Customer Reviews for Got Thrift LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Got Thrift LLC

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Luis T. on

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kerry W. on

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Travis M. on

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Jose R. on

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The lady of the establishment told me that I have to deliver the truck in the same place where I rent it so that I do not pay extra charge. I think this made me pay more for mileage because I have to drive back to return the truck. I am very disappointed.

Jimy V. on

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AMY H. on

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No improvements necessary.

Arelis C. on

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Arelis C. on

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Amanda O. on

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First of all I attempted to return my truck via the uhaul app & I repeatedly received error messages. Then I go inside to find out that the location I was sent to, to return my uhaul had a full lot. I couldn’t drop it off anywhere else because I would be charged a fee. I spent an hour arguing with the owner of the store(because she refused to take the keys to the truck) & speaking to customer service. I eventually took the necessary pictures to prove where I was leaving the uhaul & that it was in perfect condition. I had a very long day of moving & did not appreciate at all this hassle to return the truck. I had a 2 hour drive home & this was very inconvenient. This was my first time ever using uhaul services & this will be my last after this horrible experience. I am still waiting for someone to get back to me about my return.

mireya Z. on

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Serhat B. on

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He didn't want to take the uhaul truck because he can't take more than 5 truck at a time. He told me to go to main street location amd drop there but he was rude and lie because told me they were open but they were not so I offended and left the truck there. He get pissed off told me I will pay for this. When Uhaul can it will cost me a lot to be smart

Jehlan R. on

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SERGIO O. on

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Ok

Tony C. on

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Fast and friendly customer service, love this place

KETTELIE R. on

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Alfredo G. on

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HEBERTO G. on

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Sharon S. on

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Nice people, helped me out with a last minute rental.

CRUZ R. on

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Maria L. on

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The lock that was on the truck was so old and it was basically stuck in the actual code. Also it took me 15 min to unlock it twice. Then when I returned it the lady at the return place couldn’t open it and don’t have the code to open it so she called me to yell at me that it was my fault.

OMAR O. on

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Gerson G. on

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The staff was very friendly and for last minute reservation they help me to get a truck

Thaddieus H. on

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The person handling the uhaul opened up late so I didnt get my truck until 1040am even though i made a reservation for 10am. Then she was in the process of giving the truck to someone else when I got there. Thank goodness I had a reservation. Then when I returned the truck she refused to sign the form stating the truck was returned in good condition.

Neilza S. on

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Customer service was good but pricing is absolutely horrible ! Wouldn’t recommend

Jorge M. on

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The guy was very unhelpful even that we brought some furniture and clothing to donate because is a thrifty store and the woman that was supposed to check us out was very rude she was in the phone doing something and she never said a word to us and I asked her is everything ok? She said yes you will receive an email with the confirmation I never did because when I called today they had a wrong email very bad customer service!!!

Nancy P. on

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Pablo G. on

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I was charged for two dollies when I never received any with my truck. I notified support and nothng was ever done about it. I was still charged the amount for the dollies. There was no Box Key at the location. I had to leave the key in the truck because I could not come back the next day. Poor customer service skills by employees.

CANDIDA R. on

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AHMED E. on

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The best service,all the time the lady who works there, she’s very nice and professional.

Kevin Z. on

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Arrived at 9am. Front door was open and lights were out with no employees on site. Employees at 920- website said they were open at 9. Do not recommend.

Omar R. on

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The truck loading door was either open or not secured when I picked up the truck

JOANNE P. on

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STACEY D. on

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Trecia J. on

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Very friendly and helpful staff at this location .

TERRY H. on

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They are great!!!

JUAN C. on

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Excellent

EDWARD R. on

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Karla H. on

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Uhaul has been never a problem for me. I rented two times this week different cars and i always return the car clean. This location sucks! Poor customer service and she charged me $15 for cleaning. She didnt even handle me my receipt or spoke to me! I only had a dog cage in the truck which i donated to her! . Horrible experience

BEATRIZ R. on

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JEREMIAH E. on

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Worst experience ever. Thrift store with terrible customer service. I was forced to keep the truck an additional day, until Sunday, because there wasn’t anyone there to check the truck in on Saturday. I was then charged an additional day fee?? There were sketchy people surrounding me both times I visited, questioning me about where I was from and where I was going. I expect something from U-Haul because of this unpleasant and inconvenient experience.

Eric S. on

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Acknowledge customers that are waiting for service. Have a drop box for keys if offering after hours drop off.

