Customer Reviews for Goughs Auto Connersville
(U-Haul Neighborhood Dealer)

312 reviews

600 Western Ave W   Connersville, IN 47331
(Corner ofth St and Western Ave)

(765) 827-1895

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 827-1895

600 Western Ave W
Connersville, IN 47331
(Corner ofth St and Western Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love Gough's they are the BEST!

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Fernando U. 
Rating:
5.0

Business was closed when I returned the truck. No personal was there. It is Wednesday and I haven't heard anything from them. I guess they were happy with the truck as I returned it.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Angela O. 
Rating:
5.0

Customer did not leave a comment.

Traci G. 
Rating:
5.0

Robbie & the TEAM @ Gough's Auto was Great!

Shaun S. 
Rating:
5.0

Customer did not leave a comment.

Jacob T S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

The trailer had graffiti painted on it and a damaged bumper from the previous location. I could not get the online inspection program to work and the business owner/operator was very helpful in marking the defects for me.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

DEXTER J. 
Rating:
5.0

They adjusted p[ickup date for me.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Kristina P. 
Rating:
5.0

Customer did not leave a comment.

albert S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Goughs U Haul is highly recommended! Always pleasant people and very accommodating. Will rent there again when needed.

DWAIN R. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Nothing everything was great

Jason R. 
Rating:
5.0

Cleanest U-Haul I've ever rented.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
1.0

First we ha da problem with Richmond Indiana location the women called me a bitch and told me fuck you that I didn't turn the trailer in when I did and we got told we could turn it in anywhere so we took it to connersville then on top of all that the women hung up on my husband once and on me twice and the. The guy in connersville tried to defend her so yea this drop off experience was horrible to the point I don't know if I'll ever rent from uhaul again

George M. 
Rating:
5.0

Reserved online and picked up with no issues, everything went well and worked well... Thank you for great service.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Very friendly

L. Marie G. 
Rating:
4.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

Customer did not leave a comment.

MOLLY K. 
Rating:
3.0

If the lot were paved the location would be perfect.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

jim V. 
Rating:
3.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Customer did not leave a comment.

Paige C. 
Rating:
5.0

Customer did not leave a comment.

Stacie L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Pete B. 
Rating:
3.0

Customer did not leave a comment.

Leann M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Easy to deal with, offered help.

Paul M. 
Rating:
4.0

I do not use the check-in and check-out on my phone because I always get lost and do something stupid. I dropped it off after hours and I was worried they would charge me the $20.00 check-in fee. I received my receipt online on my computer and they only charged me $10.08. $.80 was for being over 2 miles and the rest for gas. I drove the truck 70 miles and put in 8 gallons of gas. I thought I was covered but I guess they didn't think so. I called and talked to them and the lady said she would go back to the truck and double check and I told her that wasn't necessary . Next time I'll spend $2.25 and put in an extra gallon. I talked to the people at the return place twice and they were extremely nice and courteous. I will deal with them again.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

CHESTER B. 
Rating:
5.0

Customer did not leave a comment.

Ernest L. 
Rating:
5.0

I have used uhaul in the past few month's always clean and the staff members are very nice and kind would refer to anyone who needs to rent a truck

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
2.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Very quick and friendly service

Brian F. 
Rating:
5.0

Staff was friendly and efficient.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Jacob T S. 
Rating:
5.0

Very personable people to work with. I highly recommend them . Will do business with them if ever needed again. The only possible thing they could have done to make it easier for me would have been to pay the rental fee for me.

DWAIN R. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Service at Goughs was flawless with no problems encountered at all. Couldn't have gone any smoother.

Phillip K. 
Rating:
1.0

Unacceptable Experience I had my pick up location set less than a quarter mile from my house and my total drive to pick up the truck, move from house to house, and drop the truck off should have been less than 3 miles. When the day arrived to check in my pick up location had been changed "due to COVID" and was over 9 miles from my house. What should have been a $45 total rental turned into a $75 total due to the mileage from pick up and drop off. This is unacceptable. I've been on hold with customer service twice for over 25 minutes now and have yet to receive a response from one of the many "live online reps" they claim are so useful. I don't know if there are alternatives or they have a monopoly on the industry, but if you have the option for an alternative, take it. Costs from all the basically hidden fees and shady practices will surely cost you more time, money and frustration in the long run. 1/5 stars.

Dillon B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN P. 
Rating:
5.0

Lady was very nice at the front desk! Got me on my way in a hurry

Adam T. 
Rating:
4.0

Nothing the service was great. I have my grounding wire come loose they fixed it no problem and was on my way.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Thank you Amanda and Shane you both were so nice and made this experience easy and my husband and I appreciate you.

evette F. 
Rating:
4.0

Advertising the 19.95/day price for a truck is VERY misleading. It does not include fees, taxes, and mileage. While I did request the $15.00 insurance - I have no issue with that - my total cost for renting a 10 foot box truck for less than 8 hours and going less than 70 miles round trip was nearly $100.00. MUCH more than I anticipated. I was not pleased with the final cost. The company I rented through was great to work with though.

lisa B. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Leighnee S. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

The truck steering wheel is not centered. It appears it needs to be aligned as well as needing steering components to reduce the excess play in the steering wheel.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Fredrick J. 
Rating:
5.0

Service was professional and friendly. Truck was nice and clean. Great first experience!

Haylee C. 
Rating:
4.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

All good

Charles C. 
Rating:
5.0

The man at the counter was very friendly and helpful! Thank you.

Emma M. 
Rating:
5.0

Customer did not leave a comment.

maria K. 
Rating:
5.0

I was very happy with the service provided by Goughs.

Richard H. 
Rating:
5.0

Easier to go to location than it was dealing with your online customer service. Your regional customer service is the worst i recommend dealing with your local retail store than doing any online reservations

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Caleb F. 
Rating:
3.0

I chose after hours drop off. There was limited parking for the trailer and it wasn't very well lit which made backing in difficult.

Connie M. 
Rating:
5.0

Second time using this location. Staff is friendly, helpful and professional.

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

Hubert P. 
Rating:
5.0

Everything was perfect! The gentleman at Gough's was accommodating to my schedule and very helpful. Will definitely use this service again.

lisa B. 
Rating:
5.0

Customer did not leave a comment.

connie P. 
Rating:
3.0

Customer did not leave a comment.

Steven G. 
Rating:
1.0

Equipment was very subpar and I felt very unsafe during my trip because of the equipment. The equipment was significantly damaged and the tail lights/turn signals did not work.

NANCY L. 
Rating:
5.0

Customer should be aware of Goughs limited weekend hours (open Sat. morning, closed Sun.).

Darl D. 
Rating:
5.0

Everything was great! Thank you!

Bill S. 
Rating:
5.0

Customer did not leave a comment.

dawn W. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
4.0

Customer did not leave a comment.

Kaelee M. 
Rating:
5.0

Customer service was excellent at this location they went above and beyond to make sure we had everything we needed to tow the trailer they even have a follow up call to make sure we received our refund.

AAron D. 
Rating:
4.0

Quit double charging

Carl G. 
Rating:
5.0

Very friendly and helped me to find a place to park my car overnight while I used the UHaul box truck.

Joany R. 
Rating:
3.0

Make sure all equipment is given. We ordered a dolly to help move, was not given one. Was told we would have to drive 45 minute to get one.

Kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
No reviews have been submitted for this location.

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