I felt good with customer service
hector s
Customer Reviews for Got Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very satisfied with the service, very gentil and helpful people.
RONALD PNelly and coworkers are very thorough and great people, in and out in a matter of 10 minutes.
PATRICIA SEmployee was awsome
OSCAR Fexcelente servicio y muy eficiente para poder mover lo que sea
EDUARDO CThe service they provided me was very good, so I felt very pleased.
hector sThe guy who in charge was rude & unprofessional as I attempted to explain why I was upset he attempted to grab a bat & had a choice of words that he was protecting himself but I was like from what & said you will be going to jail if you call yourself threatening to use it!! The truck was very dirty. The line was very bad on the truck and the brakes was very bad on the truck. I also have a video of how filthy the truck was before I took it off the lot.
JANINE MThe trucks were parked on elevated surfaces we had to navigate getting on/off of without any support on site. A few of the trucks were unlocked, and ours in particular was so damaged when we arrived the door couldn't fully close (it locked, but you could hear the wind the entire time). The truck we were given had the ABS system light come on and when on the gas the AC stopped working as well (ex: it went from cold to hot air) and added additional stress to using this vehicle to the point we may not choose uhaul in the future.
Cody Snice and amable people, love to go there.
RONALD PTruck was clean, but there was an issue with the stability which kept showing on dash. AC was on and off.
CHAZ PSketchy area.
Marinna PMe cobraron el tanque 3 galones de gasolina y no gaste mas de un 1/4
Juan REVERYTHING WAS PERFECT GREAT CUSTOMER SERVICE
Joe BNear my home
JOSE OVery expensive for just a few hours i spent over $100
ASMAA NExcellent service
JOSE AThe truck was gross inside the cab definitely not cleaned in several uses. The person who assisted us was extremely polite and very courteous.
Bridget CFast Service
KEVIN T100% recommended
LUIS GIt was fine renting from here.
LAURIE SWindow on driver's side acted like it was coming off track.
MICHAEL HExcellent!!
ELSA AThe unit broke down 20 minutes from renting it and he took him six hours to get a tow truck. Meanwhile I was stranded almost 10 hours for a rental 64 bucks.
MARCO ZYosbbel
YOSBBEL PBetty is the best
DARREN TThe location was incredible. The owners of the shop were so nice and so helpful. We had the absolute night mate of nightmares with U Haul itself but the location was kind and patient and really helped us out. They even apologized for the craziness when we dropped off the equipment. I would never use u haul again but i would recommend this location to everyone Also Bianca at the epost team was a 10/10
DEAN KExcellent service
ABDERRHAMNE AI have rented a few times from here and it is a convenient location and staff is friendly. Good selection of trucks usually. Building is rundown and parking lot is pretty bad but very easy to get in and out. Trucks are very filthy I will say. You can tell they don't even take the trash out in between renters or a simple wipe down. Yes it's U-Haul and the trucks are hit or miss but a simple wipe down would be common courtesy so that the trucks aren't as gross.
Logan WVery kind and amable people, really willing to help!
hector sNone
Suparkorn LExcellent Service
Skarlyn sThe truck had a hole that let water in and it got us wet and damaged several things. Also, the truck was very low in gas, which it is normal for uhaul to have
Jose PReturned the location when it was closed. Didn’t interact with anyone but Uhaul support.
ANTQUAN STodo excelente muchísimas gracias
JORGE SVery happy with the lady at the front, can't remember her name. She was outstanding, very friendly and made me feel confortable. Great associate for U-Haul company
JOSE VThey carge me 70$ for 26’ truck the i use for just 7 h and i just run 8 milles and total ! And nobody tell me the i should refuel before get it back ! I think is really expensive! The charge like if i run 30 milles
WILFREDO HFast and easy.
JOE SNot really good, to many issues to pick up the truck, very bad experience.
EDWIN QVery nice service !!!’
Jose CSatisfecho con el servicio, pude mudarme sin ningún inconveniente, gracias.
JULIO JThis place was dirty and cluttered. The woman who took the keys from us never gave us a receipt or gave us any information on what happens next. Thank goodness for the mobile drop off app. She wasn't helpful at all.
Lauren NWe were not able to do the 24/7 share at this location. Something went wrong and the process became time consuming and difficult. We were not warned about the inconvenience.
Brian NGot thrift is an excellent location! Clean, prompt and well maintained vehicles. I will definitely go back to this location!
MAXIMILIAN SI will send an email to the customer service.
DEBORA BMuy amables y un excelente servicio al cliente!
ovidio rNo dolly available, truck smell cigarettes a lot, pretty dirty
Gilberto VBetty was very helpful,and efficiant.
Jim CDid not like their customer sevice
Charles MThe code for the motor appears in the display , Thanks !
GLORIA VExcelente servicio muy profesional y todo fue muy fácil a mi idioma gracias
LETICIA FGracias por su atención fue excelente el trato con la Sra Betty
Raul APoor customer service. They said it had a hand truck and there wasn’t. Ac in the truck did not work either
Victor PThe lock box was rusty and hard to open. The truck was one click above empty, so we had to get gas right away. The driver mirror wobbles, so every time we hit a bump on i4 it moved and we would have to roll down the window while driving to fix it. Hate the fact that there isn't a ramp on this truck. Other than that pick up and drop off was easy.
Kala MLocation was excellent. The problem was having to have 10 people verify on the phone that I could rent a U-Haul. I’ve rented many times, you don’t need to call everyone in my contact list to verify I’ll return the U-Haul.
Samuel LEverybody was friendly, smiling faces, and I would definitely be seeing y’all again soon. Thank you and happy new year.
Eric n