Its a gas station. The owner of the property came out to receive the truck; he charged me extra for the gas and the 100 miles. I paid over $1200 for this rental, UHAUL fleecing me for an additional $55 is really in poor taste. I have another move coming up, will use Penske trucks instead of uhual. As it is the truck was too expensive.Dulce S.
Customer Reviews for Grandpa #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff spoke very broken English and the left ramp retainer was broken and could not make them understandRichard W.
This was the most unprofessional location I have ever been to. They lady who checked my in was on a personal phone call, speaking in her native language and never ended the phone call while she handled my rental. She also did not make sure the equipment was hooked up correctly nor did she have a paper receipt. I went in to get the paperwork to which she replied the printer was messed up and she would email it, but it never came through. I had to wait for â€œher brotherâ€ to get there to print it. Then was never told that the rental was not a one way which is what I had scheduled. When I returned the equipment she still did not know how to print a receipt or come out to check the equipment in. I had to do it on line to make sure it was taken care of . This location should not be able to rent U-Hauls very poor customer serviceNovember S.
The person at the store was very rude, she refused to turn the truck in because it was raining. She lied and said she didn't know how to return the truck, then when further questioned she said she'd return it if we went and took pics of everything but she wasn't going out in the rain. Then told my employee to leave her store when he told her to do her job.Halley M.
SERVICE AND CHECK EQUIPMENTLuis H.
Customer did not leave a comment.TAMMY C.
Everything was ready as promisedAl S.
Customer did not leave a comment.Taji C.
The truck need immediate maintenance. One of the belts under the hood whined continuously, the gear shifter was extremely difficult to operate & it also needed brakes. There should be a service record available to customers renting trucks. When we commented that the truck sounded like it needed serious repairs the manager wasn't at all concerned nor did he offer to confirm the truck was road worthy.Carmen C.
Customer did not leave a comment.Alma S.
Customer did not leave a comment.Chase M.
Customer did not leave a comment.Blake S.
Uhaul decided to change the location both for pickup and drop. I wasn't even notified why in regards to the drop off so I had to drive further away. My pickup location was also change the DAY BEFORE I was scheduled to get my truck and that was 35 miles away from my chosen location!Vikesh P.
Service was terriblebrittany T.
Clean it. It was completely disgusting. The truck smelled terrible and there was mud inside of it and inside the back. Trash and food was left in there and paper was all over the floor of the cabin. I will never use uhaul again. Completely disgusting. 0 star rating.Dimetri S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Darmita C.
How long it takes for you to get a rentalDarian H.
Customer did not leave a comment.Brianna D.
Customer did not leave a comment.DEVIN Y.
Customer did not leave a comment.PERRY G.
The Van has a steering issue. Definitely not safe! The gentleman at counter didn't seem bothered by what I told him and customer service was not good.Tracey B.
gas station, busy, one man running busy register and trying to do paperwork on 2 of us renting on a slow internet tablet.Robert G.
They made me wait for 2 hours before getting the truck even though I had a reservation, and I was being over charged.Renyse L.
Being dedicated to the rental processSTEPHEN H.
Customer did not leave a comment.ALEXANDER D.
Trusted the guy that he is going to send me the checkout receipt by mail ended up paying for an extra day as he checked me out on the second day I returned the trailerMohamed A.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.RONALD M.
Truck was very dirty specially inside the driver and passenger side the floor is dirty there was a couple of empty bottles of water it was badBruktite F.
When I got the the truck, the inside was disgusting and far from clean. You can tell that nobody cleans the trucks regularly. Other than that everything went pretty good.Kenny L.
Customer did not leave a comment.Pamela L.
The truck was nasty. Spit was in the cup holder, trash inside the truck, no ramp, damaged/missing headlight.Sonya G.
I had to wait for 2hrs to pick up the truck because l couldn't get the code for the lock box. Also the store owner wasn't helpful.VIVIANE M.
The customer service representative who attended to me online for the self-service pickup matched my information with another person's name. And because it's almost impossible to get someone on the phone without being transferred to another, I wasted more than one hour trying to sort it out.DAVIS O.
