Customer Reviews for Grandpas Feed and Pet Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grandpas Feed and Pet Supply

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Holly S.
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Customer did not leave a comment.

Matthew B.
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Grandpa's Feed and UHAUL rocks!!!! 😁😁😁😁

Anthony W.
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SPECTACULAR service. Thanks!

Sarah N.
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The person who checked the truck back in was smoking a cigarette and blowing it in our faces the entire time and blowing smoke inside the truck while also not wearing a mask. The snow caused us to be late on the long drive and they charged us another day for returning 8 hours late even though the same location literally gave 2 free days with no question to my family member that also rented the same truck size on the same days. Completely inconsistent and the person who checked us back in was so incredibly rude. Wouldn't discuss the extra charges with us at all but made sure to blow plenty of cigarette smoke in our faces while not wearing a mask as is required at that store.

Neva C.
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Customer did not leave a comment.

Steve K.
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Customer did not leave a comment.

Terri S.
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Gerald T.
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Neva C.
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They were quick getting me set up and brought the truck closer to my car to switch things over. I've been to Grandpas Feed many times for truck rental & boxes. Very good customer service.

Kim H.
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Customer did not leave a comment.

Neamhain V.
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Customer did not leave a comment.

Donald P.
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Customer did not leave a comment.

ARCHIBALD B.
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Customer did not leave a comment.

kimberly A.
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Truck was dirty inside and filthy outside, windshield wiper on passenger side was falling apart and they didn't notice/replace it. One of the tires was in bad shape and blew on the first day. Since they knew we were traveling across the country, I was surprised that they hadn't done any safety or cleaning check on the vehicle.

KATHLEEN ANN M.
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Customer did not leave a comment.

Steve K.
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Sometimes the instore process working up the rental contract takes more time than seems necessary. The outside hookup goes swiftly. Overall I am pleased with this location and will use it often.

Patrick P.
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Customer did not leave a comment.

Stephanie L.
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Benjamin O.
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Edward B.
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Great staff

Raymond G.
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Customer did not leave a comment.

Kenneth A.
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Very friendly and accommodating guy.

James C.
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Customer did not leave a comment.

Kim H.
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Always a good experience renting from Grandpa's

Richard W.
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Customer did not leave a comment.

Carl V.
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Wonderful

Jennifer A.
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Customer did not leave a comment.

Michael G.
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Nice people in a beautiful setting.

Krikor D.
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I will not recommend U-Haul to anyone! Feel free to have your supervisors call me! 541-530-3486

Marian D A.
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Customer did not leave a comment.

Steve K.
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Service is good as it is.....no need to try to improve anything.

Kim H.
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Customer did not leave a comment.

David R.
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Mark J.
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David W.
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Matt was great and helpful. He even replaced a bad tail light on the trailer that a previous location had just put a sticker on. The staff here at Grandpa's Feed and Pet Supply are all friendly and professional.

Dillon C.
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Customer did not leave a comment.

BRENDA M.
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Marta H.
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Matthew B.
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The best most friendliest little UHAUL's ever!!!!!

David M.
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My experience with U-Haul was horrible. The equipment was excellent. Yet I picked up my equipment on two days and you charged me full price each time double billing and your agent SPECIFICALLY TOLD ME MY CARD WOULD NOT BE CHARGED, that I would pay when returning it. This overdrew my checking account and I've been receiving overdraft fees of $36.00 every day now and U-Haul has still not refunded my money and they could care less about my overdraft fees. The local regional manager has been great, always kind, always considerate, always helpful, it's corporate policy that is the issue. How would you feel if a company was deliberately stealing money from your bank account and causing a build up of overdraft fees. This is not how I learn business and customer service works. You get a huge 5+ star rating for some of your people and your equipment, it was great and a bummer -1,000,000 star rating for customer service and simple human decency.

Richard S.
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Please stop displaying the DO NOT RENT code for me everytime I attempt a rental recently. I am a 20 plus year paying customer. I have spent thousands of dollars with your company and this is getting old. This a a time wasting process for the Uhaul franchisee spending ridiculous amounts of time on the phone trying to approve my rental not to mention my time as a Uhaul customer.

Grant S.
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These people are amazing. If you are returning from a long one way or local they are amazing

Stclair J.
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Customer did not leave a comment.

Ruth M.
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Nice guy. Check in was simple and quick. Very happy...

Wesley G.
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Staff was awesome and dropping off equipment was quick and easy.

DEBORAH S.
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friendly helpful staff

Doug L.
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Customer did not leave a comment.

Kathy J.
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Raymond G.
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Robert H.
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jennie K.
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I like the people working at Grampas feed

MICHELLE W.
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Explain the after hours return activities required at time of receiving the truck.

TC C.
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Dont rip them off. I drove the uhaul 14 total miles and was charged for 5.3 gallons of fuel. Total rip off!!!!!!!

Melynda H.
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Everything was great.

Raymond G.
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Customer did not leave a comment.

jennie K.
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I liked being helped by Matt as he was very competent and friendly. Good job!

