You need to actually service your vehicles every now and again the trailer breaks are delayed both when stopping and starting
Adam G
Customer Reviews for Good Fellas Pizza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Minor issue of the key not being in a lockbox as specified in the app instructions; had to do a search of the vehicle to find it (it was in the box of the truck). My only other comment is about the tires, which are terrible in the snow.
Janet KTotally seamless drop off!
Dorothy BAs always the guy from goodfellas is amazing
Shelby CI called a few days before to confirm my reservation, and there was some confusion. However they called back and confirmed. I picked up in person. Process took a few minutes. Good Fellas was knowledgeable and polite. I would recommend this pickup location.
Stephen RGas was quarter of a tank so I had to get gas right away. I had ordered a dolly, moving pads and moving blankets: none of which were in the truck. I had to call uhaul and have them change the invoice so I wasn't paying for something I didn't receive. Lady I spoke with changed it. When she changed it, she removed my ability to pick the truck up out of hours. I had to call back and have someone fix my order. Took 40 min to pick up the truck. Wouldn't pick up from this location again.
Justin MTruck and dolly were booked weeks in advance.... No call was ever made to confirm details with me as stated in the contract. I was TEXTED 12 hours before my pickup time. To inform me the that truck I booked was unavailable. I was given a 26 foot truck. Which is 16 feet more.... Which great yay extra space... Except I cannot drive a 26 foot truck. So at the last minute I had to find a driver.... Additionally I booked that all equipment I was renting be in GUELPH ON.... I had to drive 90 minutes away the morning of my move to pickup the very too large truck and another 90 min back.. Plus the dolly with we ended of canceling... Again was supposed to be IN guelph was in Caledon ON.... And the equipment I rented.. was supposed to be here in Guelph at 7am... By the time I had to go pick it up and cone back it was almost 4pm by the time we were able to even start moving..... Uhaul honestly made this move so much harder and so stressful... Will NEVER use again or recommend to anyone
Trevor SI originally rented for a 9 am mobile pick up, which was confirmed. I later received an email that the reservation was confirmed for 10am. I was reluctant to keep the reservation, but after speaking to a uhaul representative who apologized for the mix up, I explained that 10am would be a little late, but I might be able to work with it. The representative assured me that at 10 am there would be a truck ready for me at this location. Upon arriving at the the location on the day of pickup, I realized the location did not open till 11am. I was able to contact the owner Renaldo, and he said he would meet me soon. It was 10:30am before I drove away with the truck. As a result I was unable to make it to my last location, and will now have to rent another truck to finish moving my equipment. Overall not impressed with uhaul, and the location. Hoping that this review does not fall on deaf ears, and that uhaul will step up and right this situation.
TONY OGreat service.
WAYNE DThe gentleman at this location was very polite and helpful when it came to hooking up the trailer.
Gale ONothing. Everything was great. Friendly and quick service. Third time renting from here - always great.
LORRI Zprocess went very smooth from start to finish. The gentaelman very well spoken good english.
Roger KEverything went smoothly and I was very pleased.
Kevin AWe came in last minute about a rental and the booking went very smoothly. Super friendly and efficient service. Return was also quick and easy.
LORRI ZI booked the unit in Hanover not Sydenham. this was very inconvenient and time consuming.
ray mOur pickup experience was good. The attendant was very helpful and handled all of our questions very professionally.
Larry BEverything worked as promised
Rick BRegular servicing should be done to the trucks as the one we used needed it’s track system serviced
Christina BExcellent communication and service 5 stars would highly recommend
NANCY FYour agent Ronaldo was great. One issue was the cart that appeared inventory when I booked but was not on site when I went to pick up. You could fix your inventory system to have up to the minute status on the available equipment and accessories. I had packed my own cart just in case and good thing I did because ai needed one to move the fridge and I would have been stuck driving around and losing time to find another because your system was not accurate
dan qThe owner at Good Fellas Pizza in Flesherton Ontario is a great guy and very Knowledgeable. Would definitely use this location again.
