I returned my truck on time in the morning and handed my key directly to the attendant at Golden Deli. They advised no other process was needed. The location failed to check it in until much later that evening. I got charged for an extra day even though I turned it in on time. This is a poor business practice, particularly since people dropping off a U-Haul truck could have been long-term customers of the business.Richard M.
Golden Deli Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Doswell, VA 23047
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- 2.0 Average Customer Rating
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My reservation kept changing. This was not the one I originally chose. Every day there were updates. At one point they changed my drop off location to WI-1500 miles away. I went to update it and the first drop off location I chose was no longer an option so I picked this one. Lo and behold, they changed it back to my first choice but when I went to go drop it off, the reservation changed back to the other one. I called theeir 800 number and after being on hold for 20 minutes they said they couldn't help me and said they advise me to go to the other place-11 miles away or incur extra fees. This made my drop off time late and over allotted mileage so they still managed to scam me out of an additional $60.Nancy S.
Did not provide receipt. Said it would be emailed but it wasn't. No harm done but worried me some.Linda M.
Dirty, dark, old and the person behind the counter was asleep (I had to wake her up)Michael W.
Man did not say too much. Did not check the truck. Now I have been charged for nine days and not three!!Chella D.