Absolutely nothing. You guys are already doing a solid job. Thank you!JERSAIN S.
Customer Reviews for Gonzalez Rentals
(U-Haul Neighborhood Dealer)
Fallbrook, CA 92028
Services at this Location:
- Monday - Friday:
8 am - 12:30 pm / 1:30 pm - 5 pm
8 am - 2 pm
Special Operating Hours
- 5/21/2022: 8:00 am - 11:45 am
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOSE V.
Customer did not leave a comment.Timothy M.
No improvements required, you guys were polite and great to deal with.Gary D.
Customer did not leave a comment.RYAN ERIC R.
The truck was ready for me when I arrived and I was impressed with what a nice truck it was. A low mileage Chevy Silverado!! Why make monthly payments and insurance? I will rent a truck whenever I need one. I always rent from Gonzales. Being able to do everything online makes the experience super easy too.Donald G.
Customer did not leave a comment.Adib T.
Josue was very helpful, efficient and made the trailer pickup easy.John B.
Customer did not leave a comment.Arthur M.
Good jobRobert H.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Kathleen P.
Customer did not leave a comment.NancyK F.
The guy was helpful and politeDavid R.
Josh there is the best & took care of me very well.Chris C.
Customer did not leave a comment.Jackie C.
Josh there took care of me when everyone else in my move was coming up short... props to him: he does an outstanding job!chris C.
Customer did not leave a comment.Carlos D.
Customer did not leave a comment.Diana O.
Customer did not leave a comment.Valerie S.
Customer did not leave a comment.Darrell D.
Customer did not leave a comment.Dominik N.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.Richard G.
not muchpaul S.
Customer did not leave a comment.Dennis S.
Josue and Saul were EXCELLENT! I will rent from here again, probably exclusively.RICHARD W.
I always rent from them . Very professional and nice staff. 😊Judy M.
Customer did not leave a comment.SASCHA F.
Great customer service!JOSEPH H.
Friendly. Great experience over all. Had to wait though since the shop is half covered by uhaul and half by smog. Couldn't reach them by phone. But I would recommend to others and/or use this site in the future. Better experience compared to the location in town off Aviation.Ryan Michael F.
Customer did not leave a comment.Andrew J.
Again, thank you for an excellent experience.SCOTTIE L.
Perfect serviceCRISNAEL C.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.BRAIDEN S.
Customer did not leave a comment.Melanie P.
The only place I go to rent Trucks. The Guy who runs it is awesomeIGNACIO R.
Pick up was easy with the online reservation system. The prices were more reasonable than comparable truck rentals.Beth N.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.bridget B.
Customer did not leave a comment.EDGAR J.
This truck, as I've come to expect from Uhaul had over 147,000 miles. The steering was quite loose. On curves it was fine but straight roads it needed constant correction. I'm a retired firefighter and have driven a lot of large vehicles. I would not recommend this vehicle to an inexperienced truck driver.ROBERT C.
Nothing. He was pleasant, helpful and got me in and out fast. Good jobBruce V.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.LUKE G.
Customer did not leave a comment.CARNELL B.
Customer did not leave a comment.DREW V.
Josh was the best!! He helped this little old lady get hooked up safely and on the road with a minimum of stress. On the return, he was right there to help me get the trailer parked in the right place. Couldn't ask for a more courteous young man to make the whole process harmonious.FAYE H.
Customer did not leave a comment.EUGENE B.
Customer did not leave a comment.GREGORIA R.
Customer did not leave a comment.LAWRENCE JOHN M.
Customer did not leave a comment.HOWARD S.
Easy and fast pick up, and rental process. Thank you!MICHAEL S.
JosuÃ© Always delivers exceptional service, he is super personable and approachable. It's enjoyable to go to this location every time. I will recommend highly to everyone!! Thanks JosuÃ© for being exceptionally awesome!!!!REBECCA S.
Customer did not leave a comment.CASEY W.
Customer did not leave a comment.MARK S.
The location was unoccupied when I arrived at my scheduled time. Called them several times and was told someone would be there in an hour. I was finally hooked to a trailer 45 minutes later.Douglas U.
Customer did not leave a comment.Drake A.
No need for improvements.Edward M.
Jose way is very nice, easy to work with and very professional.TED B.
Very helpful, fid a meticulous job hooking up the trailer. Very nice person.GARY W.
Even though we reserved and confirmed the truck the day before, no one showed up to let us in. We had to work with u-haul over the phone to get the truck. Then we actually had to fill it up BEFORE we used it. We ended up paying our movers for 2 hours of work they didn't do because of horrible customer treatment at pickup. Never again will we use your company.MARK S.
This location better than most, the equipment was in good shape although the cargo area was dirt when I picked it up. I made sure to clean all the rocks and dirt out to ensure I wasn't charged an additional fee. I will say that because of an incident that occured while on the property that involved damage to another vehicle and U-Hauls refusal to pay the claim despite paying for the additional insurance, this will absolutely be the last time I'll ever use U-Haul again. That might not mean much but I've rented 3 trucks, 2 U-boxes, and a storage in the past 3 months. I feel as though I've paid their exorbitant fees and yet they've left me high and dry with old trucks and failing to cover damages I believe to be their responsibility.Carol H.
very nice staff.NEGAR M.
Professional and helpful owner, highly recommendDMITRY K.
