The truck was very dirty. Didn't have a whole lot of gas. Didn't ask if I wanted the insurance and just added it to my bill.KIMBERLY M.
Moving Truck Rental in Granite City, IL at Granite City Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Granite City, IL 62040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Can't really sayEdwinne G.
I still havent gotten my money back and its been 3 days and this place doesnt answer the phone havent made it up there because of the snowtaisha M.
Nothing! It was a very pleasant experience as well as friendly checking in and checking out.JOHNNY B.
The guy gave me a truck that was to small and had no ramp knowing I was going to pickup a refrigerator so I had to bring the truck back and get a larger truck with a ramp and was charged twice. This is the worst experience with uhaul ever and very expensive.john H.
The online pickup didn't work as it should so I had to go inside and go through everything again which made me late to meet everyone. Then the furniture pads I had rented weren't in the truck so I had to go back in and get those... More time wasted. Oh and to top it off, the ramp was jammed when I tried to pull it out. I had to use a crow bar to unwedge it everytime I used it.MATTHEW H.
Nicest guy! Rental easy. Price good!!MARDI M.
In the front of the building there is a sign with pricing and sizes of the trucks to rent. When I rented my "medium" size truck that should have been $29.95 the clerk charged me $39.95 I refuse to do business or let my family do business with thieves. When confronted with the total on the sign the clerk still up charged me and the guy before me who rented $39.95 when the sign states $29.95. Thief! I will not leave a good review. I will tell my family and neighbors not to purchase from this establishment.Billie U.
What was supposed to be 19.99 turned into 351$. I moved 2 1/2 hours away and had no choice but to purchase for 3 days! Absolutely ridiculous. Truck was dirty, engine light was on and gas cap was missing.DEANNA B.
This location was great overall!Anthony W.
Everything was great.Joel F.
The employee was rude and did not know what she was doingMichalea C.
It turned out greatDennis P.
Better Customer Servicewhittaker F.
The lady at the counter was very helpful!!Brian S.
The store itself is a disgrace however the uhaul was fine I just recommend going to a different location next timeChelsey J.
Nice & friendly staff.. it was quick to get it & return it. ThanksMARK V.
The customer service representative was outstanding. The issues I had were not at all his fault. Being told I was going to be charged $31 because I was dropping off at his location which hadn't been explained before by anybody from U-Haul was frustrating to say the least. When I called in to get a location to go U-Haul I was told a location in Bethalto that had no one manning it. To read over the contract and see that I would've been responsible for any damages to the vehicle after drop off and knowing it would be over 24 hours before anybody would be there left me uneasy leaving it there when I called it a second time The customer service rep either allow the call to drop or just hung up. So we were left to find the next closest location which was granite city. We took it there and attempted to drop off. Only a corner gas station. First question I got from the customer service rep was did they tell you to drop it off here? He did work through the process with me and gave it to less than the $31 and only 11 to drop it off at his location. But why should I have had to of paid more to drop it off at a different location when a that was never explained at the beginning and b The representative that I originally talk to that told me to drop it off in Bethalto at an unknown open location, in my opinion should've told me the location was not open then it would've been my choice to say I need a different location or he could've explained using the app.Ronald S.
Have all my stuff ready to sign or be prepared ss3o the wayinngMarlo H.
The app and system were horrible to use. Did not function properly.Elizabeth W.
For starters, the blankets and dolly didn't have fasteners so I had to drive back to inform the Lady so as to not get charged. Waste of my gas. Second, the muffler was not working. The truck was so loud that I probably have hearing damage. I didn't have e-mail at the time. Attendant was unable to print the contract or a receipt when I returned the truck. The attendant lady was very nice. Overall my worst u-haul experience in my life.Roland L.
I was not expecting the price to be that high and over the phone I had been giving a different price range I was not happy with what I was charged.Ernestine S.
Everything was excellent.Brandon N.
The people were not friendly at all. I had difficult disconnecting the trailer and the gentleman was aggravated that he had to help me. The trailer was stuck on the hitch and it took two people to pull unhitched it.Thomas H.