Customer did not leave a comment.Makeda K.
Customer did not leave a comment.amber T.
After experiencing to the worst customer service at the previous store the guy was very nice. Ebert. Though it took forever getting the uhaul. But it wasnt his fault because the system wouldn't let him rent the truck to me. After over 3 hours I finally got my rental.Jamie R.
The U-Haul had a horrible smell in it. Like bad body order. You can tell the store owners do not clean these vehicles at all. They are dirty and nasty. I would definitely not get a vehicle from this location again even for the convenience.Tera P.
Be more professional in getting the equipment ready for the customer. I had to attach the trailer myself. It was fortunate that I knew how to attach the trailer. Nobody came out to check the trailer before or after. You have one person the store handling store purchases and Uhaul pick up and drop off.David M.
I got very frustrated because the original return to location would not accept the RV. They sent me somewhere else and nobody was there. Had to call corporate to finally send me to a third location to drop off. Made me incur additional charges on the rental pick-up truck I used to haul the RV. The returning process was really very frustrating, not the final place I returned it to though. Those folks were helpful and they at least took it in at last minute notice.Baba T.
Customer did not leave a comment.CHRISTINA W.
Customer did not leave a comment.Gary N.
It was a convenient location, and especially because you have to put gas it in it before returning it, and the location is a chevron, as well. The trucks are clean and the staff friendly.Marq R.
I was told by the clerk that if I brought the vehicle back I would be charged the same as a one way and I was not. I was charged almost 50 dollars more. I'm extremely upset because I had to ask for that money from my mother who didn't have it to spare. I had a one way originally because I didn't have money to pay for the extra. I don't appreciate the customer service I received after explaining to him what he said to me. I will never go here again! Terrible terrible service.Fredricka W.
No improvement needed. Renting from your location was fast friendly no hassles and very well priced. Thanks so much!Deborah B.
Book inventory vehicles and keep the reservation, not change while the customer is driving to pick the vehicle up due to you booking a vehicle that wasn't available . Not wasting 3 hours of a customer's time opening and closing multiple reservations to attempt to fix a problem that clearly isn't being fixed by doing so. As Albert Einstein once said to do the same thing over and over again and expect a different result is the definition of insanity. Have a way to Check the customer out online where he or she can bypass the problematic reservation/checkout process that you have in place. The problem is clearly a disconnect between the system/server and physical pickup locations. Pay and hire workers who value customer service and not transfer you to avoid problematic situations because your system is messed up even though the customer has paid and has proof of payment. If I have proof of payment give me the freaking trailer or truck do not keep me and my wife waiting or give us the run around and keep us up all night driving for bureaucracy.Kevin C.
Customer did not leave a comment.Mohammad T.
The uhaul had been used to carry a HUGE load of garbage before our use (we found the landfill receipt in the glove box). The floor was filthy and stunk super bad like garbage!! I suggest mopping them out before renting out again.Jason F.
Customer did not leave a comment.Hillary R.
Customer did not leave a comment.Teresa T.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Jasmine S.
Great customer serviceCarlos A.
Customer did not leave a comment.Deborah M.
Associate was friendly and helpful.Phillip H.
I had an emergency situation and needed a uhaul right away. This location was very convenient but I would suggest more help for the clerk. She was very slow and had to help other store patrons while helping me. She wasn't very knowledgeable.Twila W.
Customer did not leave a comment.Maria F.
Too expensive but great customer service from my FriendBrian H.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.Jermey O.
Customer did not leave a comment.Jody S.
Customer did not leave a comment.William C.
Customer did not leave a comment.Randy T.
The attendant at first would not let me drop off the trailer. I chatted with online help and then he did. But did not help me in any way to move the trailer into a very tight spot he insisted I move it into... Did not help me unhook the trailer and was rude.TYRONE M.
Grandpa #1 was excellent in providing their check in process. However, the experience in getting this pick up location was very cumbersome. We had to go through several phone calls and discussions with U-Haul before finding a pick up location that actually had what we needed. Once we finally got a location everything was fine.Harold L.
