Customer Reviews for Golden Gate Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Noah was a great guy to deal with he took his time to explain to me how to load and unload my car on the trailer as it was my first time handling a car . He hook it up to me and did all the check up under the burning sun with a smile. Highly recommended

Rating:

1.0

No one at the office. Phone number disconnected. Stairs and entranceway had holes in the deck(walkway) Recommend be removal/discontinuance as a dropoff point for Uhaul

Rating:

1.0

Check-in with the Golden Gate representative was OK; however, after I got out on the road, I noticed that the gas guage on the truck was showing I had a half tank, whereas the U-Haul contract showed that I picked the truck up with gas between 5/8 and 3/4. The location of this U-Haul pickup location is a trailer, which is in bad shape. Nice. Very shortly after getting on the road, the check engine light came on and was blinking, which led me to believe that the problem was serious. We felt it best to pull off the road and get a hotel for the night. Early the next morning (6:30 am), I called U-Haul to advise of the problem. The rep advised that she would send out a local diagnostic/repair service company but since they were all currently closed, she would call me for a status at 8:30 am. Not hearing from her at 9:00 am, I called U-Haul again and wanted to know what was going on and asked them to put a rush on this. I was informed a half hour later that someone would be arriving in about an hour, which did occur. It took the diagnostic guy another hour to determine the problem was a minor misfire in the engine but he couldn't tell me the cause of the misfire. He advised that it would be OK to continue our journey from Florida to MIchigan. That recommendation didn't give me a "warm/fuzzy" feeling but we had no choice to get back on the road, which was 11:45 am. Because we lost a half day of travel, we were not able to reach our destination of Marietta GA and therefore lost $140 for a hotel that we had pre-paid.

Rating:

4.0

No personnel, after hours with gate unlocked. Email replied the next day.

Rating:

5.0

great help fast friendly

Rating:

5.0

Fast friendly service

Rating:

5.0

Easy drop off and got my receipt promptly by email!

Rating:

4.0

Quick and friendly staff

Rating:

5.0

I had an excellent experience. The rental process was smooth and straightforward, and the truck was in great condition. The staff were friendly and helpful, making sure I had everything I needed. Highly recommend U-Haul for their reliable service.

Rating:

2.0

Not easy to find personal. They provided little to no help. The space we were directed to was full of fire ants.

Rating:

5.0

Great all over, can't think of anything to add!

Rating:

5.0

Great experience. Quick and simple to pick up and return.

Rating:

2.0

Tire air pressure was low on one tire. I pointed it out to the manager and he said it was not flat. 3- tires were at 62 # and one was at 48#. He suggested I go to a gas station and inflate the tire.

Rating:

4.0

Put Jack's on the trailers

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

Everything was fantastic! Thank you so much!

Rating:

2.0

Run down facility

Rating:

3.0

Needs u-haul sign on fence. When you turn into the road there is a gated community right ahead. Needs a sign with an arrow showing where to go .

Rating:

2.0

Agent could have been more professional and helpful. Had to do a tight three point turn to park in “ exact” spot.

Rating:

5.0

Great place to do business.

Rating:

5.0

we dropped off truck , didnt see staff

Rating:

5.0

Specially Mr. Khaled very organized and punctual person. Thank you

Rating:

3.0

Overall experience was ok. No problems on the road. However there was a little fender damage and the owner duct taped it and thankfully it held. Also ball lock/latch was bent. Again I was thankful it held. When we dropped trailer off in Houghton Lake on Saturday they couldn't believe the people sent me out that way.

Rating:

1.0

I am not the kind of person to complain for not reason. Really bad experience, do not come to this location, not recommended. Manager came 45 minutes late, he came didn’t apologize but provided excuses. Offer to take care of me with a discount and I was ok with that on the bill but never did. He tried to play dumb and the finally stated the system seem to be down. Unacceptable, this place should not be in business.

Rating:

1.0

This is not a comfortable location.

Rating:

1.0

This is not a comfortable location to drop vehicles.

Rating:

2.0

Very shady place, dirty and no a/c. Was doubtful it was even the correct drop off location I was provided

Rating:

1.0

FUEL DISPUTE BOTH TRUCKS WERE RETURNED WITH CORRECT AMOUNT OF FUEL OVERCHARGED

Rating:

5.0

Overcharged on number of extra days of rental

Rating:

3.0

The cab was filthy and stunk of cigarettes. We had to clean and deodorize it before I could use it to make my move. There was still trash in the cab from the previous renter. It took for ever to get checked in and be on my way. They were very unorganized. I’ll never use this location again.

Rating:

1.0

Did not answer my calls. Did not return my call. Double charged my credit card and did not return the money!

Rating:

3.0

Uhaul battery kept dying

Rating:

1.0

Bad Customer Service

Rating:

3.0

They did not open on time

Rating:

3.0

Couldn't understand the guy his language wasn't very good..

Rating:

2.0

One side of the trailer had tail lights that were not working. Instead of offering a solution, the gentleman jokingly told me that I hopefully won't get pulled over because it's during the day. Their hours were listed as being open from 8 AM and when I arrived at 8:45 AM, the facility was closed and the customer service agent advised me to drop off the trailer on the sidewalk as it was the only place with space left (others dropped off entire box trucks outside their gate and blocked the area). So because they were not open when they were supposed to be, it was also considered an after-hours dropoff and costs more money.

Rating:

5.0

Everything was excellent. I would do business again. Went above and beyond to achieve what I needed

Rating:

5.0

Great customer service!! Extremely helpful and accommodating. Would highly recommend.

Rating:

2.0

The agent did not know what he was doing, slow 1.5 hours to do paper work

Rating:

3.0

The guy working there could not understand English. Communicating was difficult.

Rating:

3.0

Trailer was very squeaky and noisy. Needs to be replaced with a newer model. Thank you.

Rating:

3.0

Noah was knowledgeable, helpful and very friendly. The 5x8 trailer we used was very good, but 1 of the 4 taillights didn’t work. I thought the price was good. Overall, I’d give Uhaul 9 out of 10 for customer service, and an 8 out of 10 for quality of equipment.

Rating:

4.0

When you drive in its not exciting but the manager there was very helpful and friendly.

Rating:

3.0

Mark entrance better

Rating:

5.0

The exterior of the trailer needed wash, otherwise good.

Rating:

5.0

The gentleman who hooked up my trailer was nice, and quick with the processing my information

Rating:

3.0

place closed so just dropped the truck off

Rating:

5.0

N/A

Rating:

5.0

some wear and tear inside the trailer

Rating:

3.0

Operational hours not as posted. Waited over 35 past stores posted open hours to return equipment.

Rating:

5.0

Your agent Z was very courteous and helpful in the hookup and return of the trailer. I would definitely go back to that location again.