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ASHLEY C.
Customer Reviews for Goughs Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue was the door needed lubrication. Otherwise, all good.
MICHAEL T.Clearly label uhaul parking
Robby M.This location is very easy to work with. Have had excellent experiences with them in the past. This last truck we rented was extremely dirty both in the cab and back. We took approximately 35 minutes to wipe down the stickiness and what appeared to be cigarette ash from inside the cab. It was rather gross. Other than this last truck this location is great and friendly. We will continue to us them.
Phyllis B.Guy was rude when I called to ask questions.
Kristi G.The Receptionist who took care of me was very Professional, and Curtious.
Barbara Z.I overfilled the gas to 3/4 tank but charged an extra 4 gallons of fuel. Huge ripoff.
STEVE W.I just wish they could charge you for half a day if necessary. I only had it 4 hrs.
REBECCA C.Excellent customer service
Karen W.Next time I will pick a real uhaul drop off. Like where I had to take the dolly back.
William W.Gough's office staff was very accommodating! We had to make a couple of changes after making the original reservation and they made the necessary changes. No problem with the truck and billing was correct!
Donald W.Always friendly and helpful....Highly recommended !
DWAIN R.It was a friendly and very helpful individual.
Don W.Terrible terrible system. The last two times I've reserved a truck from uhaul, the truck was not there on the pick up day. I don't think this had anything to do with the actual location. The location and staff were helpful and got me a truck the next day. I can't say I'll ever use uhaul in the future though. What's a reservation for if my truck isn't there the day that I reserved it for?
Austin E.Great customer service
Christopher T.No comment needed
JAMES L.The box on the cargo truck leaks.
Michael H.Lower the mileage rate!! .99cpm is ridiculous
David M.Trailer had a crushed finder and was dirty from the snow and salt.
RogerWayne D.Was very very happy with my experience with U-Haul for this move
JAMES P.Custmerservice at this location is excellent
thomas D.Keep up the good work!
ROGER H.Love Gough's they are the BEST!
Gregory R.Business was closed when I returned the truck. No personal was there. It is Wednesday and I haven't heard anything from them. I guess they were happy with the truck as I returned it.
STEVEN B.Robbie & the TEAM @ Gough's Auto was Great!
Shaun S.The trailer had graffiti painted on it and a damaged bumper from the previous location. I could not get the online inspection program to work and the business owner/operator was very helpful in marking the defects for me.
Ronald H.They adjusted p[ickup date for me.
Daniel D.Goughs U Haul is highly recommended! Always pleasant people and very accommodating. Will rent there again when needed.
DWAIN R.Nothing everything was great
Jason R.Cleanest U-Haul I've ever rented.
Scott H.First we ha da problem with Richmond Indiana location the women called me a bitch and told me fuck you that I didn't turn the trailer in when I did and we got told we could turn it in anywhere so we took it to connersville then on top of all that the women hung up on my husband once and on me twice and the. The guy in connersville tried to defend her so yea this drop off experience was horrible to the point I don't know if I'll ever rent from uhaul again
George M.Reserved online and picked up with no issues, everything went well and worked well... Thank you for great service.
Scott B.Very friendly
L. Marie G.If the lot were paved the location would be perfect.
Randall C.Easy to deal with, offered help.
Paul M.I do not use the check-in and check-out on my phone because I always get lost and do something stupid. I dropped it off after hours and I was worried they would charge me the $20.00 check-in fee. I received my receipt online on my computer and they only charged me $10.08. $.80 was for being over 2 miles and the rest for gas. I drove the truck 70 miles and put in 8 gallons of gas. I thought I was covered but I guess they didn't think so. I called and talked to them and the lady said she would go back to the truck and double check and I told her that wasn't necessary . Next time I'll spend $2.25 and put in an extra gallon. I talked to the people at the return place twice and they were extremely nice and courteous. I will deal with them again.
STEVEN B.I have used uhaul in the past few month's always clean and the staff members are very nice and kind would refer to anyone who needs to rent a truck
DEBRA S.Very quick and friendly service
Brian F.Staff was friendly and efficient.
Ron R.Very personable people to work with. I highly recommend them . Will do business with them if ever needed again. The only possible thing they could have done to make it easier for me would have been to pay the rental fee for me.
DWAIN R.