Customer Reviews for Grand Central Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

The U-Haul truck uses too much fuel they should refund this to the customer

Rating:

5.0

Not a thing

Rating:

3.0

Had trouble with the app to allow me to get the key. Took 45 minutes trying. The lady we spoke with trying to help us told me she would give me an extra hour on my rental because I chose 8 hours to be done,but she didn't do it. Just wasn't a smooth process this time.

Rating:

5.0

Make sure to check tire depth on tires

Rating:

5.0

Friendly and helpful

Rating:

5.0

Very helpful staff. Friendly.

Rating:

5.0

Great staff

Rating:

5.0

10

Rating:

5.0

Staff were helpful and friendly and even found a solution when the UHaul computer system went down.

Rating:

5.0

Great service and friendly staff.

Rating:

5.0

Very kind staff

Rating:

5.0

Every interaction with this U-Haul location was great, I'd recommend everyone in this area to use them!

Rating:

5.0

Loved it

Rating:

5.0

Van that was rented smelled of manure to point where it permeated my clothing causing me to lose a day of work as my customer requested i not return.This cost me $500 dollars not including rental of van

Rating:

5.0

Very friendly service.

Rating:

5.0

They were extremely helpful and great to work with

Rating:

5.0

The young lady was in training..but was great

Rating:

5.0

Outstanding service

Rating:

5.0

Gracias

Rating:

3.0

Replacement rubber pieces for hooks. Also the emergency hook wasn't attached when the guy attached the trailer. Other than that great experience.

Rating:

5.0

Young lady was sooo polite , very helpful , knowledgeable keep up the great job!!! We have NO COMPLAINTS 😃

Rating:

5.0

This was my best rental experience ever as I have moved over 16 times in my 76 years. Thank you for all your help

Rating:

5.0

Have public restrooms.

Rating:

5.0

Everyone was so nice. Buildings were kept very clean

Rating:

5.0

Great location easy to work with and easy to find right off interstate

Rating:

5.0

The lady’s that helped me were very friendly and very professional. I will definitely return there for my next U-Haul rental needs. A+ service

Rating:

5.0

There was an old cigarette butt that was melted in one of the cup holders that had been overlooked. I had to wet the cupholder to remove it. Mobile app made it an easy transaction.

Rating:

3.0

That trailer has seen its better days,the wheels on the right side were all cankered up with rust!! The trailer shook badly from the bad tires or wheels, at around 45 to 55 mph! Which in turn was shaking the hell out of my classic car I just purchased!!! I conveyed this to the place I dropped the trailer off at. I'm not one bit happy about this awful experience!

Rating:

5.0

Stephanie put up with all of my late payments and was patient so I am very appreciative of that! I didn’t intend to have the storage unit for too long, but Covid changed that so I’m glad that I was never evicted or anything.

Rating:

2.0

Truck was dirty on the outside and had a previous renter's contract/invoice on the floorboard. Not horrible, but not clean. I rented the truck at 12 noon with a standard rental time of four hours. At 1:10 pm I received a text from U-Haul saying, "Your rental is due back in 2 hours at 2:15 CDT", two hours earlier than I was allowed in the contract. I was actually finished with the truck at 12:55 pm and parked it in the exact spot I had gotten it. Unfortunately, there was no one in the office and no note on the door to indicate when they would return. I waited 15 minutes. During that time, I called the office and only received an answering machine. I left (in my own car) at 1:10. At 2 pm I called and got the answering machine again. Because of the text stating the vehicle was due back at 2:15, I drove back to the office and there was a different person working. During the completion of the contract, she mentioned that she and the person who gave me the keys initially usually go out to lunch on Fridays. Obviously the time when the office was vacant was planned but no one bothered to put up a sign saying anything like "out to lunch, back at 1:30" or whatever time they returned. And they could have given me a heads up when I picked up the truck that the office would be closed for lunch, so I could have expected that. And they could have answered their phone. Very inconvenient for customers.

