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Gloria S
Customer Reviews for Golden Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From start to finish thus has been a crap show - three changes of puck up and times- after confirmation- Delayed by 4 hours puck up then 1/4 gas - then returning was relocated to 80 miles away.
Michael SHad a 2:00 appointment and I didn't get the truck until 2:45. Truck was filthy. I had to spend ten minutes sweeping/blowing out the debris.
Don Athey did not know how to fill out the paperwork they overcharged me they added insurance for $15 which I did not request they made it extremely difficult to rent from them because nobody knew what they were doing. No one was trained properly. I don’t think this shop should have U-Haul vans. It is a marijuana paraphernalia shop.
Kim KI did not originally choose this location. U-Haul redirected me here when the location I chose didn't have the equipment as promised. It's a smoke shop... gangsta rap music so loud you can't hear or be heard. Place reeks of weed. Very ghetto. Strange place to rent a U-Haul unless you're into all that. Staff was nice and helpful, though... so there's that.
Joel K