Customer did not leave a comment.Agnes B.
Clerk could not speak English. Was most unhelpful. Was rude when asked for a receiptRob H.
Great place !LUKE W.
I thought the truck had excessive play in stiring. Engine seemed to miss fire/ skip under load.Larry C.
Make sure the charges are correct. I was charged for 2 days and only had it 1.karin B.
I was promised that I would have an extra 20 miles added to my initial mileage since there wasn't a truck available locally. I agreed to drive out of my way to pick up the truck based on the U haul's word they would add the 20 miles without extra charge. I shouldn't have been billed for any extra mileage...I had to drive from Villa Rica Georgia to Dallas Georgia to pick it up. So no I will never rent from U Haul again as their word is no good.Van P.
I was charge a drop off fee at this location and was told that I chose a difference drop off point. I never chose any particular drop off point. Plus the store owner act like a racism toward black people . I will never drop off at that location again.William C.
Customer did not leave a comment.Bathea C.
The locations need wiring harnesses for their trailers that can adapt to their customers vehicle. You are turned away if they do not have the right wiring harness - flat 5 to flat 4 connection. The location that rents a truck will charge you for being below the fuel amount that you left with but will not credit you for additional gas that you have in the tank when returning the vehicle. The big vehicles get 5 to 8 miles to the gallon.Neal V.
Customer did not leave a comment.ZYONIA M.
Customer did not leave a comment.Robin H.
Very unprofessional. I filled out my paperwork online to save time at pick up. When i got there to pick up, it took over an hour because the employee redid my entire reservation...twice! Then the total was 150.00 MORE than what I agreed to pay for my online reservation. Then he promised he would "throw in a free hand truck" which he did not do. I am thankful that I brought my nephew with me. He had to move car dolly to the truck across parking lot! To top it off..the employee could not even tell me if i needed to put car in neutral or not! Just very disappointed with the entire pick up.Stacy B.
Little frustrating that my reservation was changed at the last minute and then the morning I'm supposed to pick it up, the first location was closed and the truck was not available at all. Lost an hour to trying find a vehicle and pretty much do the entire rental process over in person. To top it all off, I had to pay an extra buck fifty.Joseph H.
The guy is trying to run a gas station convenient store at the same time. Only 1 person on site. He basically wanted me to do his job because he can't help everyone one inside and out side the store.RAMON F.
Customer did not leave a comment.Anthony Y.
Cab and front window were very dirty.Thomas V.
Customer did not leave a comment.Hope M.
Customer did not leave a comment.peter D.
Customer did not leave a comment.Kendall T.
Customer did not leave a comment.Dana H.
Advertisement for Uhaul needs to include the additional charge for mileage. A better way to say it is "rent a truck for $29 a day plus milage." The agent did explain this additional charge but I wasn't aware of this before I arrived at the location. Luckily I had enough to cover the full amount. Will recommend and inform others to be prepared for additional charges.Deborah H.
Perfect Experience!!John J.
Put a winch on the auto transport. It will help to get disabled cars that dont run loadedTerry C.
Customer did not leave a comment.Gwenetta C.
Plenty of thingsRaymond G.
Tow dolly was almost impossible to get to. Took valuable time to help business owner to move other equipment in order to be able to have access to tow dolly. The business owner was helpful but in my opinion should have had the equipment easier to get to.Mark J.
Customer did not leave a comment.Demarcus N.
Charge me to much to take some garage hold house things to the dumpRashawn W.
Customer did not leave a comment.William B.
Customer did not leave a comment.SHAUN B.
Great service!Robert R.
I was suppose to pick up truck from another location and I received a phone call from a U haul rep telling me that the truck was not returned in time. The rep asked if i would accept picking up the truck at another location. I told the rep that I was already on the way and I would go to pick up at another location. The rep said he would upgrade me from a 10ft truck to a 15ft truck for free. I accepted and headed towards the new location. Once at the new location o told the sales person that I was upgraded and he told me that he had to give me the 10ft truck because he had one there. I had no other choice but to accept the 10ft truck.Ellils L.