Customer Reviews for Grand Motors Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

Bad customer service, was overcharged and and no one is willing to help out… bad bad customer service

Rating:

1.0

Reservation was at 9:30. No one present and only received the vehicle by 10:30.

Rating:

5.0

Excellent service received

Rating:

2.0

There’s a mistake he charged me 161 km and a jus make 73 km … I talk to Phil the guy who rents me the van and he said that I have to talk to U-Haul to get my money back so he charges me 148$ for 73km … very bad experience.

Rating:

3.0

Le camion loué n'était pas à l'endroit prévu ni à l'heure prévue. L'équipement réservé n'etait pas dans le camion. Ça a compliqué les choses énormément.. manque d'infos quand on loue sur le site. Le problème n'est pas l'endroit où on est allé chercher le.camion, mais Le fonctionnement de l'entreprise.

Rating:

1.0

Make sure equipment is ready for pick up at the indicated location not stored at some friends garage 10km away

Rating:

3.0

This was a simple drop-off location without personnel. So I just left the trailer there as it was said in the manual.

Rating:

2.0

Drop off for trailer after hours not clear. Made me change location after I had already removed the hitch. The person that directed me was low on patience and lacked the basic courtesies one would expect. He then said I had nothing to do. 10 days later, I get a call asking when I would return the trailer I had returned the same day it was rented. They drop off location never closed the contract. I had even called the day after the drop off to be sure all was good. On my first call, I was told that the person who took care of it was not there yet and I should call in 30. For the second call, no one kicked up the phone. Finally, even with the contract being closed, it registers that I returned it 47h after pick up whenI had only used it for 8h. Pick up location not recommended at all.

Rating:

5.0

Nice guy. Easy drop off. Great experience from pick up to drop off.

Rating:

5.0

didn't check our connection.

Rating:

2.0

There were empty chips bags in the cab and the interior of the cube had three large wrapping plastics bags and 10 sections of carboard used for wrapping as well. There was snow on the roof and on the entire truck. and around the truck ( one foot). The change of locations from Crémazie was not convenient

Rating:

3.0

The location and staff were ok, the inside of the truck was disgusting, to a point I cleaned it myself once I got home. It was dusty, dirty and even sticky in different places. Garbage under the seat.

Rating:

5.0

Publicité

Rating:

5.0

Everethings whas good

Rating:

1.0

I chose the pick up location at 306 Blvd. Crémazie, only 2.7 Km from my place at 111 Rue Arthur Lismer. Instead I was told to get the truck from Grand Motors (Auto Mechanic), located at 3015 Halpern, St. Laurent, in North end of the International Airport in Doval, over 10 Km away. Pick up. time was posted at 10h00, meaning driving in rush-hour. Blankets were not available. Although the "mechanic" was friendly and helpful, this location is not suitable to handle U-Haul rentals! Before departing I filled the tank at Petro Canada (Less than 1 Km from home) 36.810 litres ($71.01). I expect a full thank from you so that I may return the same way. That is a fair and honest way. Lastly, a reminder that Canada converted to the metric system in 1970, that is 52 years ago. I really do not care where you get your vehicles from, but as long as you conduct business in Canada, do a decent thing and drop the "miles" (just pretend you are handling money... metric, get it?)

Rating:

1.0

They changed the location to pick up the trailer without calling to inform me. They sent the email but I don't check my email every 5 mins. We booked the location to return and then they said that "there is no place to drop it there anymore". What does the meaning of choosing the location of pick up and return when making the reservation?

Rating:

2.0

the agent who work with a business has to be aware of all details about renting their equipment's.

Rating:

3.0

Le probleme n'est pas Grand Motors, c'est qu'ils n'ont pas la main sur vos contrats : ils ne sont qu'une boite au lettre ! Quand on a un soucis, on ne peut pas s'adresser a eux car ils nous renvoient systématiquement sur vos lignes téléphoniques.

Rating:

5.0

The attendant was super friendly, helpful and fast. A great experience at uhaul.

Rating:

3.0

We paid for equipment that we did not get - blanket - trailer

Rating:

1.0

Even I return trailer on time, processing was done 6 hours later and I am disputing extra day charge. When I dropped trailer at 8AM I was told that there is nothing I need to do. Owner of the business try to persuade me to take trailer to different location as he do not have space..

Rating:

2.0

Well for one, PUT WINTER TIRES ON THE TRUCK! I could've killed myself because of U-Haul's irresponsibility.

Rating:

3.0

On the trailer we rented the lock for the hitck was faulty.

Rating:

1.0

The place did nit have the equipments i requested along with the truck, so i had to go to saint jack branch to get them and i was charged again

Rating:

5.0

Excellent personal and friendly service. Helped attach to my truck and detach when returned. Will definitely use this location again. Very convenient to my business.

Rating:

1.0

No wiring extension on trailer, no rubber grommets for S hooks. Made me drive to Uhaul corporate store with no lights at all for wiring extension they said would be no charge. Had to pay for a wiring harness after waiting at corporate store for over an hour - Corporate gave me a $10 credit for next interaction. Originally hooked to truck by employee completely wrong - only when I took pictures he corrected the hook up. Was 15 minutes late opening the business 9:15 AM when scheduled for 9. If Grand Motors represents Uhaul like this I would seriously recommend not having them represent your brand.

