Customer Reviews for Grand Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Motors Inc

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Payman T. on

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The place did nit have the equipments i requested along with the truck, so i had to go to saint jack branch to get them and i was charged again

Robert S. on

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Excellent personal and friendly service. Helped attach to my truck and detach when returned. Will definitely use this location again. Very convenient to my business.

Wayne B. on

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No wiring extension on trailer, no rubber grommets for S hooks. Made me drive to Uhaul corporate store with no lights at all for wiring extension they said would be no charge. Had to pay for a wiring harness after waiting at corporate store for over an hour - Corporate gave me a $10 credit for next interaction. Originally hooked to truck by employee completely wrong - only when I took pictures he corrected the hook up. Was 15 minutes late opening the business 9:15 AM when scheduled for 9. If Grand Motors represents Uhaul like this I would seriously recommend not having them represent your brand.

Philip L. on

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I have rented many vehicles, but this was my first experience with Uhaul and unfortunately it was not a great one. My trailer was not at the requested location and was sent 10km out of my way to pick it up. When I got to the second location there was no one there to check me in. I called back the first location and was told to use online checking, which I did. I then took the trailer 400km away as was my plan. I was not convinced I did the check in properly and called your help desk to verify. Sure enough something was wrong and I was driving towing an illegal trailer that your system said was not picked up yet. After waiting on hold for more than 30 minutes it was finally corrected. The drop off was a little better, but I needed to do a self return. It went smoothly. I am sure there can be something done to improve the check in process, I think the online confirmation process indicates optional when I believe is a required step. This might solve the entire issue if it is the case.

Juan fernando A. on

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Customer did not leave a comment.

MICHAEL S. on

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System was not on and had to wait 15 mins to becserved, but when they finally came they were very helpful and made up some lost time to get us on our way

bernard F. on

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I have transmitted a email message yesterday; I made a rental truck for one day and you charge two days; I want to receive a credit rapidly please. Thanks

Michael D. on

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fred G. on

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jeremie F. on

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Personne ne m'a aidé pour déneiger la remorque, il y avait environ 6 pouces de neige sur le dessus, et personne ne m'a aidé pour attacher la remorque sur mon véhicule. Il n'y a eu aucune inspection de mon véhicule et des lumières pour assurer une sécurité adéquate.

Mark L. on

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SERGE B. on

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Melissa K. on

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Quand je me suis arrive, il y'avait personne pour me dire ou aller. Non seulment qu'il manquait de l'equipment, j'etait force a aller a un autre U-Haul ou le monsieur etait si brusque, c'etait une tres mauvaise experience. Jamais encore avec U-HAUL.