Customer Reviews for Grand Central Storage
(U-Haul Neighborhood Dealer)

293 reviews

6301 Grand Ave   Fort Smith, AR 72904

(479) 783-7920

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(479) 783-7920

6301 Grand Ave
Fort Smith, AR 72904

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. Easy pickup/drop off, and the staff was very nice and helpful.

STEPHEN B. 
Rating:
5.0

Maybe offer options to rent trailer hitch. It would be really convenient but it wasn't a huge issue for me to go buy one.

MARIE R. 
Rating:
1.0

I had a horrible experience with this place! When I picked up my Uhaul rental the starting mileage didn't match what was listed on my contract, and the fuel tank was left on empty. I ordered an appliance dolly and was given a regular dolly, instead. Because the mileage was incorrect from the start, it affected the ending mileage. The national Uhaul number was no help, either No one would answer the phone! I finally was able to speak to someone through chat and was able to send images to prove the mileage so that I wouldn't be charged. This is by far the worst experience that I've had with Uhaul!! I hope the next customer has a better experience than I did, but I would not recommend this location to anyone.

Sam K. 
Rating:
5.0

Customer did not leave a comment.

CHARISSE G. 
Rating:
5.0

The staff here was excellent.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

BLANCA F. 
Rating:
2.0

Make sure you have the equipment needed when customer arrives. Also I was in a hurry and didn't match gas tank with paper work so I ended up having to put back more gas than I started with, and that's my fault.

PAMALA H. 
Rating:
4.0

Customer did not leave a comment.

Alvia B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
2.0

I rented the truck for 8 hours. When I arrived told me if I didn't have the truck back in 3 hours I'd be charged for another day. Then there was more charged to my account than what the receipt charged.

JANICE D. 
Rating:
5.0

This place was fantastic. Thank you for all your help.

JONATHAN P. 
Rating:
2.0

Partly my fault, I suppose for not going back in to complain when I was at the store. There was an Empty fast food bag on the center seat, and 2 empty cigarette boxes in the cup holders on the dash. I was in a hurry because I picked up the truck on my lunch hour. I loaded my car onto the trailer to get it back to my house and then get back to work. After work I loaded the tractor I was hauling, and when I opened the box for the first time, there was junk in it (a whiteboard with a hole in it, a gas can without a lid, and some used packing materials such as paper, wads of tape, used boxes and bubble wrap which I discarded. I disposed of those items added a few of my items and was ready to begin my 470+ mile trip. I began by topping off the fuel tank. While fueling, I read the contract, and took note of the mileage, and then when I got back into the truck, it was apparent that something was not correct -- The mileage on the truck I was driving was almost 8,000 miles higher than indicated on the contract. I had to contact U-haul to get that straightened out. (a 20+ minute wait on the phone to get an operator) I was given a truck different than the one listed on my contract, but the trailer was correctly listed, this possibly explains the trash -- I suppose the truck that was listed on my contract may have been clean? Then 20 minutes into my trip I had a flat on the trailer - no fault of U-haul(there was a screw in the tire). I could not navigate the Uhaul.com/help site (most likely due to my outdated phone). So there was another 20+ minute wait for an operator and then a 90 minute wait for the roadside assistance. Improvements - at the location they could do a walk thru with the customer and confirm the mileage before leaving the store (that would have corrected the wrong truck issue and possibly even assured a clean truck - and the mileage and gas level could also be reaffirmed)- as a company, You can improve the wait time on the phone. I have rented from U-haul in the past, so I know the issues with the truck are not normal -- this was my first need for roadside assistance.

Jim S. 
Rating:
5.0

The light in the trailer would not come on. Check functionality out features.

Joshua B. 
Rating:
5.0

Nothing

robert W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
4.0

If a customer is interested in using the 24/7 share program to rent a truck and they have an apple phone, emphasize heavily that they have to download the U-haul app first to make an account to pick up the truck. I had to struggle with customer service for half an hour with the rep saying I could make my account on safari, but the U-haul website isn't formatted that way on safari and I couldn't create an account that way. The warning beforehand would have saved me an hour of frustration.