WILL S.
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This over-all experience was not stellar. I made contact 03/29 with your U-haul after calling Corvallis OR, but was dispatched to HOTLINE. This person took my information, reserved a trailer, told me it was $14.95 in-town, and scheduled to be picked up 03/31 10A in Newport OR. On the way home from Corvallis I was contacted by a woman (Jessica) from Eugene OR (regional area office) and she told me that she was glad to catch me, because the Newport OR U-haul facility was closed due to COVID-19. i was already halfway home. She told me that she would just switch the reservation to Walport OR facility, because they were open due to being essential business for pet/livestock feed. I was at facility, while being loaded up, i notice that there were (2) RT model 5x9 trailers. I was given a standard 5x9, which does not have the notch in the front for longer motorcycles. I was told by Jessica at Eugene OR, that there were no RT models available. The gentleman that was hooking me up, told me that he would switch the trailer for RT 5622. I had already made arrangement to move a larger/longer muscle bike by paying a man with a cargo trailer to move my bike since I was told that one of these 5x9 styles was not available. Another issue i have was upon returning the trailer on 04/01, the person working the U-haul seem to be agitated and inconvenienced, when he asked me if there was anything else he could do. I told him, that I still needed to pay, he told me it was automatically done. i told him that I had made it clear that I would be paying the rental fee with cash. He made it clear that it was going to take him time to fix this and that it was pretty much a hassle by his tone. I conveyed this was not my mistake, regardless of who on U-haul end or their employee did not do on 03/31, upon my picking trailer up. I gave him the cash, thinking he was correcting the from of payment which had already been applied to teh rental fee on my credit card, and was waiting for him to come back from a distant printer. When he came back I had asked him for a receipt, which would show the credit of $24.95 off my card, and the payment received of $24.95 cash, along with a receipt showing my return. I gathered he was not happy about doing the right thing and being thorough. I must say that walking into an actual U-haul facility is a much better experience. Next time I do U-haul it will be at an operation such as Corvallis OR. People are much more knowledgeable, courteous, professional, and thorough. Thank you for your consideration.

Kim H.
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Trailer tongue weight (unloaded) was too heavy for me to unhitch it by myself. Had to call a friend for help. Previous trailers of this size that I rented had jacks to help. I believe this size/weight trailer (6 x 12) should be equipped with a jack as standard.

vincent T.
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Customer did not leave a comment.

Johnny S.
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With this virus thing I had to wait 1/2 hour, but that wasnt really a problem.

Kim H.
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Wifi was inconsistent, made it impossible to check in after hours. I finally had to call Uhaul for help after online checkin failed to complete at least six times. Frustrating! Otherwise, this location was great. They just need a more powerful wifi (no cell signal at this location).

Mark H.
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Nothing I can think of. Grandpas is a great place to do business!

Richard D.
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We will be Grandpa customers from here on! Thanks DD

TIM G.
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Customer did not leave a comment.

mark W.
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Customer did not leave a comment.

cindy N.
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Customer did not leave a comment.

Josh K.
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Very helpful and nice.

Michael H.
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Matt, the person who helped me, was extremely helpful. I would recommend him to anyone needing help or advice.

James K.
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Customer did not leave a comment.

MARlys E.
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john P.
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Becky H.
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Overcharged and not reimbursed.

Gerald D.
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Customer did not leave a comment.

Michael G.
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Everyone was helpful and courteous.

Michelle H.
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This area has no WiFi and limited cell. We had to call U-Haul 2 times, once to even get the location, since it was not listed on the contract, and again because the place was closed (noon on Sunday) and the return directions required internet. Again, done with U-Haul.

Mike P.
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Na

charlie G.
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Customer did not leave a comment.

Gretchen H.
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charlie G.
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Gerald T.
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michale R.
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Customer did not leave a comment.

dawn P.
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This Uhaul location is the best experience I've had in service!

Jean W.
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It seems we can not complain about the information we were given about our loss of money with U-Haul when they claim it was out of their hands and not U-Haul policy as the pickup location person said differently. If this is indeed U-Haul's new policy, we will no longer use your equipment.

charlie G.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

MICHAEL C.
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Smooth as silk and easy to return. I would rent and return here again. I can even do my pet food shopping on the same stop, and that is a time savings I like a lot.

Katrina W.
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Customer did not leave a comment.

aric W.
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We pulled the small trailer nearly 3000 miles. It was a wonderful trip with zero equipment issues.

william R.
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There was lightning problems with this trailer that took some time to work out. The number of days allotted to make this 1322 mile trip was only three days, which is what we took to drive but left no real time before and after for loading and unloading. I feel the time for this trip should have automatically been five days. I paid for an extra day at destination. thanks Bill

Cyndi A.
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It would be nice to have more then 1/4 tank of gas. It's a real pain to have to get gas immediately.

PRIMO M.
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Customer did not leave a comment.

Peter L.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Angela F.
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Mike, who helped us was amazing! He really went above and beyond in terms of customer service. We had an issue with the trailer adapter plug on our German car which he didn't have instock. He called around to local places and found something that would work. He saved us a three hour drive to the nearest dealer and back. We cant say enough good things about him and really appreciated all his help.

Andrew Y.
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Best location, great customer service. Always go above and beyond to help in any way they possibly can.

Sergei B.
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Be honest and send them to Penske!

Muriel K.
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Customer did not leave a comment.

Brenda M.
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Stede G.
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Help and friendly folks.

james M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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