Customer Reviews for Granite City Shell
(U-Haul Neighborhood Dealer)

Rating:

1.0

The appliance dolly was not there and had to go to two other stores even though said was in stock. Lost a half day due to this. Should get a refund

Rating:

4.0

It was all good here, quick n easy

Rating:

3.0

The uhaul i rented was not ready for mobile pickup when I arrived. This caused a major delay to pick up my uhaul to rent. I rented an appliance dolly but it was not in the truck. This was a horrible experience and completely unsatisfied! I will be contacting a manager to express the poor quality overall.

Rating:

5.0

Rentar un dolly

Rating:

5.0

Everyone and everything was perfect

Rating:

1.0

The worst experience i have ever had with uhaul

Rating:

1.0

They blew out 2 tires and took 7 hours to fix

Rating:

3.0

None

Rating:

3.0

It’s a shell gas station. It’s good for drop off only. I would be extremely confused if had to pick a car there. Luckily there is a large grass area in the back where you can drive and turn around. Staff was helpful and provided a business car for the area field manager when I informed him about the Fuel level.

Rating:

1.0

Very rude and over charge

Rating:

5.0

Everything was nice. The store manager was nice and getting to U-haul and return. It was also nice good job, thank you.

Rating:

5.0

Yes

Rating:

5.0

Nothing went great

Rating:

5.0

Nothing, I am positive that they would like the customer service as well, thank you.

Rating:

4.0

Insure that the fuel levels are correct.

Rating:

4.0

The people were professional. The uhaul assigned was dirty. Recommend uhauls provide a better anchor option .

Rating:

1.0

Very poor from start to finish. Worst customer service I've experienced in awhile. Unorganized, lazy and unaccommodateing. Do not rent from here, SHOP AROUND

Rating:

3.0

The transaction took more time than it should have. I believe there is some knowledge lacking on their part that could expedite the process. Otherwise, things went well and the rental equipment was just fine.

Rating:

4.0

I just dropped off the trailer didn’t go in and talk to anybody no issues.

Rating:

3.0

Have people that are easy to understand and have equipment that doesn't leak when it rains

Rating:

3.0

Terrible service! Gave me the wrong truck with no ramp, didn't have the appliance dolly I requested and pricing was ridiculous. Attendant never answered the phone! Will never go back to that location.

Rating:

4.0

The process of checking out the truck via the app is not very user friendly.

Rating:

5.0

They couldn’t provide me with receipt

Rating:

1.0

This is your worst location based off the experience I have had there sorry I will continue business with Uhaul just not at this location

Rating:

5.0

No problems. Very smooth

Rating:

5.0

Everything was fine.

Rating:

2.0

I was charged WAY MORE THAN I WAS TOLD!!! And then we were only given 6 hours When I was clearly NEVER ASKED BUT I made it clear I needed at least 24 hours. What if I was moving far away .... They were RUDE AF AND I almost walked out several times

Rating:

1.0

You charge a lot of price

Rating:

5.0

Sort of expensive

Rating:

2.0

One older lady at the counter of a convenience store. First response when I asked about my rental was “My computer is down, can’t help you”. And this was NOT the place i selected to pickup my rental. So I was already redirected once. But after a phone call she got someone on the line to help me.

Rating:

2.0

2 uhauls rented in past 2 weeks... the uhaul app has NOT worked either time for the return and I needed to modify my reservation this time and the app wouldn't work for the change either.

Rating:

3.0

The clerk at the register took my keys and said I was done before I could take interior pics for my online checkout. It was just a little confusing to me. But other than that, everything went smoothly

Rating:

2.0

The person at the counter was very rude. When it came time to pay he said "Give me your card." Also, the cab of the truck was very dirty and smelled like Marijuana.

Rating:

3.0

Rented a dolly, wasn't available. Tried to call multiple times with no answer and being disconnected.

Rating:

2.0

One Clerk was also running the gas station and mini mart while attempting to rent uhaul vehicles. The service was slow with many interruptions.

Rating:

2.0

Staff at this location were very rude and inconsiderate

Rating:

3.0

Improve you on line check in....☹️

Rating:

5.0

No applaince dolly no blankets. Very disappointing .

