Everyone was so nice. Buildings were kept very cleanThomas H. | Overall Experience
Customer Reviews for Grand Central Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Monte M.
Great location easy to work with and easy to find right off interstatejack T.
Customer did not leave a comment.Kelli J.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.ISAAC O.
The lady's that helped me were very friendly and very professional. I will definitely return there for my next U-Haul rental needs. A+ serviceSCOTT R.
Customer did not leave a comment.MICHAEL D.
There was an old cigarette butt that was melted in one of the cup holders that had been overlooked. I had to wet the cupholder to remove it. Mobile app made it an easy transaction.Cheryl A.
That trailer has seen its better days,the wheels on the right side were all cankered up with rust!! The trailer shook badly from the bad tires or wheels, at around 45 to 55 mph! Which in turn was shaking the hell out of my classic car I just purchased!!! I conveyed this to the place I dropped the trailer off at. I'm not one bit happy about this awful experience!Howard I.
Stephanie put up with all of my late payments and was patient so I am very appreciative of that! I didn’t intend to have the storage unit for too long, but Covid changed that so I’m glad that I was never evicted or anything.melena p. | Overall Experience
Truck was dirty on the outside and had a previous renter's contract/invoice on the floorboard. Not horrible, but not clean. I rented the truck at 12 noon with a standard rental time of four hours. At 1:10 pm I received a text from U-Haul saying, "Your rental is due back in 2 hours at 2:15 CDT", two hours earlier than I was allowed in the contract. I was actually finished with the truck at 12:55 pm and parked it in the exact spot I had gotten it. Unfortunately, there was no one in the office and no note on the door to indicate when they would return. I waited 15 minutes. During that time, I called the office and only received an answering machine. I left (in my own car) at 1:10. At 2 pm I called and got the answering machine again. Because of the text stating the vehicle was due back at 2:15, I drove back to the office and there was a different person working. During the completion of the contract, she mentioned that she and the person who gave me the keys initially usually go out to lunch on Fridays. Obviously the time when the office was vacant was planned but no one bothered to put up a sign saying anything like "out to lunch, back at 1:30" or whatever time they returned. And they could have given me a heads up when I picked up the truck that the office would be closed for lunch, so I could have expected that. And they could have answered their phone. Very inconvenient for customers.Carl S.
Consider a new computer system because that slowed the process. The rep was awesome. Knowledgeable pleasant and friendly. Would highly recommend. Thnx yallCRYSTAL S.
Owner of the business was 45 minutes late for my pick-up time and when she did arrive she came within 3 inches of hitting me with her convertible that she parked in the handicapped space. I am handicapped with a placard but left that space open in case a van needed it for the loading zone. She told me she can park wherever she likes because it is her building. She was in a very foul mood and complained about her family and stated that she had no desire to be at work but that she had no choice but to be there. She offered no apology or compensation for being late, never called to let us know she would be late, and she got several details of our reservation wrong. I will NEVER use this location again, what a nightmare.JOSHUA S.
Customer did not leave a comment.MARTHA D.
Nothing. Everything was good.JOHN C.
5 stars!! Nice and helpfulLyndsey W. | Overall Experience
Stephanie went above and beyond , with excellent customer service and I really appreciate herTina A. | Overall Experience
Customer did not leave a comment.JOHN T.
Facility was excellent and well secured. Staff very helpful and friendly. Would highly recommend.RANDLE O. | Overall Experience
Customer did not leave a comment.JAMES F.
There's always room for improvement but I have no complaints.GASHIYA W.
Customer did not leave a comment.RANNEL B.
Customer did not leave a comment.Patrick S.
I rented on line and had an outstanding experience. The lady I spoke to was helpful and informative. Would highly recommend u haul based on that experience. When i went to pick up the experience was very unwelcoming. Will not recommend that location.ROLAND F.
Great people, great customer service! I will use them again and I always recommend them!Lanci S. | Overall Experience
Customer did not leave a comment.WALKER S. | Overall Experience
Customer did not leave a comment.MISTY M.
Customer did not leave a comment.Andrew D. | Overall Experience
Customer did not leave a comment.GREGORY H.
Customer did not leave a comment.BRADY H. | Overall Experience
I had to rent my truck 59 miles away from my location. I was only given additional 59 miles which didn't cover the allocated miles fir my rental. I paid an additional 1.73 after drop off. It's not the money but the point of the matter. I drive straight and had no extra Miles from point a to b. At end of day I feel they use this as a additional revenue driver to generate profits over customer needs.WILLIAM H.
Customer did not leave a comment.LAKONNIA D.
Not very helpfulSARAH H.
Great service, great people, great location.ROGER B.
The cab and bed area of the truck were both dirty. I paid for rental for six furniture pads and there were only two in the truck.Davis C.
