Customer Reviews for Grand Rental Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Rental Station

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Mytia W. on

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Thank you all for being a big help on a big day of moving.

Charmane H. on

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Michelle S. on

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william H. on

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JOSE J. on

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foster M. on

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Ensure the truck is fully read

SHELA S. on

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Nothing

Raymond E. on

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CARL R. on

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Kelli W. on

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Always pleased with Grand Rental!

Jerry T. on

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Knowledgeable courteous staff

LOUISE J. on

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I had a great experience with Grand Rental! Erin was fabulous to work with. A very enjoyable experience! Love doing business with them!!!

Temika M. on

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Steve B. on

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NICOLE V. on

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Clifford L. on

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Two of the three employees that assisted me were very helpful and knowledgeable, but the third gentleman was extremely unpleasant and he nothing but bad things to say about U-Haul and the processes the company uses.

DENNIS E B. on

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CHRIS F. on

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Very polite and knowledgeable about the Truck the young lady that waited on me was very Nice and knowledgeable about her job

JULIAN A. on

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Make sure webpages are running well and do not freeze up and duplicate the charge.

Larry S. on

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Everette B. on

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DANIEL M. on

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Trailer was there as promised and the woman who took care of us was very friendly and helpful.

Essie B. on

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The truck drove like crap; kept sputtering; actually thought I would breakdown a few times. A sputtering 26 ft truck is hard control and drive. I needed to get my items out of storage while I had assistance, so I didn’t have time to search for another 26 ft truck in the area. Also I don’t understand why I was charged an additional day for $40. I picked up Wednesday morning and returned Wednesday evening (the location was closed so I used the drop box. Contact has me returning on Thursday. Please credit my credit card for the wrongfully charged $40. Thank you

WILLIAM O. on

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Staff was awesome and the truck was great also! Highly recommend this location for renting trucks or equipment!

Gregory B. on

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Dealer acted like he didn’t have a clue how to use the computer during the rental process and the AT had a horrible shake while towing. Also he added coverage to the contract that I didn’t ask for and didn’t catch it until I was bringing the equipment back. Had a piss pour experience overall.

andrew S. on

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Joseph B. on

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WALLY B. on

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This location is always willing to help and work with your specific needs. If they don't have exactly what you need, they will help you find it! Thanks guys!

Cassell D. on

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Kirstie W. on

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tony S. on

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excellent people

Teresa F. on

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Frank W. on

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WILLIAM T. on

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the quilts I rented were left off the truck at pickup location, had to return to pick them up.

william L. on

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Great service..nice helpful people..hassle free ...well maintained equipment.well done!

DARLENE C. on

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Very well pleased with customer service if needed this service again I will go back. Thank you.

James M. on

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This has no bearing on the pickup location at all. I checked in online with my card and was charged for the rental and then again when I picked up. BOTH charges posted from my account. Called customer service 2 days ago and no one has called me back to resolve this issue and credit the charge back to my account. Not to mention the fact that my pickup location was changed 3 times, by Uhaul, which only after demanding something be done I received a 20% discount and 100 extra miles. HORRIBLE experience with Uhaul!

NICHOLAS B. on

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Jason S. on

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donna P. on

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Lendell G. on

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Louis W. on

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WESLEY L. on

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PARIMAL P. on

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Great job ,

john J. on

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WILLIAM P. on

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LEROY S. on

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Nothing, site was clean and people were friendly and helpful. Very easy to locate .

BANDA A. on

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Employees that rent out the equipment tell you the incorrect time to return equipment so that they can charge you double, then turn it back to u-haul like you never paid them!

Alfonso M. on

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Krista J. on

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JOAN B. on

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PETER B. on

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The employee who always helps me with my rentals is outstanding. She keeps the process simple and quick and there are no surprises. I am very happy with the service and the good value when I rent a truck here.

Stephen S. on

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Fast and efficient staff

Jeffrey R. on

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Mercer S. on

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NEED TO KEEP MOVING SUPPLIES ON HAND ( NO POADS AT ALL ) ALSO WOULD BE NICE IF THERE WERE DIFFERENT SIZE TRUCKS AVAILABLE. BUT OVERALL VERY PLEASED, GREAT ATTENDANT.

Randy H. on

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Saralyn B. on

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SHAMIKA M. on

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James H. on

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Amy W. on

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JAMES D. on

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Parking lot for trailer was muddy

linda B. on

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Nothing!

PAMELA G. on

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Keep doing what you are doing.

Allen O. on

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I am so mad with this whole experience. I had to redo my truck rental twice. No one adds notes to your order as told when your are on the phone. And the people on the phone are not helpful at all. No to mention that the truck I rented was leaking rain on the inside and my things were distroyed. I will never use this company again.

SUZIE C. on

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I am very upset because i put the gas rt back where it was and was still charged 11.70. I feel this was an unfair charge and needs to be reversed. I took pictures of the tank as proof.

Meagan M. on

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MICHAEL LYNN G. on

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Edgar D. on

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Wish they had cleared the hard coded return center out of system before checking me out. I asked that they would and they implied they had, but alas it did not happen. Other than that, the staff at this site are great! Much friendlier than the staff at the return site.

James R. on

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JEFF W. on

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BEN H. on

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The girl that helped us was very nice and very efficient

ERICA A. on

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Everything was already perfect

Jim S. on

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Very Friendly and accommodating staff!

GARY W. on

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Christopher B. on

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STEVE H. on

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Best service I've ever received!!!!! And I'm 62 years old!

HUGH B. on

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Awesome Customer Service!!!

Rhonda S. on

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della T. on

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More communication. Not assume customer knows everything.

MARK S. on

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I have rented trailers ,trucks many times. I have never had a problem With uhaul. Keep up the good work!??

Robert B. on

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They were willing to work with us on the drop-off time.

BEATRICE C. on

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GREGORY W. on

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Stay like you are !

Jerry T. on

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Great service

RANDY K. on

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Ava B. on

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When I arrived I was informed that I could not rent the uhaul because the Internet was down even though I had a confirmation from uhaul. The lady at the store was rude and did not want to assist me. I was then told that the truck I was assigned to was not there because they had rented it out without internet yesterday. After 45 minutes of discussion and three employees discussing the issue, they decided to call UHaul and complete the transaction that way. After getting the truck rented I was told that the appliance cart I reserved could not be obtained because they did not have one. I then had to drive 15 miles out of my way to rent one. After turning in the truck, I was charged for additional mileage some of which were acquired because of the drive to get the appliance cart. Since the truck was left after the drop off site closed, I could not discuss the miles with the return site.

PERRY H. on

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CARLOTTA R. on

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lisa C. on

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Location was great to work with and everything went smoothly as planned and explained with rental truck. Thanks.

Tammy B. on

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donna A. on

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JOYCELYN F. on

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Diane V. on

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flat tire

TRACY H. on

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This dealer helped me out even though my reservation was screwed up.

SHELTON E. on

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tammy S. on

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SHERETHA W. on

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BERTHA T. on

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James H. on

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gregory C. on

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