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Julie P
Customer Reviews for Granite Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Last was very nice and helpful!
MELISSA VThis place was very clean and nice. We rented a small 10ft truck it was new very nice. I always rent with uhaul.
Sophia MI would not recommend U-Haul at all. The location was fine but their hours are bad and U-Haul’s check-out and check-in procedures are crap. Fridge dolly was useless with broken bearings. Never again. Home Depot has better hours.
Lou RTruck had two partially drank water bottles in cab and back was full of sand. A lot. Very surprised someone could get away with returning a truck with the back full of sand. I get it that the gas was siphoned and appreciate the credit to make up for it but getting a dirty truck was a disappointment.
Ryan KDon’t say the truck is at a quarter full When really it’s on empty then tell us that you’ll reimburse us for gas and I put $40 in and yall only reimburse me 10 bucks. I called to get an extra day got a $50 charge just to have some random person Call me 5 minutes later from Clearfield asking if I would be done with the truck, somebody from Uhaul gave my number out. Not cool. This was way too expensive for two days. I’ll be using a different service next time or just move on my own. Thank you.
JESSICA HTruck share pick up was complicated and frustrating. And the dollies I reserved were not there. I had to go to another Uhaul location to rent them and paid extra. Extremely inconvenient.
Heidi WUnderstanding and thoughtful worker . Helped me get a storage unit for my things.
ASA LGreat customer service at this location!!
JOHN TThey charged me for the extra mileages even though I thought the pick up location already fixed the problem.
Faaasa GI dont remember the name of the lady at the desk but she was very helpful, thanks to her for a smooth check in.
Manikantan PThe agent we met was kind and thoughtful. She met us on time, in the morning after a snowstorm. She had the truck started and warming up when we arrived. They have a comfortable office in which to meet. The truck seemed well maintained. It had a full tank of gas. It actually got fairly good gas mileage. There were a few minor dirty things left in the truck from previous use like sun flower seeds on the floor under the driver seat, but overall it seemed clean.
Wallace LThey’re pretty persons The location is perfect and very clean
Gabriela QThank you,
Alisha STruck was ready and the customer service was awesome! U-Haul made my move to Idaho easier. Thank you.
leslie bI really liked this place. Not congested at all and I didn’t even know it was around. Very friendly and good to work with.
Luciano SThank you!
Kyle FI originally reserved a 20' truck and was contacted two days before my pickup date and was told they needed the 20' truck for someone else. I was offered a 17' truck instead. I thought it would be good enough so I agreed. The following day I was contacted again and was told they needed the 17' truck for another customer and offered me a 15' truck instead. I said absolutely not and was left with the 17' truck. I'm annoyed that my reservation isn't as good as someone else's reservation and I'm annoyed that I was offered a trucker smaller than the one I needed. Which by the way the 17' truck was not big enough for what I needed.
Crystal JYou were great! Thanks!
Elaine JThe self service website was a bit confusing which caused me to return my keys before i checked in with the equipment.
Leonardo SNothing to improve. The manager at the storage facility was super nice.
Travis OI love the storage facility, no problems there. The office manager even came in very early to help me pick up my truck. Too bad that was because Uhaul was zero help at all.
Melinda HStaff was amazing!
toby sthis location charged more than any other uhaul ive ever had, made me get a smaller truck than I wanted and charged a fortune in miles. said I could drop off in a closer location like I have always done with Uhaul but when I went to do it, they said it was an extra $190! and made me drive more miles and gas back to their location on a holiday!
AmandA MDidn't have the right truck, Not locations fault. Got a credit. Truck I did get was smaller and VERY dirty. Inside was gross. Photos in the "walk through" were not recent. Hard to specify what is damaged on the truck when there is no option.
LEIGHTON REverything was great awesome customer service fast and efficient enjoyed everything about the experience.
Hector HThe location of the drop box was a little difficult to find.
Brenda HFirst. I declined the insurance but they charged me anyway, i ordered an appliance dolly, which wasnt on the truck and i literally sat for 2 hours at a stand still until a random neighbor helped me with my couch, then, i never received my.$43 dollar refund, so, it still had charged $100 to my account. So. The truck worked fine, though the brakes were bad. But i still got moved. Just kinda bummed paying extra and not even getting what, i ordered in advance
Aaron M