BEATRIZ R. on

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Dustin M. on

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BEATRIZ R. on

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MICHAEL R. on

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The place is dirty but not as unprofessional as the miserable lady i spoke to. She could care less about U-haul and even told me so. I would only recommend this place to a masochist. Rude, uneducated, nasty Service. U-haul needs to close this location. My move took me to three different pick up locations a three different drop off Location. This was absolutely the worst of all. the rest were great.

Gustavo D. on

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Denise W. on

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Supposed to be 24hr drop off, but no drop box for key. Had to take key back next day. Spent 30 minutes on hold to get Customer Service and ask what to do. Terrible experience.

REBECCA P. on

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beatriz m R. on

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Nelson G. on

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CARLOS B. on

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Tanks

KAREN B. on

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The people here were very friendly and overall had a very good experience with this facility. I will go back.

beatriz m R. on

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Great customer Service.

alfredo E. on

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Hice una reservacion el dia jueves para el dia sabado a Las 9 y cuando mi esposo fue a buscar el camion. El sr. Sencillamente le dijo q no habia camiones y que se fuera a otro u haul. se fue a otro y le dijeron que el tenia que Irse a donde habia reservado xq alli le tenian que resolver . A Las 12 del mediodia en otra tienda una señora muy amable le consiguio el camion. Que irresponsabilidad que nosotros tuvimos que perder ese tiempo, y gasolina yendo de un lugar a otra buscando quien nos resolviera el problema .

amy H. on

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At first they could not find my reservation and because of this, we had to wait about 20 minutes. Overall the place was fine and the staff was friendly and helpful.

Maria L. on

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Terre Z. on

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Customer service was excellent. They were very kind.

Yan F. on

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Cara L. on

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The person working at the Got Thrift store told me that I would not be permitted to leave my truck there, even though that was the location I had specified on my contract. He tried to force me to drive the truck somewhere else to drop it off, and refused to take the keys from me. I had an overall horrible experience with both UHaul and this location, and would not recommend either to anyone.

JOSE M. on

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Great customer service!

Javier A. on

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The truck I rented and received was not washed. The windshield and truck body had debris and dirt on it. I’m very upset that I was charged $25.00 plus tax for cleaning charges, when I received a dirty vehicle.

Helmuth B. on

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I will go 10 times farther to rent from a true U-haul site. I can't believe U-haul uses these thrift stores as rental outlets.

gary K. on

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coordinate drop off location better. Had to go to two places after being told I could drop off at the first location. Lady on the phone needs more training.

Jordan D. on

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The staff was extremely slow. They could not print me a receipt at the end of my rental. Very difficult to work with overall.

PAUL Y. on

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There was nobody home to recieve it so i dropped it off with no inspection of the unit.

SHERISE R. on

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The furniture dolly and furniture pads I'd reserved (and was charged for) were not included with the truck.

jesse M. on

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DEBBIE K. on

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DAVID S. on

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Very helpful and friendly fellow. I understand his business is for sale so not sure if that location will be available in the future.

Doug B. on

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cut us some slack on your return policy, becase this dealer closes at 6pm I could not get the truck and trailer back till the next day, this cost me over $100 more than I anticipated, I don't consider this a good business practice and therefore will most likely not rent from U Haul again, this was not the dealers fault I could have had the unit on his yard by 8pm your policy on returns should be adjusted accordingly

Andrew P. on

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KATHY B. on

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on the phone these people were okay, but when i got there it was closed so couldn't see anyone, overall everything was good. Thank-you!

Donna L. on

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Henry S. on

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TRACY L. on

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ROBERT R. on

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Nicole T. on

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Henry S. on

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i hope the truck was checked out for the head lights as they seemed very low on high beam as no one even flashed me to say they were to bright not even large trucks. other wise everyting went good, thank you ,

Danny P. on

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DARCY G. on

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Donna F. on

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Not a thing very friendly and quick to please they were

Mel R. on

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WILLIAM L. on

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PAMELA K. on

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Nickey M. on

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Old untidy building but Guy was friendly enough, Mileage charge in addition to gas made uhaul expensive option for us.

KIM W. on

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ROD J. on

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I tried to rent a truck from the Steinbach location, they said all there trucks were rented but the same trucks they said were rented sat there all weekend.this is why i had to rent from the st.anne location which i would highly recomend to anyone, just never would ever rent from steinbach.