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Glenda C
Customer Reviews for Golden Eagle Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At time of pick-up, order was changed to remove insurance despite what was requested. Rushed to obtain the retail and rushed out the door. At time of drop-off, nobody was in the office despite being listed within open times and being informed at time of pick-up that someone would be present. Attempted to contact on call number which was posted. At time of writing this review, it has been nearly 24 hours with no return call. This required me to download and complete the check with the U-Haul app or I would have needed to pay an additional $20.
CHRISTINA SAwesome service everytime
Nathaniel MDirty, junky Outside lot overgrown weeds, gravel lot has ruts No $ goes back into business here.
JAMES CProblem solving and compassion training. Especially when a customer explains a situation that includes a family member passed.
JESSICA CTrailer rental was a breeze!! Location had some internet issues but not a huge setback once it come back up. Thanks for an otherwise smooth pickup.
Chad GThe lady at U-Haul in bemidji Minnesota excellent
TERRY BBecky was amazing, quick and prompt to the rental order. No issues or problems. I would highly recommend this U-Haul to others.
Dan JThank you so much! Keep doing what you are doing. It is working.
Calvin LFriendly knowledgeable staff, and clean while working equipment. I can't think of anything that would make it any better than it already is.
REBECCA SVery friendly and helpful customer service staff in Bemidji!
PAUL QWe have used this location many times over the years -- Becky is THEE best! Always.
DONNA IThe cab could have been more clean. The dash was sticky. Some drink stains were in the cup holder and that area. That said, I can’t remember her name, but the rep was very polite, kind and very helpful. I enjoyed working with her very much.
RAMON BGot there got everything taken care of n on road
JAMES WThe person that staffed the location, Becky, is just excellent. She's very friendly with positive attitude. She made my U-Haul experience very enjoyable! Oh, and nice car transport trailer, too.
TODD HShe was very helpful when I needed some mattress covers.
BARRY NSuper friendly and helpful! She explained everything in great detail so that we had a wonderful experience!
DAVID RThe U-Haul store wasn't open even though the website said it was supposed to be. The truck barely started due to the cold weather. I had to drive over a curb to get the truck off the lot. I was given a larger truck than I asked for and was told over the phone that if I wanted the smaller truck I'd have to wait another half hour. I ordered a dolly that wasn't in the truck. Pretty poor customer service, though the man on the phone was nice. I wouldn't recommend this U-Haul location.
James BWonderful service, wonderful experience
ANDREW EAlways a pleasant experience with staff here. The check-in function never shows up in their system, though, making using it a waste of time.
RANDY PThere was no one there when we dropped off the truck at location. It was a transportation company. It was a little rough looking. Drop off was easy.
Edward BA few lights on this trailer had bad bulbs the rest had faulty wiring. By the time I got this trailer to my first stop it had ZERO running lights! I was driving it in the dark. Uhaul offered me a replacement trailer which was all well and good however I wasted 3 hours at their dispatch yard waiting for approval to take the newer trailer and get on with my day. I still had to pay for all that time I wasted waiting for them.
ERIK MStaff was helpful and had our unit ready. The rear roll up door stuck badly when opening. While on the road noted the windshield washers did not work.
DONALD FDave always goes above and beyond!!! Becky too-love her friendly voice and always accommodating me and my needs!!!
ANGELA ENothing much. Customer service is the best!
CRAIG LReturned it at night after hours.
Helen LEverything went just fine. Excellent service, thanks.
DANIEL JVery friendly staff!
TIMOTHY AFill the potholes in the yard :)
SHEREE MNice variety on site !
BRUCE COver crowded parking area full of standing water. Only one person working and busy.
Joseph RFriendly and respectful assistance, convenient locations. Up front pricing.
ERIC EFast and easy return. Efficient and friendly staff.
ROBERT CBecky was wonderful. Very helpful and kind.
LELAND PThese folks and uhaul are the best.
Reid LBecky was super friendly and very knowledgeable. Everything was ready on time and she made the process super easy. Definitely a good experience
JON DTires need to be balanced. It was a long trip with that trailer.
STANLEY KKeep doing what you're doing. You were a lifesaver for me during my move.
Kelly RThey need more space for parking trailers but we were helped to get hitch on.
Loree PNothing very attentive.
JACQUELINE LNot an issue with Golden Eagle but U-Haul company redirected our drop off location which made us go over our mileage allotment by 20 miles. This cost us an additional $20 ($1/mile). Not our doing!!!!
HENRY DBecky and Dave are top notch. Friendly and helpful, they’re like talking to old friends. One very well run business in Bemidji.
JEFFREY SThe parling lot is so small and there are big dips in the gravel. The trucks and trailers are so tightly packed and it is hard to maneuver.
Christa DKeep up the good work, Becky!! Appreciate your insight & patience.
CHRISTOPHER GBecky and David are great to work with!
joe mContinue the great customer service! Appreciate your patience, flexibility & support!!
CHRISTOPHER GCustomer service at this location was excellent!
TRAVIS ANo answer or return call
JACOB PTruck cabin was a little dirty but the customer service was excellent
YOLANDA B