Customer did not leave a comment.Willis C.
Customer Reviews for Good Times Rental
(U-Haul Neighborhood Dealer)
Lansdale, PA 19446
Services at this Location:
- Mon–Fri9 am–4 pm
- Sat–Sun8 am–12 pm
Special Operating Hours
- 12/25/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer H.
Rude service , very combative when questioned about anything and unappreciative of my business. I have always used u haul but this experience was by far not a good one.Samantha C.
The woman that works at this location is amazing! She's so sweet and really takes the time to show you everything.Christine S.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Harold F.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.TIMOTHY W.
$87 for two hours 15 miles. Ridiculous!Gary J.
Customer did not leave a comment.Meghan W.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Laura T.
Easy process. Staff person was pleasant and helpful.Michelle Q.
Truck was in poor condition and unsafe to drive. Had to jump start 2x. Battery terminals corroded Transmission did not shift properly At a stop light engine revved very high and truck surged almost causing me to hit car in front of me Tire blowout on highway. I will be requesting a full refund as I was not able to complete my task due to the poor condition of the truckMichael S.
The young lady there was a big help and made it easy to pick up and return the vehicle. She is very friendly and showed a great attitude to want to help. She is a great asset to your company.Anthony S.
When I had booked the U-Haul the gas was only 1/4 but when I returned the U-Haul it has 1/2 Tank of gas. I asked her will I get my money back because of the gas is less U-Haul charges $10 per gallon when I have more gas U-Haul should return the amount back. The U-Haul rep told me you are to arrogant and I cannot help you and you need to call U-Haul very blunt lady totally useless and unprofessional behavior.VINEET A.
Too challenging to park a 26' truck. I got lucky that the owner was there at 10pm at night when I dropped the truck off. He told me where to park it.Maxwell M.
Customer did not leave a comment.Elena T.
The staff were super helpful and efficient. Thanks!!!!Daryl V.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Laura H.
As a drop off location it was fine. They were closed when I got there.Daniel A.
Customer did not leave a comment.Frank L.
This was the worst U-Haul experienced I have ever hadDONICKA W.
This was conveniently located, great location but the place itself needs a big facelift. The girl that helped me made up for it, she was AMAZING. I forgot her name but she was wearing a T-shirt with a horse on it. She is an asset to your company as well.Cheryl L.
Very niceDavid N.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Owen M.
They were very accommodating and made everything really easy. They helped me change my truck size when I realized I ordered one too small and they never made me feel like I was a hassle.Richard H.
Customer did not leave a comment.Lydia R.
Customer did not leave a comment.Tom H.
The woman who processed me there was friendly, knowledgeable and professional. I have no comments on how to improve.Thomas E.
Customer did not leave a comment.Dennis H.
Process was very easy and Good Times Rentals were very helpful. I will be using their services the next time I need a truck.Auston D.
Customer did not leave a comment.Varaprasad M.
Great experienceIan M.
My original reservation was at another site in the Lansdale area. When I arrived to pick up the truck I was told they didn't have it. They set me up to go to Good Times Rental who had a similar truck. The truck was old and didn't handle well (134000 miles), but it did hold up for the duration our our trip. Agent at Good Time Rental was friendly and helpful.Marc K.
Customer did not leave a comment.Dwayne A.
The truck I got had problems and I learned it when driving because the engine was stopping at every traffic light when I slow down. I stuck several times in traffic in the middle of the roadVEYSEL G.
Nice staff but difficult to get a hold of and the office is uninviting. It's a local shop and it shows.Samuel M.
We filled 1/4 exact fuel on the tank before dropping pff but they charge me 53 dollars with the fee. Make no sense at all.Chloe Sieun L.
I did not get an invoice and price was a lot higher than quotedJillian B.
Wheels had and squeak to them but everything went well,Floyd T.
Customer did not leave a comment.Dominic A.
Thank you.Gerald G.
Everything was perfect!Carol T.
Lynn did a wonderful job setting up my van rental and everything went well.Joseph K.
Online checkout procedure was lengthy, awkward and required pictures. Difficult to do without internet connection.Margaret D.
Customer did not leave a comment.Shereif E.
Get a website and app that actually worksLouis G.
Customer did not leave a comment.subrat M.
No one was there to help. Drop off confusingNavonna G.
I'm ok with paying for mileage or refilling fuel but not both.Gilles P.
Everything was super easy, from the reservation to the drop off. Great business!Jeremy B.
I waited two hours because my vehicle had not arrived at the time of my reservation. It was incredibly aggravating and poorly managed. I had driven two hours to the location and almost left without my vehicle because they could not tell me when it would arrive.Austin F.