Rating:

2.0

This is the second time that I’ve dropped off at this location and the staff at the gas station know little to nothing about the check in process and both times have had to call their “u-haul rep” and couldn’t reach him. I had to call the 800 number. However, the person who answered there said that U-Haul was experiencing technical difficulties so I will give them a slight break but … twice?

Rating:

3.0

7 You don't want me to tell you what? I think of a store but it's there.

Rating:

5.0

Trip went very well thank you for your help.

Rating:

1.0

I did the online check in and gave my credit card info but the attendant asked to see my card anyways and I was double charged..

Rating:

3.0

Check-in was very long, only one person working in a convenience store. Then he had computer issues.

Rating:

5.0

Easy and fast pickup as always.

Rating:

4.0

Thanks for the Help.. Very Friendly Customer Service.

Rating:

5.0

Everything was good

Rating:

2.0

Uhaul was dirty had to clean it out before using it.there was cigarette ashes everywhere in the front of the cab and weeds in the back still cost me alot for a day and 2hours I took pictures of it but didn’t seem to matter was very disappointed will not use again

Rating:

4.0

I’ve rented trucks from this location several times. The service and the process has always been quick, efficient, and easy. The trucks have always been clean. But on the occasion, the cab of the truck appeared ok but upon further review, the compartments in the doors were full of trash, opened bags of trash, dirty napkins. While the location should maintain the cleanliness of the truck, people that rent these trucks should clean up their mess before returning it.

Rating:

3.0

THE TRUCK WAS DIRTY IN THE CAB AND WAS VERY LOUD LIKE IT HAD A HOLE INTHE MUFFLER AND THE FRONT END SHOOK REALYY BAD WHWN DRIVUNG OVER 45 MPH.

Rating:

2.0

Dolly was broke wheel broke and destroyed my washing machine

Rating:

3.0

Equipment was clean but there were some problems with the truck the way it ran and the check engine light was on

Rating:

2.0

The lady that was running the register was not a friendly person at all. She seems to not want to be at work and just a very rude person. When I asked for a dolly for my rental, I was told in a way that she didn't want to go check.

Rating:

5.0

Anthony really went above and beyond in customer service with our overall uhaul experience and we cannot thank him enough.

Rating:

5.0

Safe location. Employee assisting with pickup and employee assisting with return were friendly, helpful, and professional. I had read other reviews that said pickup could take some time depending on how busy the station was so thankfully we allowed plenty of time as it did take a bit due to that very reason. Otherwise the whole process went pleasantly well.

Rating:

3.0

The running lights on the trailer didn't work.

Rating:

4.0

You can upgrade your software because it runs to slow. Thery

Rating:

5.0

Thank you for your service, I was very pleased with the service, 🤩🤩🤩🤩🤩🤩🤩. MRS. MARY MENSEY , THANKS

Rating:

3.0

This location was a bit out of the way so doubt I'll recommend it to friends. Equipment was fine however, they had limited extras.

Rating:

5.0

After a change of plans because a truck was not available where I had scheduled to pick it up, Uhaul worked with me to make things right. All worked perfectly for our move.

Rating:

1.0

I am very dissatisfied with the service the overall service in the explanations of stuff and I rented a truck for one day not even no just for part of the day I said I didn't even need it for 4 hours and he said okay so it'll be 1995 I said how many miles is it to your destination and I said it's 17 so 17 there 17 coming back that's 34 miles I said but I have to go pick up my belongings I got to go pick up my boyfriend to help move it and so I think I used 52 miles and I dropped it off when I was done and the place was closed so I put my keys in that said U-Haul drop off box and so when I was looking to see if I got my $50 deposit fee and stuff back I did not however I got charged 1995 I got charged for the mileage I then I put above the amount of gas that was in there before I received it I put more than what was in there when I picked it up and now they're charging me another $25.77 for a total of like $86 and some change you might as well say $87 this is crazy I'm just I'm really aggravated I will never rent a truck from you guys again whenever you always hidden costs and oh then it says after the fact that if you dropped off after hours that you get charged at $20 fee for doing that nothing was said about that I'm just very dissatisfied I think it's wrong the way you guys are doing in your business but that's my opinion I'm entitled to it highest hope other people don't get jerked over as bad as I did.