Customer did not leave a comment.FRED S.
Customer did not leave a comment.Ivan W.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.JOSE C.
The person helping us was very friendly and gave great customer service. Although there was a complication with the van we were able to use, he resolved the issue in a timely manner.HOPE O.
Waited to get the key for 45 minutes even though we selected mobile pick up.CAMERON C.
Uhaul website is a messy upsell but this location helped me with my reservation and got me on my wayROBERT B.
Customer did not leave a comment.GABRIELA R.
Van had smoke and chemical smells. Made me break out in hives by the time I got a few miles down the road. Called to have them come get it. They didn't answer. Called corporate who send me back to local via regional and/or district. Local guy said he'd come get it that night. Late at night he sent a text saying he'd been called on a service call. After that he didn't respond to my contact attempts untill after I called corporate nearly 2 days after I picked it up. Corporate was nasty with me. Very rude and hostile (after the first person who transferred me politely). They basically said they could take no responsibility for the local owners actions and insisted I at my own cost return the vehicle. Because If moved, the firmer landlord threatened to get the van moved because the local guy had failed to retrieve it. It's just down the country road, not far but unsafe for me to drive. Corporate said it was on me because I trusted the local guts promises instead of making him out his claims that he'd pick up the van in writing. Having paid around $50K for storage over 8 years and having no trouble with any prior UHauk vehicle rental, I'm shocked at the lack of professionalism of both the local dealer and corporate reps. Please listen to the full recordings of the corporate people. Since I didn't make my reservation online, the local dealer having told me I could do it verbally with him, and neither he nor corporate told me I needed to cancel it or get his remedy in writing, I'm shocked that both corporate and the local dealer still wanted to charge me mileage for going a few miles to my initial destination while getting sickened and never moved it or used it in any way after that. I told him that if he didn't move it yesterday the firmer landlord was threatening to tow it at UHaul expense and I can't stop him. Corporate said they would charge me for that. The local dealer told me the night he called back after if picked up the vehicle that day that one if his regular customers had heavily smoked in that van and that he'd treated the van to remove the smell but knew it still had some contamination. He said he used the green stuff from UHaul and also used Ozium, a product full of carcinogens. He wasn't sure when or how often Ozium may have been used on that vehicle but acknowledged that it may have been used and suggested that it may have been a factor in my being sickened. On the phone, he took responsibility and seemed to car but it was unclear why he could not engage his office staff to assist in picking up the vehicle. We have used Uber to get to the former address from near the local dealer, so the office staff could have done that and driven the vehicle back to the dealer. It's close enough to do roundtrip in less than 30 minutes as it's around 7 miles on country roads. I don't know the exact distance. The dealer has family in Fallbrook and I know few people, having come not long before the pandemic and having been off work ill and otherwise working remotely from home to restart out business impacted by the pandemic. The local dealer is understaffed and didn't follow through, endangering myself and my son by exposing us to corporate threats to charge us if the firmer landlord ties the vehicle that the local dealer has failed to retrieve as promised. Having just paid a large amount for deposit and rent at our new place and with our car undrivable and needing to be replaced, this could damage each of our credit ratings, die to inability to pay bills, leaving us unable to buy a car to replace our 26yo vehicle. The local dealer also stated that other businesses use the van to transport chemical treated plant products. I appreciate his transparency in that, but putting me in this position with no benefit to me while the contaminated vehicle inconveniences the firmer landlord is a major fail. Part of the problem was his failure to communicate after he said he'd pick it up that night. All he did was send me a late night text that he was called away. But he didn't set another time or answer any of my calls or texts for a day and a half, after corporate gave me hell as though I want suppose to trust local dealers and as though my call to coorporate for help the day I first had the van was irrelevant. They just sent me back to the dealer via regional/district offices. At no time did anyone ever ask me if I was recovered medically.ANDREA M.
Customer did not leave a comment.Daisy M.
Great service and fast.PHAL I.
Customer did not leave a comment.EDWARD L.
Road side assistance services are the worstGEORGE E.
Customer did not leave a comment.Susan B.
Short on blankets, but otherwise excellentRobert E.
Customer did not leave a comment.Matthew A.
The young lady was courteous and efficient.Robert E.
Military discount should be offered to service member and their family.ERIC P.
Same as previous commentTimothy R.
Super great experience working with the agents and the truck was superb. Thanks for working with me on the extensions, my company will be sure to do business with you again.ROBERT F.
Customer did not leave a comment.Benjamin T.
Josuay was super helpfulSTEPHEN W.
Customer did not leave a comment.Ana J.
The location was a hole in the wall. The people were really cool and I got out of there quickly. Our truck was a little beat up but worse out well.ROBERT H.
Customer did not leave a comment.Temina S.
Customer did not leave a comment.MANUEL C.
Customer did not leave a comment.Robin E.
Great people and wonderful customer service I would highly recommend this location.JUAN C.
A sticky note on a door to be closed is not an excuse...DANIELLE B.
Customer did not leave a comment.Samuel C.
The only issue I had which did piss me off, I booked my rental for a location on Aviation Rd in Fallbrook. Went there and waited 20 mins. and then was told that haul moved my pickup over to this location. That would have been nice to know especially when my confirmation still showed the original the place I booked!Christopher A.
The location was professional, the owner was very professional.GENARO MIGUEL P.
Customer did not leave a comment.GARY B.
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