Equipment pick up was at a different Location than was guaranteed at. Then when I tried to return Equipment to my original drop off point I was told that I would be charged for a different location drop off charge. Had to drop off Equipment at with No one at store front. I really think uhaul should stand by their guarantees when they inconvenience their customers and make them drive across town in the opposite direction that they need to go.ANTHONY T.
Vehicle was filthy there is no gas inside was here dirt windows were dirty couldn't see out of them at night had to clean them myself not real friendly but reasonableKASEY C.
Great service. Easy pickup/drop off, and the staff was very nice and helpful.STEPHEN B.
Maybe offer options to rent trailer hitch. It would be really convenient but it wasn't a huge issue for me to go buy one.MARIE R.
I had a horrible experience with this place! When I picked up my Uhaul rental the starting mileage didn't match what was listed on my contract, and the fuel tank was left on empty. I ordered an appliance dolly and was given a regular dolly, instead. Because the mileage was incorrect from the start, it affected the ending mileage. The national Uhaul number was no help, either No one would answer the phone! I finally was able to speak to someone through chat and was able to send images to prove the mileage so that I wouldn't be charged. This is by far the worst experience that I've had with Uhaul!! I hope the next customer has a better experience than I did, but I would not recommend this location to anyone.Sam K.
Customer did not leave a comment.CHARISSE G.
The staff here was excellent.CHARLES B.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.BLANCA F.
Make sure you have the equipment needed when customer arrives. Also I was in a hurry and didn't match gas tank with paper work so I ended up having to put back more gas than I started with, and that's my fault.PAMALA H.
Customer did not leave a comment.Alvia B.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.STEPHANIE H.
I rented the truck for 8 hours. When I arrived told me if I didn't have the truck back in 3 hours I'd be charged for another day. Then there was more charged to my account than what the receipt charged.JANICE D.
This place was fantastic. Thank you for all your help.JONATHAN P.
Partly my fault, I suppose for not going back in to complain when I was at the store. There was an Empty fast food bag on the center seat, and 2 empty cigarette boxes in the cup holders on the dash. I was in a hurry because I picked up the truck on my lunch hour. I loaded my car onto the trailer to get it back to my house and then get back to work. After work I loaded the tractor I was hauling, and when I opened the box for the first time, there was junk in it (a whiteboard with a hole in it, a gas can without a lid, and some used packing materials such as paper, wads of tape, used boxes and bubble wrap which I discarded. I disposed of those items added a few of my items and was ready to begin my 470+ mile trip. I began by topping off the fuel tank. While fueling, I read the contract, and took note of the mileage, and then when I got back into the truck, it was apparent that something was not correct -- The mileage on the truck I was driving was almost 8,000 miles higher than indicated on the contract. I had to contact U-haul to get that straightened out. (a 20+ minute wait on the phone to get an operator) I was given a truck different than the one listed on my contract, but the trailer was correctly listed, this possibly explains the trash -- I suppose the truck that was listed on my contract may have been clean? Then 20 minutes into my trip I had a flat on the trailer - no fault of U-haul(there was a screw in the tire). I could not navigate the Uhaul.com/help site (most likely due to my outdated phone). So there was another 20+ minute wait for an operator and then a 90 minute wait for the roadside assistance. Improvements - at the location they could do a walk thru with the customer and confirm the mileage before leaving the store (that would have corrected the wrong truck issue and possibly even assured a clean truck - and the mileage and gas level could also be reaffirmed)- as a company, You can improve the wait time on the phone. I have rented from U-haul in the past, so I know the issues with the truck are not normal -- this was my first need for roadside assistance.Jim S.
The light in the trailer would not come on. Check functionality out features.Joshua B.
Customer did not leave a comment.STEPHANIE H.
If a customer is interested in using the 24/7 share program to rent a truck and they have an apple phone, emphasize heavily that they have to download the U-haul app first to make an account to pick up the truck. I had to struggle with customer service for half an hour with the rep saying I could make my account on safari, but the U-haul website isn't formatted that way on safari and I couldn't create an account that way. The warning beforehand would have saved me an hour of frustration.Ronald G.
great customer service!!!LINDA B.
Nothing, y'all were great. Excellent service.Luke J.
Everything was great.UNICO B.
Customer did not leave a comment.Charisse G.
It was all professional. The lady was extremely nice and helpful. I never rented a f150 from uhaul but very glad I did.David C.
Customer did not leave a comment.JOE F.
Excellent. Fast and convienent at decent priceMatthew A.
Customer service was good, clerks were friendly. The truck was well maintained and clean.Katie G.
The sofa made up like a bed immediately behind the counter seemed strange. Maybe move that to a less visible location.Travis M.
