Nothing, Customer service was excellent on site. The attendant found me in the parking lot very soon after I arrived to rent the uhaul trailer. He directed me to the trailer on the lot, then helped me to back up to the trailer, waited for me to put part of my tow hitch on and then in my presence teaching throughout the trailer hookup procedure, pointing out all of the important items to appreciate. No problems at all with the use of the trailer and at the beginning of the rental I was given information about the hitching, what to be aware of and instructions on driving with the trailer. At the return of the trailer, the attendant once again came right out to my vehicle and directed me to where the trailer would reside, helped get the trailer into the spot, then disconnected the trailer with ease. He then checked in and at my asking, produced a paper receipt for me ( I also received email receipt). Very smooth process and will do it again from this Rental location.
WALLACE G
Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly & helpful!
ROBERT SOperator is friendly & very helpful!
Robert SGonzalas auto repair and uhaul hub was excellent. They had the trailer I ordered ready to go when I arrived and check in and out was super quick and easy. The best uhaul experience I’ve had!
EMILY CVery nice, efficient and professional.I would definitely rent from there again!
JOHN SVery helpful with UHaul check out.
Sharon ABoth pick up and drop was easy and had great customer service
RONALD PNothing; all was perfect! I especially appreciated the owner of the shop, named Jesus, who was most gracious and helpful! He lived up to his glorious name!
DAVID SIt was closed when I got there and completely locked. No signage on where to return equipment was present
David GAmazing place will definitely use them again and recommend others use them as well! Customer service is top notch! Well suited lot easy access and equipment is stored beautifully.
MATTHEW SEasy drop off and excellent communication!!
Michael CPleasant to work with Nice people
MARC DVery friendly
CHARLEEN OExcellent customer service. Jesus was very polite ablnd respectful
Armando CTrailer mostly clean
CARL KThe location was closed during hours that they were supposed to be open. We had to do mobile return.
JAYNE SGreat family business would prefer that over a U-Haul storage facility
RYAN WNothing.
TIFFANY Sliked the owner of the drop off, but.... not happy with the 23 miles to drop off and have to pay for a 20 mile overage... thanks to him, he was able to get it removed... San Rafael should have chosen something within the allotted destination.
THEODORE KCloser to Carmel than I thought! Seamless return! Thank you!
Naomi VWas charged a $200 bogus "damage fee" with no explanation and of course this was made up. This place is a rip off. Van was in horrible condition and could barely drive. Would not recommend. Also they changed the location on me last minute.
Todd DThe total experience was great.
Teresa DThe trailer I got was just a piece of crap. I don’t know who’s responsibility that is but it sucked.
IAN LJesus the jefe is a good man and he is on it! Non need to do anything except get him a 5’x8’ trailer so he can rent it to me for my move north—thanks Jesus!
STEPHEN MNot a variety of trailers from which to choose
SANDRA TI was having trouble backing in the trailer to an open spot, and a staff member offered to do that for me and was very kind and helpful.
CHANNING BJesse the owner was very helpful and went above and beyond to make sure everything was set. Proactive in reaching out, and helping when we found out we needed a larger trailer. Would highly recommend.
Jesus BI did not feel comfortable leaving the UHaul truck parked in the street. Insufficient instructions for UHaul return at a closed facility
Alastair RGood customer service and questions all answered
RISELA MNo need for improvement at all. Working with UHAUL to reserve a trailer was very easy! The whole process went smoothly. And we were very happy with the pick-up service at Gonzalez Auto Service & Smog. Jesus, the owner, helped us, and he's awesome!
Thomas KVery good!
Jean PVery nice drop off.
John KGreat service
thomas cthey were cool an an got me out with my paperwork in mins,, was great
edward rHmmmm—provide ham sandwiches and a cold pop?
John JMake sure equipment was working properly
Thomas sThis is primarily a family run auto repair shop, but don’t let the outer appearance fool you. Jesus, the owner, is not only friendly and professional, but by the time you leave you’ll feel like family!
Ron SJesus was extremely kind, courteous, and professional excellent service would highly recommend. All the gentlemen in the shop are extremely professional
Casey SGreat, very friendly customer service.
Alan SGood customer service
Tony MThe ambition of the owner and his son made up for everything. They were respectful and extremely helpful. Thanks!
Charlene M