Customer did not leave a comment.bill S.
Sam did a great job with my reservation and rental,his part of the transaction went smoothly! He was also very resourceful in handling the rental needs of a couple that came in after me. Thank you,Sam!RICARDO G.
Customer did not leave a comment.Shaun S.
Vehicle was dirty, parking brake was broken and there was only 1/4 tank of gasJohn W.
Customer did not leave a comment.Paul D.
Nothing they were awesomeJim M.
Customer did not leave a comment.MOULOUD M.
The office was pretty terrible. 1 room-2 desks, trash everywhere, I think there was a light. I can't believe the air conditioner didn't fall out of the window. But they did have a truck and the process to get it was pretty easy. I took photos of the truck with its scratches and dings- nothing to worry about, it's a rental truck. The only issue s I really had with the truck was the passenger side mirror was shattered. So there was none. This is something that a truck without a rear window needs and it should not have been rented until it was fixed. The other issue was the spring that was coming through the seat and ripped my pants.The next 2 days I sat on a folded beach towel. A/C in the truck was only ok but it was fine. It served its purpose but the trucks should have everything needed to make sure the drive is safe.Constance G.
Customer did not leave a comment.Christina L.
Customer did not leave a comment.Jagdish D.
First of all you can hardly find it. The office is small, clutered and dirty. Poor signage. The help I received was excellent but the facility is really disgusting.Deborah D.
Customer did not leave a comment.Slava R.
Employee was not trained for proper equipment pick up. Because he didn't know how to process a military discount, he called a coworker who also did not know how to process it, it was not completed. He told me to call UHaul Sales dept to have discount processed. Sales told me it had to be completed during pick up. I was not provided with any paperwork.LYNNE S.
The office was weirdly completely unlocked and computer was on with no one there. They had a number on the door to call if no one was there, and we called it multiple times. We ended up waiting 30 minutes at this sketchy location calling every number we could find in the office. No one was answering. Finally we called a number for a tent rental company that ran out of the same location and I assume the same management. A woman answered the phone and said the office guy over slept and he'd be right over. So after 40 minutes and calling 5 phone numbers, we finally got our truck. I wouldn't recommend them.Jordan D.
They did not have a hand truck, dollie or blankets that I needed for the move. I found out that the day I picked it up. Oh think a phone call prior would've been more helpful.Mary S.
Customer did not leave a comment.Wayne G.
Horrible all aroundSabrina C.
Customer did not leave a comment.WALTER S.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.Brad S.
Seemed understaffed, the person didn't look at my truck, check milage, check in the truck, or say anything besides they would email me the receipt. Hours later I had no receipt and the number wasn't listed. Called the main uhaul number and my truck still hadn't been checked in. Luckily he made a note that I did check it in, because the next morning this location mistakenly marked it as me keeping it an extra day and charged me $68!Chelsea C.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Brian P.
The owner was very friendly and helpful. I would gratefully recommend this business to anyone with rental truck needsKenneth A.
Customer did not leave a comment.van P.
Customer did not leave a comment.John W.
Customer did not leave a comment.JOSHUA W.
Customer did not leave a comment.Giselle S.
More clear parking for customersTRISHA G.
Customer did not leave a comment.Alexander F.
It all good.Jose W.
There was no clear parking for customers.Trisha G.
My confirmation email said "Pick up date: Saturday 5/14 at 9:00AM" but said "Drop off date: Monday 5/16" with no time listed in the same way as the pick up date. This lead me to believe that any time on 5/16 would have been okay. If there is a specific drop off time that results in late fee if missed then it should be listed as clearly as the pick up time is in the confirmation email. I feel frustrated because I was charged a late fee when the confirmation email lead me to believe any time on 5/16 would be puncual. The location was clean, but the only indication of where to leave the truck was a handwritten note taped to the office door. It does the job, but a designated drop off area with a big sign would be more inviting, or even just an employee who proactively offers help to customers returning rentals. Credit where it is due, the employee who called me about my truck being late was nice about it and I appreciate that they at least acknowledged the confirmation email should have listed a drop off time.Philip A.
Great Service!James B.
Customer did not leave a comment.Hiren P.
Customer did not leave a comment.Jan B.
Customer did not leave a comment.Lori R.
Customer did not leave a comment.Denise W.
Great customer cate and wonderful services!John C.
Customer did not leave a comment.Henry A.
Customer did not leave a comment.Denise W.
The representative was very professional and kind.Martinique W.
Customer did not leave a comment.DONALD B.