Checking under seats. I found a random rubber wear full of water. I assume it was ice from someone's last move.Chloe W.
Very FriendlyTim G.
Customer did not leave a comment.Jimmy F.
The staff went above and beyond to help us figure out which trailer would work best for us and were very flexible.Linda N.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.George E.
The service was excellent and everything that I needed was available immediately. The service was exceptional as well; the associate was very helpful and friendly.Joshua S.
It went very smoothly. Everyone was very professional. A great experience!Peter C.
I just drove up and the U-haul employee came out and met me. I was out of there in possibly 5 minutes....maybe less. Thank you U-HAUL, YOU ROCK!!Gayle W.
Having Uhaul employees too check out/In the Rental equipment is a big Plus too have for my opinion. Customers using smart phone for after hours is a great option for the future/ which I used this option. Cleaning and upkeep of the truck for the operator/Driver should be a incentive or Discount. Clean windshield/windows, mirrors, Cab & Storage compartment. I would love too see a Military/Veteran discount since most Military Veterans do have big vehicle driving skills and proper upkeep.Justin H.
Customer did not leave a comment.Tracy F.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Bobby R.
Awful just awfulAshley W.
Great experience, no problemsWilliam V.
Big bold explanation of the difference between in town and one way. Was a huge error that cost us a lotSean A.
Nothing to improve.Sheila H.
Customer did not leave a comment.Vikki H.
Very pleased with all services received, friendly agent, clean facility and equipment. Would use this U-haul facility again if neededWilliam V.
Customer did not leave a comment.tina P.
The office closed for lunch in the middle of the afternoon and the attendant (female) was EXTREMELY RUDE, argumentative and borderline racist. She threw my key and contract on the desk, even though my hand was sticking out. I've never met anyone as EVIL as she was. I never want to pick up from her location again.WAYMAN C.
The customer service was excellent!Dyanne E.
Everything was great .REBA D.
The person at the counter was having problems with the system software and had to call in. we still were very happy with the servicescott I.
Customer did not leave a comment.KEITH P.
Customer did not leave a comment.Shelia B.
Stephanie went above and beyond.Daren D.
Nothing you guys were awesome.Moises G.
Customer did not leave a comment.matthew C.
Customer did not leave a comment.tim J.
Customer did not leave a comment.TERRI H.
Seemed to be a nice storage place even though we ended up not needing the unit.Celendria B. | Reservation
Tony, the guy who took care of my order, was fantastic. He let us know when there was a problem and offered us a variety of solutions to choose from. He also kept in contact with us and was super helpful throughout the entire process.Nathaniel W.
We decided we did not want the storage space for our trailer. Nothing against the facility, just a change of plans.Charles W. | Overall Experience
Nice place and easy to get in and out ofdusty f. | Overall Experience
All the staff were super nice!Jennifer W. | Overall Experience
Customer did not leave a comment.KEVIN R.
It was everything I needed. Easy in and easy out. I've moved but I would use them again.Robert B. | Overall Experience
Staff were always helpful when we needed a larger unit, needed to change units, and setting up autopay. When we vacated after 2 years, not one item ha rodent or water damage. We highly recommend GCS!!MASON Q. | Overall Experience
Good people. Fair. Happy I worked with them on my storage needs.Chris D. | Overall Experience
Very good locationjoseph h. | Overall Experience
Customer did not leave a comment.Randy M.
Stephanie was the most polite and professional person ever She made sure that I was happy and pleased with everything She represents the company very wellJames M. | Overall Experience
It was a great experience and I highly recommend it to anyone. Your employees were wonderful especially Stephanie. Thanks again for taking such good care of my belongings and all your help. Sallie HSALLIE H. | Overall Experience
Great people and very helpful and kind. They worked with me on getting the trailer hooked up and dropped off. This is a great location and I will be using it a lot more.Cory P.
Very nice people. Easy to access, spacious, and great location! Would use again.Chloe F. | Overall Experience
Best customer service ever!Greg M.
Customer did not leave a comment.William H.
In and out quickly! Staff was very helpful and pleasant!cliff D.
Customer did not leave a comment.kimberly T.
Customer did not leave a comment.eunice E.
No comment. Never used facilityPrivacy R. | First Impressions
Went up on the price of the storage unit after I made my reservation.Privacy R. | First Impressions
Extremely courteous and helpful!Privacy R. | First Impressions
was shocked at the $25 dollar administration fee that was not posted on the web site and I almost walked away from unit but decided that office managers were nice, and it was close to homePrivacy R. | First Impressions
Very friendly and helpful.Privacy R. | First Impressions
Great service. Very happy with storage.Privacy R. | First Impressions
I feel this facility is secure, but I noticed that the grounds were not in very good shape. They should be paved.Privacy R. | First Impressions