RANDALL IThese guys are awesome. The owner is friendly and extremely helpful. I would recommend. this site to anyone. Their pizza is excellent as well!
Doug VI would like to mention that the vehicle that was rented to me was knocked in my opinion roadworthy the brakes were a little weird, and the transmission was making some grinding winding noises quite a bit. It freaked me out and I thought what well I have to rent a second U-Haul and transfer all this stuff into it, so it was a little nerve-wracking
Tammy SPersonnel was welcoming and friendly. Thank you, JC, ONT.
Leo CKeep on going with the going…Good Fellas Pizza location(10264) provides an excellent service and Mr. Renaldo was very helpful all around….I’ll keep U-Haul Flesherton in my contacts for the future ! DH.
Deeter Heasy peasy quick and painless with friendly customer service. would definitely recommend
jasmine lVery convenient location. Agent was super efficient and polite. Trailer in excellent condition.
eric zOwner of the Flesherton outlet was super helpful! And when we didn’t have the correct hitch, he lent us his so we wouldn’t have to waste any time getting on the road. Highly recommend!
Angela BNone. Super service.
Mel GYou must get this all the time - but the mileage charges are too high. Period. The rental location is excellent. I have rented many trucks from Renaldo, and he has never disappointed me. Sidebar - A not regarding the existence of a bkup camera in the rear view mirror would not go amiss. Seeing as how it is otherwise a useless mirror in a cab, people might look at it more often and use the camera as a useful tool. So now I'm doing your marketing. Thank you.
David THave a faster computer, it was very slow for checking in.everything else was excellent
Graham MIt was great, service was great got me on the road asap, price was fair
Shayne FRinaldo is extremely helpful and friendly
Peggy RProvide a jack with trailers
Gregory ABoth staff who served us were friendly and helpful. It was super smooth at pickup and drop off. Will definitely come here again. No improvements to suggest.
LORRI ZBe better at quoting and have the proper truck where it was supposed to be picked up and remove dealers from the Dropbox that are no longer dealers
KEN LPerfect customer satisfaction
Nijat GThe truck has a leak and some of our personal items got wet. We called to inform. We feel we should be reimbursed. We also should not have to pay for the gas having to pick up a truck from a location we did not request. We do not recommend uhaul and will not use uhaul in the future.
Michelle MWe use this location all the time and we are always extremely satisfied 🙃
Corrie BWorking with this location was effortless. The representative was a pleasure to work with.
Pamela ESnow removal at the location had buried the trailer i had rented so staff had a big challenge to get it out of a snowbank and I had to leave and return to pickup trailer later once trailer was extracted.
Erik DWill be arranging another truck in a couple weeks … very helpful.
lynn cThe gentleman that manages this location, was polite, helpful, understanding and informative. I will definitely use this location again and again and highly recommend it to friends and family
Susan PRents location was moved 24 hrs in advance to a location 35 minutes away, communication was poor, rental location was closed at pickup time, truck was filled with garbage. Absolutely horrendous experience.
Tara SThe location is convenient, but the online process to check in was way too long. None of the pictures of the truck would load. As well, it says to retrieve the keys in a lockbox that doesn’t exist. The truck was dirty when we picked it up which i flagged and when checking out, U haul wanted to check me for the cleaning. Not a smooth process at all.
Sean WOne of the tires was very low upon receipt, but I didn't notice until I was already driving. I had to stop and add air to the tire. I shouldn't have had to do this.
David WThe owner at this location was very helpful and everything went smoothly. Would be nice if every location was like this one.
dan wThey need to make sure they have everything that is on the reservation . No dolly that i ordered and no moving pads as well .Made for not a nice move at all with U Haul
Jeff WVery accommodating
Wendy SOur experience was amazing. The owner got tools for us to try and figure out our hitch system. Amazing. We will definitely recommend this locati9n.
Steve T