Rating:

5.0

Consider a new computer system because that slowed the process. The rep was awesome. Knowledgeable pleasant and friendly. Would highly recommend. Thnx yall

Rating:

1.0

Owner of the business was 45 minutes late for my pick-up time and when she did arrive she came within 3 inches of hitting me with her convertible that she parked in the handicapped space. I am handicapped with a placard but left that space open in case a van needed it for the loading zone. She told me she can park wherever she likes because it is her building. She was in a very foul mood and complained about her family and stated that she had no desire to be at work but that she had no choice but to be there. She offered no apology or compensation for being late, never called to let us know she would be late, and she got several details of our reservation wrong. I will NEVER use this location again, what a nightmare.

Rating:

5.0

Nothing. Everything was good.

Rating:

5.0

5 stars!! Nice and helpful

Rating:

5.0

Stephanie went above and beyond , with excellent customer service and I really appreciate her

Rating:

5.0

Facility was excellent and well secured. Staff very helpful and friendly. Would highly recommend.

Rating:

5.0

There’s always room for improvement but I have no complaints.

Rating:

2.0

I rented on line and had an outstanding experience. The lady I spoke to was helpful and informative. Would highly recommend u haul based on that experience. When i went to pick up the experience was very unwelcoming. Will not recommend that location.

Rating:

5.0

Great people, great customer service! I will use them again and I always recommend them!

Rating:

3.0

I had to rent my truck 59 miles away from my location. I was only given additional 59 miles which didn’t cover the allocated miles fir my rental. I paid an additional 1.73 after drop off. It’s not the money but the point of the matter. I drive straight and had no extra Miles from point a to b. At end of day I feel they use this as a additional revenue driver to generate profits over customer needs.

Rating:

3.0

Not very helpful

Rating:

5.0

Great service, great people, great location.

Rating:

2.0

The cab and bed area of the truck were both dirty. I paid for rental for six furniture pads and there were only two in the truck.

Rating:

1.0

Equipment pick up was at a different Location than was guaranteed at. Then when I tried to return Equipment to my original drop off point I was told that I would be charged for a different location drop off charge. Had to drop off Equipment at with No one at store front. I really think uhaul should stand by their guarantees when they inconvenience their customers and make them drive across town in the opposite direction that they need to go.

Rating:

3.0

Vehicle was filthy there is no gas inside was here dirt windows were dirty couldn't see out of them at night had to clean them myself not real friendly but reasonable

Rating:

5.0

Great service. Easy pickup/drop off, and the staff was very nice and helpful.

Rating:

5.0

Maybe offer options to rent trailer hitch. It would be really convenient but it wasn’t a huge issue for me to go buy one.

Rating:

1.0

I had a horrible experience with this place! When I picked up my Uhaul rental the starting mileage didn't match what was listed on my contract, and the fuel tank was left on empty. I ordered an appliance dolly and was given a regular dolly, instead. Because the mileage was incorrect from the start, it affected the ending mileage. The national Uhaul number was no help, either No one would answer the phone! I finally was able to speak to someone through chat and was able to send images to prove the mileage so that I wouldn't be charged. This is by far the worst experience that I've had with Uhaul!! I hope the next customer has a better experience than I did, but I would not recommend this location to anyone.

Rating:

5.0

The staff here was excellent.

Rating:

2.0

Make sure you have the equipment needed when customer arrives. Also I was in a hurry and didn't match gas tank with paper work so I ended up having to put back more gas than I started with, and that's my fault.

Rating:

2.0

I rented the truck for 8 hours. When I arrived told me if I didn’t have the truck back in 3 hours I’d be charged for another day. Then there was more charged to my account than what the receipt charged.

Rating:

5.0

This place was fantastic. Thank you for all your help.

