No need to,that were friendly
DAVID N
Customer Reviews for Good Times Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Experience was very pleasant, no improvements necessary!
DARNELL HThe ladies that work there were very helpful, respectful and nice . They made the experience extremely easy and nice
Malick WI passed 10 Uhaul centers on the way to pickup and drop off. I reserved my truck 3 weeks in advance. I drove 20 of my 30 miles for pickup and drop off. That's stupid and seems like a obvious scam. I will consider that next time I need a rental.
Brian BThe attendant on duty, she was respectful, knowledgeable and considerate.
keith dThe online interface kept crashing and removing information
MITCHELL JEmployee quit when we were picking up vehicle. Property is dirty as hell. No help. Truck steering column was broken and drivers seat. Tires were low. Not driveable and no one to help. The employee leaving wouldn’t help and sped off after a tantrum in a white truck almost causing an accident on broad st. I called customer service and they got me a new truck not cleaned and when we got to my house to load boxes back of truck had furniture. So we unloaded it did our move , went back to my house and put furniture back in and customer service said to return with furniture. If we didn’t check, we wouldn’t have been able to load the truck at the house. We were cleaning out.. the truck didn’t even have gas, but I returned it with more than it had. Ruined our day being late to our destination since the first truck was broken and couldn’t put it into drive or reverse because of the broken steering column and low tire pressure. How do you rent that to a customer?
BARRY SStaff was very helpful! Parking lot had a lot of deferred maintenance issues.
BRADLEY Jthank you every thing was good I did not like doing the transaction over the phone it was very confusing the answering machine kept repeating and putting you on hold, also checking out should be better explained
Floyd AWhole things was a fiasco. Booked with one location. They loved me to another. New location called day of and said they don’t have it. Moved it back to original location but couldn’t confirm if they had it. Ended up giving me a different vehicle which felt like it was on death’s door. Had trouble driving uphill w empty truck. Circus.
Shannon DNice service!
SIVAKUMAR PThe check engine light was on when I started the truck up, and the AC wasn’t cooling.
LUKE KThe lady was very nice. He showed us where to park it but there’s practically no room for anything there. We were very lucky with the parking spot that was available.
JEFFREY MYou have to ask? Have you seen the location? If not, you should.
CHARLS DI know this was just a drop off location but things could be improved,
TIMOTHY DCheryl and Laura are great.
MARK MLocation was definitely more helpful than anywhere else. Vehicle was well maintained and clean.
SUAT BWolfgang and his crew were prompt, professional, and polite. I definitely would hire them again.
dennis mYes
Lawrence TThis is not the location I requested online. It was 5 miles further away than the one I wanted and not in the direction I was heading adding to my mileage cost.
Lisa DThe kind lady who helped me rent the U-Haul van was awesome! She helped me get the vehicle that fit exactly what I needed. I was going to go with a pickup but it started looking cloudy so she went over and beyond to check a van in and make sure my items could be moved without damage from the rain! I appreciate her help so much!
RONALD BFriendly and Very Efficient
KHALANI ENothing your receptionist was polite,helpful and made me feel welcome
Valliere BParking area was in disrepair. Truck was in rough shape. Mobile application was glitchy. Bright spot was woman at the desk who was very nice and helpful.
Daniel KGood Time Rental has been great to me and my company and they're always reliable friendly and efficient I would recommend them to anyone that needs moving or party rental items there are definitely well above average and super duper friendly
KHALANI EIt was very easy. I was in and out in about 15 minutes.
Christopher LVery Efficient with a Courteous and professional staff and always friendly and ready to help
KHALANI EI couldn’t have asked for a smoother move. The service, truck and equipment were all great. Thank you, Carol.
Carol TNothing
JOHN BVan was filthy when I picked it up- you could barely see out the windshield
Stephanie GWindshield wipers sucked
Joseph AWas a super easy process. Being able to pick up after hours was a huge plus since I was in a jam and didn’t even know I needed a truck until after the location was closed for the day!
JASON RI was charged an extra day after being told there would be no charge. I swept out truck and put more gas back in then I should have. I have always used Uhaul and if I don’t see a refund of the over charge I will never use Uhaul again!
John MThe mobile check in via the app wasn't working. I ended up having to go inside and check in that way. The location looks more like an auto repair shop not an office. It took longer than expected.
Andrea SThis was a great experience. It was fast, easy, and in and out like a breeze. Everyone was so friendly and helpful. I will definitely use this location again should the need arise for a rental.
Chris MImprove the site appearance.
WAYNE LThe directions for picking up a truck were not entirely clear. I had major difficulty finding where to go to start the checkout process and spent about 45 minutes on the phone trying to get it to work. When you access the website on a phone, there is a secret menu a the bottom of the screen that you need to open in order to do the after hours check out. My instructions said to simply push the check out button (or whatever it was titled). I could never find it until somehow I found this secret menu. Had this been more clear on the directions I think the process would have been pretty flawless.
Brian DHave corporate actually tell you when they change locations
David MI had so much fun driving a big truck. I might just rent another one even if I'm not moving anything.
Roger RThe rep was very good, truck was ready to go, only problem was the wipers need replacing since rained all day.
David ZGreat location!
Facundo FRude service , very combative when questioned about anything and unappreciative of my business. I have always used u haul but this experience was by far not a good one.
Samantha CThe woman that works at this location is amazing! She's so sweet and really takes the time to show you everything.
Christine S$87 for two hours 15 miles. Ridiculous!
Gary JEasy process. Staff person was pleasant and helpful.
Michelle QTruck was in poor condition and unsafe to drive. Had to jump start 2x. Battery terminals corroded Transmission did not shift properly At a stop light engine revved very high and truck surged almost causing me to hit car in front of me Tire blowout on highway. I will be requesting a full refund as I was not able to complete my task due to the poor condition of the truck
Michael SThe young lady there was a big help and made it easy to pick up and return the vehicle. She is very friendly and showed a great attitude to want to help. She is a great asset to your company.
Anthony SWhen I had booked the U-Haul the gas was only 1/4 but when I returned the U-Haul it has 1/2 Tank of gas. I asked her will I get my money back because of the gas is less U-Haul charges $10 per gallon when I have more gas U-Haul should return the amount back. The U-Haul rep told me you are to arrogant and I cannot help you and you need to call U-Haul very blunt lady totally useless and unprofessional behavior.
VINEET AToo challenging to park a 26' truck. I got lucky that the owner was there at 10pm at night when I dropped the truck off. He told me where to park it.
Maxwell MThe staff were super helpful and efficient. Thanks!!!!
Daryl VAs a drop off location it was fine. They were closed when I got there.
Daniel A