Ronald G. 
Rating:
5.0

great customer service!!!

LINDA B. 
Rating:
5.0

Nothing, y'all were great. Excellent service.

Luke J. 
Rating:
5.0

Everything was great.

UNICO B. 
Rating:
5.0

Customer did not leave a comment.

Charisse G. 
Rating:
5.0

It was all professional. The lady was extremely nice and helpful. I never rented a f150 from uhaul but very glad I did.

David C. 
Rating:
5.0

Customer did not leave a comment.

JOE F. 
Rating:
5.0

Excellent. Fast and convienent at decent price

Matthew A. 
Rating:
4.0

Customer service was good, clerks were friendly. The truck was well maintained and clean.

Katie G. 
Rating:
4.0

The sofa made up like a bed immediately behind the counter seemed strange. Maybe move that to a less visible location.

Travis M. 
Rating:
5.0

Checking under seats. I found a random rubber wear full of water. I assume it was ice from someone's last move.

Chloe W. 
Rating:
5.0

Very Friendly

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy F. 
Rating:
5.0

The staff went above and beyond to help us figure out which trailer would work best for us and were very flexible.

Linda N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
3.0

Customer did not leave a comment.

George E. 
Rating:
5.0

The service was excellent and everything that I needed was available immediately. The service was exceptional as well; the associate was very helpful and friendly.

Joshua S. 
Rating:
5.0

It went very smoothly. Everyone was very professional. A great experience!

Peter C. 
Rating:
5.0

I just drove up and the U-haul employee came out and met me. I was out of there in possibly 5 minutes....maybe less. Thank you U-HAUL, YOU ROCK!!

Gayle W. 
Rating:
3.0

Having Uhaul employees too check out/In the Rental equipment is a big Plus too have for my opinion. Customers using smart phone for after hours is a great option for the future/ which I used this option. Cleaning and upkeep of the truck for the operator/Driver should be a incentive or Discount. Clean windshield/windows, mirrors, Cab & Storage compartment. I would love too see a Military/Veteran discount since most Military Veterans do have big vehicle driving skills and proper upkeep.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
1.0

Awful just awful

Ashley W. 
Rating:
4.0

Great experience, no problems

William V. 
Rating:
1.0

Big bold explanation of the difference between in town and one way. Was a huge error that cost us a lot

Sean A. 
Rating:
5.0

Nothing to improve.

Sheila H. 
Rating:
5.0

Customer did not leave a comment.

Vikki H. 
Rating:
4.0

Very pleased with all services received, friendly agent, clean facility and equipment. Would use this U-haul facility again if needed

William V. 
Rating:
5.0

Customer did not leave a comment.

tina P. 
Rating:
1.0

The office closed for lunch in the middle of the afternoon and the attendant (female) was EXTREMELY RUDE, argumentative and borderline racist. She threw my key and contract on the desk, even though my hand was sticking out. I've never met anyone as EVIL as she was. I never want to pick up from her location again.

WAYMAN C. 
Rating:
5.0

The customer service was excellent!

Dyanne E. 
Rating:
5.0

Everything was great .

REBA D. 
Rating:
5.0

The person at the counter was having problems with the system software and had to call in. we still were very happy with the service

scott I. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Shelia B. 
Rating:
5.0

Stephanie went above and beyond.

Daren D. 
Rating:
5.0

Nothing you guys were awesome.

Moises G. 
Rating:
5.0

Customer did not leave a comment.

matthew C. 
Rating:
5.0

Customer did not leave a comment.

tim J. 
Rating:
5.0

Customer did not leave a comment.

TERRI H. 
Rating:
4.0

Seemed to be a nice storage place even though we ended up not needing the unit.

