Customer Reviews for Golo Xpressmart
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had to make a second stop to get moving blankets. It would’ve been nice to get them at the same place I got the truck.

Rating:

5.0

Great customer service

Rating:

3.0

Truck has very unstable, didn’t have a dolly overcharged on mileage possibly charged me for a dolly.

Rating:

3.0

It’s a gas station and they have other things going on. It was tough to communicate because there was music playing loudly and plexiglass between me and the attendant.

Rating:

3.0

We were originally scheduled to pick up from 5330 Dr Martin Luther King Blvd, Ste E Anderson, IN however when we got there, they did not have our truck, nor did they call to tell us that our truck hadn’t been returned. We had to go to another location 25 min away to pick up a different truck and wasted over 1.5 hours with the whole process. Very frustrating

Rating:

3.0

Not because of the gentleman or location just because it’s U-Haul

Rating:

5.0

Very Happy with the Customer Service, Thank You, Bob

Rating:

3.0

Mileage expense is to high. Federal govt allows for .65 cent mileage reimbursement for employees U-Haul should not have mileage fees higher than what government allows

Rating:

5.0

It was an easy experience. I was grateful to have a person to talk to face to face when I went to make the reservation, pick up the U-Haul and return the U-Haul. The location was by the highway and had a large parking lot. Getting in and out was easy. I recommend Golo for your U-Haul needs.

Rating:

1.0

Operator was dishonest as he charged for sweeping out truck even though I had already it swept it myself. Confronted him about the charge and he demonstrated very poor customer relations.

Rating:

4.0

Moving blankets that were reserved were not available. Everything else was excellent.

Rating:

5.0

There's nothing I can think of.

Rating:

5.0

Very easy pickup and dropoff. Vehicle was clean and well-maintained. Great service!

Rating:

5.0

The service was good but this U-Haul rental location is a public gas station so when a gas station customer comes in worker will stop helping the u-haul customer and help the gas station customer.

Rating:

2.0

I reserved a truck and was late picking it up. No where in an email or at checkout did it say you had 30 mins to pick up or the reservation was removed. Attendant worked with my but attitude was less than enthusiastic. I was then issued a truck that blew smoke out the exhaust and check engine light came on and began flashing. Made it 5 miles and had to return the truck. Got another truck and was able to move. Upon return use of self check-in at night under darkness was not efficient. The need to park the truck in such a confined space left to room to take photos. The gas station that rented the uhaul didn't have gas and I had to go elsewhere to get gas and return again.very frustrating, didn't feel like the trucks were in good shape. Have had much better experiences with Penske and Budget.

Rating:

5.0

When I picked up the truck I was given a truck which my mom paid for and they gave us a SET price if the truck was returned to them as is(including filled gas tank). This is how it was returned, and I do have pictures as proof prior to leaving and upon return. When I dropped. It off the employee helped me be sure it was full of gas since that is a gas station, and said no further charges would be occurred on my moms part. After the truck wax Terri. Time clean.and fill of fuel, she was charged again with NO AUTHORIZATION AND NO EXPLANATION. I need someone to contact me so that I can have the last charge of $38.63, retuned to my mother’s card. The first was $147.61, and was authorized. If I do not resolve this matter as she sees suitable, she still be disputing all of the charges due to fraudulent charges made by the merchant. Thank you. My number is (317) 903-3311, please leave a voicemail if there is no answer, & I will call you back.

Rating:

4.0

Review terms and cost before approval.

Rating:

2.0

They don’t answer their phones and charge you for a full additional day if you’re a couple hours behind schedule even though they have plenty of trucks for others to rent.

Rating:

1.0

A gas station with 1 attendant is horrible. He kept having to leave and check out gas station customers.

Rating:

5.0

Nice attendant

Rating:

1.0

Went to drop the truck off at the second location (a gas station). They had a sign on the door “back in 5 minutes”. Several people standing around the door said it had already been 20 minutes. The guy finally opened the door around 10 minutes later. Inadequate parking for the truck , had to park in the parking lot adjacent to the gas station

Rating:

3.0

Still trying to get to the bottom of getting charged an after hours drop off fee when I only had my uhaul for 12 hours and could have just kept it the full day since it would have been same price.

