Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best u haul I have ever been to. They went above and beyond!
JESSE P
Rating:
2.0
They needed a new barcode image because the one on the box wouldn’t scan. As a result, I ended up dropping off the keys in the box since I didn’t know what else to do. I tried calling several times to see if I had missed any steps, but no one ever answered the phone. Overall, my experience was frustrating. My first reservation was canceled because they forgot to leave the keys in the box. Additionally, I wasn’t aware that I needed to flip the tank on a 26-foot vehicle, which came with a very high fee. I could have filled up my car twice with the amount I had to pay for the gas fee alone.
MADELINE C
Rating:
5.0
Customer did not leave a comment.
MARIAH A
Rating:
5.0
Customer did not leave a comment.
JOEL D
Rating:
4.0
Customer did not leave a comment.
Clay M
Rating:
5.0
The person behind the desk was the best part of the rental.
DANNY A
Rating:
5.0
The visit was perfect and went smoothly. Very professional staff. Truck was ready to go when I got there, and easy drop off.
MATTHEW W
Rating:
5.0
Customer did not leave a comment.
ROY D
Rating:
5.0
Easy transaction. Very quick. No issues.
THOMAS B
Rating:
5.0
Customer did not leave a comment.
BEAUDREY V
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
REGINALD W
Rating:
5.0
Manager was EXTREMELY helpful and friendly!
BRADLEY D
Rating:
5.0
Customer did not leave a comment.
LEJANA W
Rating:
5.0
My experience was great. Your team was professional. They even had the truck ready to go for me at the front. Thank you.
ROBERT B
Rating:
2.0
The accessories we ordered online, in advance, were not available at pick up.
This was extremely frustrating, as we were moving an entire office of 20 people with heavy things.
If the location will not have items available, the website shouldn't have allowed me to add those items to my cart - seems like a simple website tweak that would have made much difference in our preparations of moving. Fix this.
TODD B
Rating:
5.0
Customer did not leave a comment.
RICHARD K
Rating:
5.0
Good
DUY B
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
BRIAN R
Rating:
5.0
Customer did not leave a comment.
JUSTIN W
Rating:
5.0
The roll up door on the trailer was terrible. Needs to be fixed or retired because it was very bad. Nothing wrong with the pick up location or staff, just bad trailer.
FREDDIE-LEIGH G
Rating:
4.0
Customer did not leave a comment.
PETER C
Rating:
4.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
Richard K
Rating:
5.0
Customer did not leave a comment.
MYRON S
Rating:
5.0
Customer did not leave a comment.
LILIJA K
Rating:
4.0
Overall it was easy to pick up my equipment. Staff was polite and helpful.
MICHAELA M
Rating:
5.0
The hospitality was so nice! Very friendly, respectful and easy to converse with!!! It was much appreciated!!
CORIE E
Rating:
4.0
Customer did not leave a comment.
Tyler O
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
Alexander J
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Customer did not leave a comment.
SCOTT L
Rating:
5.0
Customer did not leave a comment.
GREGORY G
Rating:
4.0
Customer did not leave a comment.
RICKEY B
Rating:
5.0
Our experience was excellent here - the employee went above and beyond to help us. He was super kind and professional and we appreciate all he did. Highly recommend!
SHAWN W
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
2.0
Customer did not leave a comment.
Thomas M
Rating:
4.0
Customer did not leave a comment.
Ray P
Rating:
5.0
He was very nice to us
DEMETREOUS W
Rating:
5.0
We made last minute arrangements and picked up and dropped off all online on a weekend
Monica C
Rating:
3.0
Customer did not leave a comment.
EKERUA M
Rating:
5.0
Customer did not leave a comment.
TIMOTHY D
Rating:
4.0
We did order 2 furniture Dollie’s and they were not in the uhaul.
Samantha M
Rating:
5.0
Customer did not leave a comment.
Melinda W
Rating:
5.0
Customer did not leave a comment.
ABDULKADIR A
Rating:
5.0
Customer did not leave a comment.
Kristopher R
Rating:
3.0
Customer did not leave a comment.
Wayne B
Rating:
4.0
Customer did not leave a comment.
Greg P
Rating:
5.0
Customer did not leave a comment.
Glenn L
Rating:
4.0
Customer did not leave a comment.
JASMINE M
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
4.0
Gas tank was below half tank
Scott S
Rating:
1.0
I reserved a certain size trailer a week and a half in advance and they called the day before telling me I have an hour to pick up a trailer that was much smaller and my size was unavailable. I forced to leave things behind and now how to spend a lot of money to replace them.
Zach H
Rating:
3.0
mud in the foot well, i had to clean it out.
Stephen S
Rating:
4.0
I don’t understand why I had to drive across town when I reserved it at the closest to my house.
Allen G
Rating:
5.0
Customer did not leave a comment.
Jason D
Rating:
4.0
Danny was very helpful and polite
Scott S
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
4.0
Tony was polite and very helpful with rental process.
Scott S
Rating:
5.0
Refund the money if they fill the tank in the trick. Ended up spending 43$ for a maybe 2 mile trip.
Jade S
Rating:
5.0
Great staff !
Curt F
Rating:
5.0
Customer did not leave a comment.
Eric I
Rating:
4.0
Customer did not leave a comment.
Mark N
Rating:
5.0
The rental rep was friendly and courteous. I will be renting from this location again!
Daree L
Rating:
1.0
Since I was charged $90.00 for a 2 hour rental you can guarantee I will not use this company or recommend it to anyone ever.
Since it was late at night I wasn't going to go put the $5.00 of gas in alone so I figured I would just have that added onto my bill, boy was I wrong. Over $70.00 in fees is a weeks groceries for my single family of 3....I hope you choke on it, I will not use this company ever again
Leah D
Rating:
4.0
Customer did not leave a comment.
Patrick L
Rating:
5.0
Customer did not leave a comment.
Stacy R
Rating:
5.0
Customer did not leave a comment.
KENTON M
Rating:
5.0
Customer did not leave a comment.
DENIS M
Rating:
5.0
Customer did not leave a comment.
Ann S
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
Chad S
Rating:
5.0
Excellent, prompt, quick service that was much appreciated. Equipment wad in great shape snd worked perfect. I will return to this location in the future.
lisa b
Rating:
3.0
Customer did not leave a comment.
Paul T
Rating:
5.0
The Best!
Brian K
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
2.0
The trailer should not have left the lot with the tire that was on it. My motorcycle has damage from the bouncing around it did until I had a new tire put on. It was good after that. Very disappointed with the the trailer, but it got me to where I was going.
Steve N
Rating:
3.0
Customer did not leave a comment.
Anastasia R
Rating:
5.0
Customer did not leave a comment.
Benard K
Rating:
4.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Customer did not leave a comment.
wayne w
Rating:
5.0
Customer did not leave a comment.
david h
Rating:
5.0
Customer did not leave a comment.
Mike F
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
DAVE B
Rating:
5.0
Customer did not leave a comment.
Donald L
Rating:
3.0
The staff was very helpful.
Wally R
Rating:
5.0
Customer did not leave a comment.
Gordon M
Rating:
4.0
I rented the car hauler trailer. It worked great.
patrick k
Rating:
5.0
Customer did not leave a comment.
Debra M
Rating:
5.0
All was good
Jorge L
Rating:
3.0
Don't lie to customer. About del early get some money back
Scott P
Rating:
5.0
Customer did not leave a comment.
Carol H
Rating:
3.0
No one was at the desk when I walked in, but drop off was efficient.