Celendria B.  |  Reservation 
Rating:
5.0

Tony, the guy who took care of my order, was fantastic. He let us know when there was a problem and offered us a variety of solutions to choose from. He also kept in contact with us and was super helpful throughout the entire process.

Nathaniel W. 
Rating:
4.0

We decided we did not want the storage space for our trailer. Nothing against the facility, just a change of plans.

Charles W.  |  Overall Experience 
Rating:
5.0

Nice place and easy to get in and out of

dusty f.  |  Overall Experience 
Rating:
5.0

All the staff were super nice!

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

It was everything I needed. Easy in and easy out. I've moved but I would use them again.

Robert B.  |  Overall Experience 
Rating:
5.0

Staff were always helpful when we needed a larger unit, needed to change units, and setting up autopay. When we vacated after 2 years, not one item ha rodent or water damage. We highly recommend GCS!!

MASON Q.  |  Overall Experience 
Rating:
4.0

Good people. Fair. Happy I worked with them on my storage needs.

Chris D.  |  Overall Experience 
Rating:
5.0

Very good location

joseph h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Nothing.

richard W. 
Rating:
5.0

Stephanie was the most polite and professional person ever She made sure that I was happy and pleased with everything She represents the company very well

James M.  |  Overall Experience 
Rating:
5.0

It was a great experience and I highly recommend it to anyone. Your employees were wonderful especially Stephanie. Thanks again for taking such good care of my belongings and all your help. Sallie H

SALLIE H.  |  Overall Experience 
Rating:
5.0

Great people and very helpful and kind. They worked with me on getting the trailer hooked up and dropped off. This is a great location and I will be using it a lot more.

Cory P. 
Rating:
5.0

Very nice people. Easy to access, spacious, and great location! Would use again.

Chloe F.  |  Overall Experience 
Rating:
5.0

Best customer service ever!

Greg M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

In and out quickly! Staff was very helpful and pleasant!

cliff D. 
Rating:
5.0

Customer did not leave a comment.

kimberly T. 
Rating:
5.0

Customer did not leave a comment.

eunice E. 
Rating:
5.0

Quick and easy to get to.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Great service

Candace N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

michelle G. 
Rating:
5.0

Nothing! Folks at this location and easy to do business with!

Melvin S. 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Stephanie was awesome went above and beyond to help me, if she stays the same way it is hard to improve beyond great!

Erica H. 
Rating:
2.0

Customer did not leave a comment.

Sakeenah B. 
Rating:
5.0

Customer did not leave a comment.

howard R. 
Rating:
5.0

The location and the staff are great. The A/C in the UHaul truck that I was assigned did not work that well.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
3.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Jamestown H. 
Rating:
5.0

Whole process was quick and painless!

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

SHONA W. 
Rating:
5.0

Customer did not leave a comment.

Juanita R. 
Rating:
5.0

Stephanie was extremely helpful and friendly. Thank you !

JIM CIDNEY V. 
Rating:
5.0

Vacuum the pet hair out of the interior.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Drake N. 
Rating:
2.0

Truck interior had a strong smelled of cigarette smoke and the inside of the back of the truck was dirty including cigarette butts. There was also no vehicle walk around done by the person renting out the truck as has been done on previous rentals of other uhaul equipment at other locations.

clifton A. 
Rating:
4.0

Make your web site easier to use.

Pat Bowles C. 
Rating:
4.0

Customer did not leave a comment.

bonnie J. 
Rating:
5.0

Awsome experience I would recommend this location to everyone moving very friendly and wonderful thank you

Kimberly C. 
Rating:
5.0

Everything was fine, but whoever had it before didn't clean the cat or dog hair out. The manager wrote on the paperwork, if where I droped if off have a problem to call him. ----- And what you know, the second place wanted it cleaned until I showed her what the manager wrote on the paperwork. So everything worked out for the best. THANKS!

DORTHY H. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
4.0

My only issue was having to get a larger truck than i wanted which made the overall cost higher. But the service was great!

TOYA F. 
No reviews have been submitted for this location.

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