Rating:

4.0

Very good. Well coordinated and on time.

Rating:

5.0

Good service. Muy amable el la persona k me atendio .buen servicio y rrapido

Rating:

5.0

Good service. Buen servicio muy amable el personal. Y muy rrapido y fasil de rrentar. En esta locacion

Rating:

5.0

I did not drop off at this location, so I have no idea why I'm being prompted to give feedback on it. Also, why have an option for "Non Applicable" to questions like "Were the personnel helpful?" if the form treats it like a lack of response? I don't know if they're helpful, or if the location was clean, or if I'd recommend it to a friend, because I've never been there. I'm submitting the review so that the location that I both picked up and dropped off from knows they did good.

Rating:

3.0

The truck that I rented was not safe… I could not go over 50 miles an hour that felt like the front wheels were gonna slide right out from the front end… The oil light kept coming on… When returning the truck, the oil light kept flashing. It felt like it was gonna stall out when I was at a stop. I returned it to the closest U-Haul available, so I would not get stranded… I’ve noticed I’ve been charged an extra fee for returning to the wrong location… I expect this fee to be refunded as that truck was not safe, if I don’t see a refund within the next 3 to 5 days, I will be contacting the credit card company and disputing it… I do realize I forgot the dolly and another piece of equipment. I will return to the U-Haul location Monday morning. I expect a credit for it as well … Please email me with any response… I hope you take that truck off the road and retire it or at least repair it. It is not safe.

Rating:

4.0

Good thank you.

Rating:

2.0

Pick up was in a gas station. Several customers walked out because the one person working was checking us in. Very poor planning

Rating:

2.0

You changed my pickup location from Schwartz to Golo Xpressmart. When I arrived, they did not have the moving blankets or dolly that I requested in the reservation.

Rating:

1.0

SCAMMMMMM ARTIST ! He charged me for 24 miles I only went 22 miles and he changed the price on my credit card !!! GO TO THE REAL UHAUL THIS MAN SCAMMED ME

Rating:

5.0

great services.

Rating:

5.0

Muy confiable y muy buentrato muy amable La persona k meatendio

Rating:

3.0

They were oblivious to me reto r The vehicle

Rating:

5.0

Muy buena atención todo rrapido sin tanto tropiezo ni protocolo el camión grande y sin ninguna novedad. Muchas gracias

Rating:

4.0

We requested a furniture dolly but it was not included. Otherwise, it was a good experience with easy access & we didn’t have to wait for the truck it was ready & warmed up.

Rating:

3.0

Did not check truck then sent bill for $180 for damage missing equipment. What a scam.

Rating:

4.0

I had to rent from this location 20 miles away from my house due to the one half mile away from me didn’t have the correct equipment. So my 70 miles not even half of it should’ve been charged on me since I couldn’t return it to the location near me. The staff was friendly. In the future I would like to be able to atleast return the equipment closer to me so I don’t get charged for extra miles.

Rating:

5.0

Difficulty finding the site in the dark as it did not have any trucks at it. Had 2 large UHaul signs on the gas station.

Rating:

5.0

Better communication

Rating:

5.0

EASY QUICK IN AND ON MY WAY

Rating:

5.0

Good atention

Rating:

5.0

The website check in didnt work. It went through but then on the uhaul rep laptop it showed broken

Rating:

4.0

Nothing really. Unfortunately, their was a storm and power outage when I picked up my vehicle. This caused issues, but the location managed through it fairly well. The vehicle was fairly new, clean and exactly what I expected

Rating:

5.0

We specifically declined insurance and were charged for it anyway. We didn't appreciate that but the vehicle was clean and the location convenient. Just frustrating to add that when I said we didn't want it..

Rating:

3.0

This place was fast and very receptive to me, we did a quick walk around on the truck and then he notes the truck was returned 3/4 full (which is how I received the truck) and he had to charge me for the gas not being full. I explained my position and he replied there was nothing he could do because of the place I picked it up did not change the gas level. Please do what’s right and refund my payment for gas

Rating:

5.0

Service was great and quick!

Rating:

4.0

Quick and professional

Rating:

4.0

Don't know.

Rating:

4.0

Its just a gas station where we left it