It is very impressive to raise the Bar of excellence this high, you cannot improve perfection. Well done U-haul, making 40 years of my Moving experience....perfectElmer G.
Customer Reviews for Captain Kirk Staunton Outdoor Supplies
(U-Haul Neighborhood Dealer)
Staunton, VA 24401
Services at this Location:
- Tue–Fri10 am–5 pm
- Saturday10 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made the reservation on Thursday afternoon. I didn't receive a email of confirmation. Had to call Friday morning and found out that it had been sent to weongvemail. Then it was corrected. I get to location to pick up to find out my reservation was in wrong name. Had to call again to get it changed. Then I am informed that the wrong item was Reserved fir me. I was so frustrated. The gentleman at the place was so nice. But I felt like my rental should have been free. I used the 1- 800- number they are trying to go to fast that they don't listen and ask the correct questions. I am so frustrated with U haul .Stephanie R.
Customer did not leave a comment.Chris D.
More understanding to the customersRon C.
I paid for a hand truck. I was given a furniture dolly. So, I had to go and buy a hand truck. Extremely frustrating and disappointing.Thomas B.
Very friendly, efficient, and kind! I would definitely rent from this location again!!!GABRIELLERENEE M.
Very courtesy & professional!Stephanie C.
Customer did not leave a comment.DANIEL T.
All went very well. I'm fully satisfied. Thank you.Michael S.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.Ethel R.
Customer did not leave a comment.Cliff M.
Asked for 10am next day return for trailer, was given 10pm same day return. Returned trailer at 9pm same day to same exact spot I had picked it up from, contacted by Uhual next day claiming that trailer had not been returned. Disputed, Uhual contacted location again, trailer in location as I had left it, no one had checked the spot. Then discovered Uhual had already charged my card a 2nd time for my failure to return on time and I am now waiting on a refund.Kyle H.
Streamline the process for renting a trailerDean H.
Customer did not leave a comment.Marcy J.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.Lory T.
They lied about renting me equipment, and tried to charge me for items they did not even have. They do not answer your phone calls or correct anything. Horrible place I'll never rent from them ever again!!! If I could give ZERO stars I would.Katrina T.
My only concern was returning the van. I went to the website, where one were to do an after hour return, and for whatever reason the website crashed and kicked me out. It then asked for the pictures and to redo the steps again but I was long gone from the drop off destination.Juniel R.
The location was closed when I returned the trailer. The posted directions said to go to the uhaul website. Upon entering the code it would say my session had expired. That happened 3 or 4 times. I finally got to the place that said â€œshare my locationâ€ but could not go any farther. I sent pictures and hoped for the best. Later, I did receive an email verifying the return.MARK K.
Customer did not leave a comment.Justin B.
Very nice person to deal with. Very proffessional.Jeffrey D.
Mr. Kirk was both helpful, both before the rental and on return of the equipment.James A.
Thank You!!LISADIANNIA M.
Very pleased with my service I got there. Josh was great no problemsFranklin C.
They were new at rentals and I had to help the fella online to get me checking in , but he was great . The trailer light was out and he was on that side checking lights and we were kn the other side and we didn't know until we were traveling kn the dark. .Luckily my husband was following me , there was no right turn signal .Stephanie C.
It was good no problems .Good serviceFranklin C.
Everything went smoothly. No complaints.Beatrice B.
Customer did not leave a comment.Sherry Z.
I suppose the total price was nothing near $29.95 My total was over $90 for five hours and 15 miles in-town. Not worth it. I will not ever rent a vehicle from U haul again, it is not transparent on charges, it is very costly and false advertisement. I will be sure to spread the truth on the lies.Lisa M.
Customer did not leave a comment.Deaquan N.
I did not check ahead and found the location â€œOut to Linchâ€. This routine was not indicated on the website and there was no time frame indicated on the sign. I tried the Self Check-In in the app but it only gave me locations 50+ miles away. I called the number on the sign after an hour and he said he would be there in a few minutes and he was. So this survey asks me to rate the locations but to my opinion the UHaul app receives the lowest marks.Will C.
Doesn't open until 10 am, closes early, almost zero uhaul supplies. Owner was nice.Anita O.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.Michael R.
Will be back!!!Mark M.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Will C.
Customer did not leave a comment.Lee S.
Great service!Melissa G.
The truck we used needs a oil changeLawrence S.
Customer did not leave a comment.Drake R.
Customer did not leave a comment.Hugh D.
Customer did not leave a comment.Kevin M.
Great service. Highly recommendedMartha S.
Very nice friendly and professionalDAVIDA L.
Customer did not leave a comment.Chad T.
Very curdious and prompt pleasent to do business withGEORGEELLIOT L.
I didn't appreciate the fact that the gas gauge wasn't correct when I received van. I went 6-8 miles and they charged me $9.50 for fuel. A $2.00 was put in gas before I returned it. Be careful when renting from this location. Nice people but took advantage of me.Barbara C.
I love Josh and Tanya, they are wonderful. They always go above and beyond to help me out.TYONNA S.
I was charged $20 for â€œafter hours drop offâ€ but not given an option to do otherwise. My first reservation was from 10 AM to 10AM Saturday- Sunday. That was changed from another location to this one because they didn't have the truck. This location insisted I drop the truck back at 9PM. This was done- but please don't charge me for it. You should be refunding me for screwing up my reservation!!!!Reese R.
Very helpful and friendly customer service.Duane H.
Customer did not leave a comment.Willis C.
Customer did not leave a comment.KEITHBLAINE S.
Customer did not leave a comment.Ricky N.
Customer did not leave a comment.LORELLYNN S.
The lady was really nice but our tow trailer straps were all tangled from the previous user and we could not use them to secure the car we were towing which was a little nerve racking. I'm not blaming her as she probably didn't realize but the equipment should be checked after each use for things like this.KEMPERMATTHEW A.
Customer did not leave a comment.WAYNE D.
Customer did not leave a comment.WAYNEWILSON D.
no one was thereCharles Q.
Nothing to improve on. Customer service was outstanding, and this was a great experience overall.BENJAMINJOEL M.
Customer did not leave a comment.Julie W.
Josh was excellent in delivering great customer service. I would definitely recommend this location to anyone looking to use U-Haul. Thanks.Cesar F.
Customer did not leave a comment.TYONNAMARCELLA J S.
Customer did not leave a comment.Betty W.
Thanks oDawn L.
The new location totally messed up this rental. The check out process took 30 min as the employee was unfamiliar with online rental procedures. I was triple charged 61.00+ per day for a 5x8 trailer which runs 19.95 a day. Even after I told UHaul and the local retailer this was wrong, and was told by UHaul this was the â€œhold feeâ€ and not the final bill, I was still charged the wrong amount. I have rented from UHaul many times and this was by far the worst experience. CAPT Dale White, US Navy.Dale W.
Great customer service. Called me and kept me informed of my reservation; very nice; hooked up the trailer and checked all of the lights to make sure they were working.Heidi U.
It took an hour and 45 minutes to rent oneBrad A.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!