The men who worked there were very nice and helpful.
GIOVANNI G
Customer Reviews for Grand Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul truck we rented was an older model and the AC was not as efficient as a newer model may have been. Having newer trucks for rentals with power windows and a better AC, especially during hot summer months would be beneficial for customers.
JOY CClerk (John) wqas very knowledgeable and patient with my questions and handled the transaction quickly and efficiently.
KENNETH WI thought I booked for $0.99/mile, but found out at the end of the rental that there is a weekend charge of $1.29. Most people move on the weekends, so that is taken advantage of the customers or price gouging during peak times.
ELEISA WI reserved 2 Dollies and there weren’t any. Also the website would not let me check in so I had to go inside
KEVIN WNothing, everything was great
KIMBERLY HTHANKS TO THE GRAT PEOPLE AT THIS LOCATION. I PRE-RESERVED-WITH U HAUL PRIOR TO PICK UP. WHILE PICKING UP TO CONFIRM UHAUL WAS DOWN. THAKS TO THEM I WAS ABLE TO CONTINUE MY MOVE.
ronald tcouldnt keep right side view mirror adjusted loose could not see out of right side Wife have to stick head out window and tell me when to get over all the way from NC to Texas
LORI GI went to the Underwood St store it was never open. I got the truck on Warsaw Rd it was open and fantastic service
BENJAMIN TTrailer was older and did not pull well. Had rust on it and when I returned it got a 25.00 cleaning fee after I cleaned it out. I have been rent from the Warsaw location for weeks now and have never had a problem
wayne mThe drop off was seamless and we felt taken care of.
JEROME KIt’s was closed
ERRAN JIncrease the speed on your trucks. A 3 hour 15 minute trip took over 4 hours driving 55/60 mph when most Interstate speed is 70mph. There was a lot of wasted time.
DAVID BAwesome customer service.
JULIETTE CDog (Female Bulldog) licking feet while trying to do business.
RICHARD DAwesome friendly
BILLY CAll good.
SCOTT JEmployee did not walk me out to truck or confirm gas and mileage on truck. I did and had to have him fix gas level due to it being wrong.
Timothy MSmooth transaction, called for availability, picked up and returned.
OMAR AIt would be nice if they had a cargo van but having a 10 foot truck is great.
Ronald HI was charged for a dolly that was not available. I rented one from the actual rental company, paid for it and was still charged $10 for uhauls.
Shannon SVery displeased with how one of the workers talked to me. Charged 25$ for 2 roaches in vehicle when vehicle wasn't checked for 2 days. Guy told me to check my furniture and even said it could of been from last people that used it.
Johnna GHave rented there many times with no problems. Adam is always friendly and helpful.
Jeffrey WI love using U-Haul. I will definitely be using them again.
EDITH COnly one over worked attendant! One man to answer phones, clean & service ( or not) U-Haul vehicles, man the front desk for rental equipt as well as uhauls! All uhauls I was to rent were dirty! No time to check or clean!
Jerry oThe 6 x 12 dual axle enclosed trailers need to have a tongue jack. The tongue weight is too heavy for individuals to lift on to a hitch.
Corbitt MStop emailing me!
Krishunda AAmazing service from Grand Rental and amazing vehicle very clean no problems will run it again Paul Hawkins
Paul HEverything went as planned. No suggestions now
Paul YGrand Rental is a good location for Uhaul Truck Rentals. Easy access. Will use them again if needed.
william sI don’t understand why one day was 54$ & I paid it upfront, why was it 106$ when I brought it back for an extra day , & he rung me up using his cell phone, I need some to call me, something seem right about this transaction 910-303-4703
MICHELLE JThe air conditioner was not working properly. If you are driving under 45 mpg the air was cool, once you got up to 55 or 60 the truck was blowing warm air.
Alfred FHad to wait 20 mins before any help was given all staff in back room
Keith MEverything went smooth and quick. All good.
Scott Mthe return location was on the money .
ALAN KThe air conditioner was not working well. The temperature was 90+ degrees, and we just had to put up with the air conditioner not working properly.
Alfred FThey are great people to work with
TAMMY HNo complaints the service was great.
VIVIAN LMy drop was smooth
Yash PExcellent
dionicio b