0

Customer did not leave a comment.

CECILE L. 
Rating:
5.0

Great customer Services !

GARNETTA L. 
Rating:
5.0

thank you for your help.

ELMER H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

SHAVON G. 
Rating:
5.0

THE BEST AND FASTER IN TOWN . I WAS HAPPY TO DEAL WITH THEM.THEY ARE # 1

ANTHoNY B. 
Rating:
5.0

keep doing what you are doing, fast and efficient service

JUDE I. 
Rating:
5.0

Great service, great vehicle. A++

COREY C. 
Rating:
1.0

I got the worst customer service ever. I was charged extra for gas even after I put in more gas than I took out. This is the worst Uhaul ever. Don't set foot there. The guy is a thief.

ERICE N. 
Rating:
5.0

It was my first time at this location and i like the way the welcome there customers :)

douglas W. 
Rating:
5.0

i was happy to deal with this location . thank you guys

JONATHAN P. 
Rating:
5.0

I Do Recommend This Location To All My Freinds They Are A GREAT Guys . I Had A Good Business With Them .

thomas N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

I was very pleased with the customer service I recieved. I would go back and refer them to other people. -Steve Harris

STEVE H. 
Rating:
5.0

Customer did not leave a comment.

LALORDI M. 
Rating:
1.0

First of all they have a bad customer service, I have a receipt for that .we west the hole day and money. We pay extra money for labor and we have to get another day off to move imagine what kind of mess is that all in all it is unacceptable and they have to make sure that we are going to sue that location. It was a very bad experience that we have form u haul .If you want contact me about the problem my e mail address is wondmeneht@ msn. kassa

WONDMENEH K. 
Rating:
3.0

Customer did not leave a comment.

LORNA B. 
Rating:
5.0

Great people to deal with with great customer service. They did not have the item we needed so he went all the way to get us what we needed from another location. Great customer service Kudos. Highly Recommended.

MARK K. 
No reviews have been submitted for this location.

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