Customer did not leave a comment.Alexander P.
Customer Reviews for Good News Field Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would feel much better if i was dropping it off to a live personJEFFREY R.
The location was closed at 4 pm on a Friday when I dropped off my truck!!!! Not sure why, Uhaul website shows open until 7 pm. I returned the truck with same level of gas as pick up, but they charged me $10 for 2 gallons. I have photo of gas gauge to prove the return level and tried to send to the location, but their email is invalid. I tried to call the location, but the number is invalid. I expect a refund or cancellation of the gas charge within 24 hours, or I will contact the credit card to block the charge.Heikki U.
Worst, frustrating, unprofessional and most inconvenient experience.Alyxandria T.
The location at Good News Field Services 1936 E Pembroke Ave Hampton, VA 23663 does nothing but give U-Haul a bad name. It was closed in the middle of the day and looked like an abandoned derelict building. It had no indication it was a U-Haul drop-off location other than the key drop-box. The manager claimed the truck was returned with only 1/4 tank of gas before it became apparent that he never looked at the truck. Now he admits the gas tank was full but instead the appliance dolly is now missing. I'm still in the process of my move and I will be needing more truck rental service.but because of this cheating and lies by a U-Haul rep, I'll be looking into a competitor next time.Chris M.
They were supposed to be open, but were not. It was our first expo with renting a U-Haul and the return of the equipment was confusing and complicated. Wish they were open and it would have been a better experience.Vicki E.
I showed up to get the truck and they didn't even have keys for the truck. I waited over an hour for the owner/operator to show up to resolve it, but he didnt help. He told me to call Traffic to figure out what to do. After calling for hours I finally got a hold of someone. I drove 45 minutes to a different location to get a spare key for the truck, and then 45 minutes back. The key didnt work. 7 hours into this ordeal Uhaul finally calls a locksmith out to make a key on site amd I get into the truck. Long story short, I missed out on my only day to pack my house up because I was dealing with Uhaul and ended up paying for another day in rent ( $70). I also reserved a dolly, but that wasnt in the truck. Luckily the distant end refunded that fee.Thomas T.
Customer did not leave a comment.Lee C.