Customer Reviews for Golden East Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden East Storage

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Bobbie C. on

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Earl B. on

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Samuel W. on

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Nothing.

Bill R. on

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Rear second email

james W. on

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sophia B. on

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Quick and easy reservation. The customer service was awesome. I have used this establishment in the past and I do recommend them.

Rosa K. on

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Super location so I don't know how you would improve.

james W. on

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Ernesto V. on

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FREDDA W. on

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DAVID E. on

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The most rude individual I have ever confronted in sales. There is no excuse for him to be that rude. Zero customer service.

Brent W. on

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The check in app was a pain.

DEBBY A. on

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Kelsey R. on

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kieren K. on

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get computers to work better or else go back to paper / pencil

Stuart E. on

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The older gentleman is a pleasure to deal with, the younger one is not.

Doug L. on

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Steven E. on

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levy G. on

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Peter K. on

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Kelly O. on

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Staff/owners were excellent, friendly, and I would most Certainly recommend this location!

justina W. on

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Neill N. on

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BILL L. on

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Angela H. on

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robin O. on

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silva E. on

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The crew was very friendly and helpful. Very easy to rent a U-Haul truck and the location was perfect only 3 minutes away from our destination.

Leticia N. on

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Awesome customer service

Neely B. on

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Internet was not working at time of pickup so no contract was issued at time of pick up

tom S. on

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Steven E. on

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Great people. Great equipment. Billy is awesome.

jimmy H. on

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I have rented from Bob and Billy on several occasions. Have always has excellent service. They have an excellent selection for all your moving needs!!

tanesha B. on

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Mark B. on

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barbara J. on

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Hold their reservation til close of business. Mines was cancel at noon and I was traveling out of town The owner in Rocky Mount was a very professional.

Dena S. on

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Fix uhaul computer. Keep going down. Took over an hour to just rent a trailer.

Barbara C. on

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Had signed up to pickup by phone but when i went to page it kept sayn try again..tried several times. Then called. Stay on hold forever no one ever pucked up. Had to go inside by then they had 6 people in front of me which cauaed me to then be an hour behind in moving and still had to have van back by allotted time

Ed H. on

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KADESHA W. on

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SAM B. on

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PAUL O. on

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Denise S. on

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myosha C. on

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Ensure the email is sent before the customer leaves the location.

Lewis H. on

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Eugene J. on

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The gentleman was extremely helpful!

Adan Y. on

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Brian P. on

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dennis M. on

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It was my second rental from this U-Haul and I rented this time I again rented because my previous experience was so good. Things have not changed.

Apryle W. on

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Don't charge people unnecessary charges

Valerie J. on

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Very nice representative... patient and helpful.

Stacie S. on

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There were broken potato chips on the floor of the cab of the truck and the inside of the truck needed to be swept out. Staff out of place when I arrived - on time - for my 4pm pick-up. Staff grouchy about what another gentleman had done in the system to try to assist me. No escort to vehicle to leave the property - when chips on floor were observed. Just an overall lacking in customer service.

HARRIETT H. on

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DEIRDRE R. on

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chris H. on

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brenton B. on

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Jenise B. on

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The people were very rude and unprofessional. My card was charged upon returning without it being discussed with me first and when trying to talk, I was cut off several times, was not given the opportunity to say anything and just directed to call someone else. Staff made me feel like I didn’t matter

ROBIN P. on

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The man that helped me in person and on the phone was short and not friendly at all

Julia F. on

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BRENDA S. on

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Mr. Billy and his father were wonderful. I’d never rented a rental truck. They were very patient, efficient, and most of all, explained the entire process clearly. I would and will recommend this Rocky Mount, NC rental location. Excellent Service!

ANDREW T. on

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Very positive experience, which is becoming exceedingly rare these days. Both gentlemen were polite, courteous, helpful, and well versed in their jobs! Would definitely recommend to anyone needing to rent a truck/trailer or in the market for moving supplies. Well done Uhaul of Benvenue Road, Rocky Mount, NC, WELL DONE!!!!!

JUANITA W. on

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Jeffrey P. on

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Lee B. on

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WILLIAM E. on

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DREWE A. on

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Everything was in good working order so my experience was very positive.

Nathan W. on

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james C. on

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Nit much better than this business!!

Michael C. on

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Didn’t have the the pads that we had reserved.

ROGER H. on

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Easy to work with. Got my information and had me hooked up quickly.

david J. on

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Inform the customer that the fuel gauge will drop after sitting overnight. I was charged an extra $16 in fuel after spending $20 to fill it up back to the 1/2 mark to make it even for when I picked it up. Apparently the float went down some more after sitting overnight. I am a little upset about that as I made sure to fill it back up and had someone watch the needle as I was pumping fuel.

Debra J. on

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Gary M. on

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joseph C. on

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Raheen N. on

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I would use again because the staff were really nice and helpful. My only recommendation for improvement would be to verify trailers have been swept out before renting.

brett A. on

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Everything works fine

Greg N. on

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Great service and a beautiful office

John M. on

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Jim W. on

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odell K. on

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I was more than satisfied.

Lacount A. on

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Thanks

Cameron P. on

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DEBBIE W. on

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Be sure you have finished business with customer before starting next transaction

SHARON G. on

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Everything was excellent.

CURTIS P. on

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Keep the staff you currently have, they were EXCELLENT!

kay S. on

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I thought this was a little pricey for only using the pick-up truck for about 3 hours.

LARRY W. on

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Kelvin L. on

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THERESA B. on

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JESSE B. on

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Dave M. on

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I turned the trailer in a day early and was charged the same amount. Doesn’t seem fair to me.

Latisha L. on

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No comments. Everything was great!!!

Maryum J. on

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Claudette E. on

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Rebecca T. on

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Not sure if Wallace cherry is at this location but Friday I had issues getting the back of the truck shut and he asked for my location and he came over in 5 min helped me thanked me great customer service I'm glad Rocky Mount is my new home thanks Wallace Cherry for going above and beyond more then what my pick up location did

Ali C. on

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Nothing. Great customer service, shouts out to my guy helping us out i didnt get his name but he went over everything and made sure I was confident going into driving with the trailer.

Rose W. on

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jimmy H. on

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Rented from this dealer several times before, always had excellent service and followup!

Julie P. on

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Matthew T. on

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Everything was great and everyone I interacted with was very helpful. The mobile check in process was also very smooth.

donna B. on

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Ronald B. on

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Very helpful and courages.

Bonnie B. on

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I used this facility in 2011. When my mom moved here she used this facility. This would be an excellent choice for you. Great customer service. Warm and Friendly greeting.