Rating:

2.0

Partly my fault, I suppose for not going back in to complain when I was at the store. There was an Empty fast food bag on the center seat, and 2 empty cigarette boxes in the cup holders on the dash. I was in a hurry because I picked up the truck on my lunch hour. I loaded my car onto the trailer to get it back to my house and then get back to work. After work I loaded the tractor I was hauling, and when I opened the box for the first time, there was junk in it (a whiteboard with a hole in it, a gas can without a lid, and some used packing materials such as paper, wads of tape, used boxes and bubble wrap which I discarded. I disposed of those items added a few of my items and was ready to begin my 470+ mile trip. I began by topping off the fuel tank. While fueling, I read the contract, and took note of the mileage, and then when I got back into the truck, it was apparent that something was not correct -- The mileage on the truck I was driving was almost 8,000 miles higher than indicated on the contract. I had to contact U-haul to get that straightened out. (a 20+ minute wait on the phone to get an operator) I was given a truck different than the one listed on my contract, but the trailer was correctly listed, this possibly explains the trash -- I suppose the truck that was listed on my contract may have been clean? Then 20 minutes into my trip I had a flat on the trailer - no fault of U-haul(there was a screw in the tire). I could not navigate the Uhaul.com/help site (most likely due to my outdated phone). So there was another 20+ minute wait for an operator and then a 90 minute wait for the roadside assistance. Improvements - at the location they could do a walk thru with the customer and confirm the mileage before leaving the store (that would have corrected the wrong truck issue and possibly even assured a clean truck - and the mileage and gas level could also be reaffirmed)- as a company, You can improve the wait time on the phone. I have rented from U-haul in the past, so I know the issues with the truck are not normal -- this was my first need for roadside assistance.

Rating:

5.0

The light in the trailer would not come on. Check functionality out features.

Rating:

5.0

Nothing

Rating:

4.0

If a customer is interested in using the 24/7 share program to rent a truck and they have an apple phone, emphasize heavily that they have to download the U-haul app first to make an account to pick up the truck. I had to struggle with customer service for half an hour with the rep saying I could make my account on safari, but the U-haul website isn't formatted that way on safari and I couldn't create an account that way. The warning beforehand would have saved me an hour of frustration.

Rating:

5.0

great customer service!!!

Rating:

5.0

Nothing, y'all were great. Excellent service.

Rating:

5.0

Everything was great.

Rating:

5.0

It was all professional. The lady was extremely nice and helpful. I never rented a f150 from uhaul but very glad I did.

Rating:

5.0

Excellent. Fast and convienent at decent price

Rating:

4.0

Customer service was good, clerks were friendly. The truck was well maintained and clean.

Rating:

4.0

The sofa made up like a bed immediately behind the counter seemed strange. Maybe move that to a less visible location.

Rating:

5.0

Checking under seats. I found a random rubber wear full of water. I assume it was ice from someone’s last move.

Rating:

5.0

Very Friendly

Rating:

5.0

The staff went above and beyond to help us figure out which trailer would work best for us and were very flexible.

Rating:

4.0

Seemed to be a nice storage place even though we ended up not needing the unit.

Rating:

4.0

We decided we did not want the storage space for our trailer. Nothing against the facility, just a change of plans.

Rating:

5.0

Nice place and easy to get in and out of

Rating:

5.0

All the staff were super nice!

Rating:

5.0

It was everything I needed. Easy in and easy out. I've moved but I would use them again.

Rating:

5.0

Staff were always helpful when we needed a larger unit, needed to change units, and setting up autopay. When we vacated after 2 years, not one item ha rodent or water damage. We highly recommend GCS!!

Rating:

4.0

Good people. Fair. Happy I worked with them on my storage needs.

Rating:

5.0

Very good location

Rating:

5.0

Stephanie was the most polite and professional person ever She made sure that I was happy and pleased with everything She represents the company very well

Rating:

5.0

It was a great experience and I highly recommend it to anyone. Your employees were wonderful especially Stephanie. Thanks again for taking such good care of my belongings and all your help. Sallie H

Rating:

5.0

Very nice people. Easy to access, spacious, and great location! Would use again.

Rating:

3.0

No comment. Never used facility

Rating:

1.0

Went up on the price of the storage unit after I made my reservation.

Rating:

5.0

Extremely courteous and helpful!

Rating:

4.0

was shocked at the $25 dollar administration fee that was not posted on the web site and I almost walked away from unit but decided that office managers were nice, and it was close to home

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Great service. Very happy with storage.