Rating:

1.0

I have rented many vehicles, but this was my first experience with Uhaul and unfortunately it was not a great one. My trailer was not at the requested location and was sent 10km out of my way to pick it up. When I got to the second location there was no one there to check me in. I called back the first location and was told to use online checking, which I did. I then took the trailer 400km away as was my plan. I was not convinced I did the check in properly and called your help desk to verify. Sure enough something was wrong and I was driving towing an illegal trailer that your system said was not picked up yet. After waiting on hold for more than 30 minutes it was finally corrected. The drop off was a little better, but I needed to do a self return. It went smoothly. I am sure there can be something done to improve the check in process, I think the online confirmation process indicates optional when I believe is a required step. This might solve the entire issue if it is the case.

Rating:

3.0

System was not on and had to wait 15 mins to becserved, but when they finally came they were very helpful and made up some lost time to get us on our way

Rating:

4.0

I have transmitted a email message yesterday; I made a rental truck for one day and you charge two days; I want to receive a credit rapidly please. Thanks

Rating:

3.0

Personne ne m'a aidé pour déneiger la remorque, il y avait environ 6 pouces de neige sur le dessus, et personne ne m'a aidé pour attacher la remorque sur mon véhicule. Il n'y a eu aucune inspection de mon véhicule et des lumières pour assurer une sécurité adéquate.

Rating:

1.0

Quand je me suis arrive, il y'avait personne pour me dire ou aller. Non seulment qu'il manquait de l'equipment, j'etait force a aller a un autre U-Haul ou le monsieur etait si brusque, c'etait une tres mauvaise experience. Jamais encore avec U-HAUL.

Rating:

5.0

There was a problem with my reservation and I almost did not have a truck. However, the customer service agent went out of her way to help me and I really appreciated it. The man at the counter was also incredibly helpful. However, the location was very hard to find. I would add more signage so that people can easily find the place. We had to walk around to look for it!

Rating:

5.0

Picked up the truck on a Saturday. The location was to be open for business, but when I got there, there was no one. Within minutes someone arrived, and the service was impeccable. All my questions answered and the truck was very clean. Kodos!!

Rating:

1.0

svp tel moi au 5149521539 jaimerais faire une plainte tres mauvais service

Rating:

2.0

I called and did complain about the price that is totally wrong ,what you people say on phone when we reserve does not match what we are paying. your Advertising is (miss leading ). I suppose to pay .69 cent per km,and I mentioned that I have my proper insurance,this was the agreement with your agent on the phone , with a rent of 29.99 $ . I was charged extra insurance and 1.11 per km. Your agent said pay this amount now , and call U-Haull you will get your money back. By the way it took me and my friend almost half hour just to clean the ice on the windshield and the mirrors, and I broke my new ice cleaning brush with heating the car to help us to melt the ice that was almost impossible to break. So we lost time gaz brush and extra money to rent your truck. By the way the reason I want to rent from you because the adreess was very close to the place that I was going, but the day I had to confirm, I found out is not the same address, I had no choice I that time ,I canceled my other reservations with another company (discount). This all could be witnessed by your agent. I will wait your answer ASAP. Cell phone number 514-812 -5719 George. A Or email me .

Rating:

2.0

Avoir le camion que j'ai réservé à l'établissement que j'ai réservé. Ne pas avoir à être retardé de 1h30 et à avoir à changer de succursale pcq le camion n'était pas disponible. Être réellement dédommager de 50$ tel que la politique de uhaul le mentionne. Personne n'est au courant de ce dédommagement dans les succursales

Rating:

5.0

Je suis tres content, le patron qui m'a servi était tres gentil et acceuillant et m'a donné de bonnes instructions. Le camion était tres propre et pret à l'heure et fonctionnait tres bien.

Rating:

3.0

the people work there were very slow, I have waiting for almost 40 minutes.

Rating:

1.0

Il n'y avait personne samedi matin. Nous avons dû attendre 30 minutes avant d'avoir du service. Le système ne fonctionnait pas. Il a fallut 45 minutes pour entrer nos information et conclure la transaction. Le réservoir n'était pas à la moitié comme prévu. Le camion n'était pas à l'endroit demandé il était à 30 minutes ce qui a engendré un dépassement du kilométrage prévu. Je ne recommanderai jamais UHaul.

Rating:

4.0

Truck was new, clean, and drop-off was very quick.

Rating:

3.0

When I arrived the renting I did on your web site was not in their system. The person in charge was not there. Someone else took 55 minutes to work hard to make sure I could have the truck. He succeeded. Please male sure that both renting systems are integrated. Regards, Frederic Le Bouar

Rating:

3.0

if it weren't for the Uhaul van parked outside, I would have had a more difficult time finding the place. It would be nice if there was some kind of Uhaul sign off the street to give more indication on where the location is.