Customer Reviews for Graphic Expressions Inc
(U-Haul Neighborhood Dealer)

51 reviews

3097 State Rte 59   Ravenna, OH 44266

(330) 577-5279

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(330) 577-5279

3097 State Rte 59
Ravenna, OH 44266

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Customer Service.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Super nice people. Easy process.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Tami S 
Rating:
5.0

I went online to reserve my truck , when i got there everything was ready .I signed contract papers , got the keys and inspected the truck and off I went . returning went as smoothly as picking it up...

Richard W 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
5.0

Everything was great! Would be more convenient if your office was open on Saturdays.

Kathleen B 
Rating:
3.0

Customer did not leave a comment.

patrick k 
Rating:
5.0

Customer did not leave a comment.

Darla P 
Rating:
3.0

Location and employees I don’t have any problem with. It’s the lack of maintenance on U-Haul trucks. I have rented uhaul trucks to people when I worked in the moving industry. I also have rented another popular companies moving trucks. I myself have personally rented each for my own moves. U-Haul is always so horrible compared to the other big companies. This time I had a cargo van and the dash alerted low tire pressure. I asked the lady inside., she said they should be fine. I filled 3 of 4 with air. Max psi is 80lbs. There were 34lbs in each!

Tracey M 
Rating:
5.0

in and out , good to work with and would again .

Richard W 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

Customer did not leave a comment.

ALFRED K 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Candice S 
Rating:
5.0

I like the people. My trailer had dents and like blue paint on the front. The lock to the door was rough and tires weren’t great

Felicia W 
Rating:
3.0

Customer did not leave a comment.

DAMON G 
Rating:
3.0

Customer did not leave a comment.

Shana I 
Rating:
1.0

The check in process took me over 45 mins because they needed multiple references to call. Just to rent a truck that was old as dirt and seemed like it was struggling to run. Then to be charged $1 a mile plus gas fill up is ridiculous. Will No rent uhaul again

Steve M 
Rating:
3.0

Truck was covered in dirt inside, mud everywhere. Got to destination opened back door. Here there were 5 big Amazon totes left from the previous renter. Had to take out because they were in the way of our move. $116 I was charged I would like to dispute the charge I shouldn’t have to pay full price for the mentioned items that happen during my rental. I already called Customer service yesterday. I was told to reach out today.

Shawn K 
Rating:
5.0

Customer did not leave a comment.

DAN H 
Rating:
5.0

It was the best experience I have ever had working with u-Haul

Zachary F 
Rating:
5.0

Not the location's issue, but my original rental location was moved at the last minute because the truck was unavailable. I was not notified until I arrived at the original location. When I arrived at the new location, I started the self checkout process. Just as I completed the process, another customer showed up and had been issued that same truck. It was very awkward.

Alan D 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Had a little trouble with drop off , but was able to talk with U-haul on the phone.

Gayeann B 
Rating:
5.0

This was my 1st visit to this location and I was very impressed by their level of professionalism and courtesy. I will definitely recommend this location to others. I look forward to renting from them again.

Larry B 
Rating:
3.0

First time using self-serve called the 1 800 number. Because I didn't know what I was doing. And they helped me all the way through very nice.

Jody F 
Rating:
5.0

Customer did not leave a comment.

PETER H 
Rating:
4.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
3.0

Not a lot of parking space and i could not get a hold of anyone when i dropped the vehicle off.

Malinda W 
Rating:
5.0

Customer did not leave a comment.

Everett S 
Rating:
4.0

The process was far too cumbersome and time consuming. I will not likely rent a truck in a similar situation, it is just too inconvenient. It may not be as difficult during the day, the self-service option expected too much of the customer

Eric K 
Rating:
2.0

There are only!! Vans and Trucks. No Box's! There is nothing!!!! . AS FAR AS IM CONSERNED FOR MY MOVE TO MY NEW HOME. !!! I AM GOING TO USE TWO MEN AND A TRUCK!!!. YOU HAVE MADE IT TO HARD TO GET A TRUCK ON THE WEEKEND.!!! AND WITH NO SUPPLIES AT YOU'RE STORE AT THE SITE.!!! I GUESS WALMART SHOULD BE YOU'RE JUST LOCATION OF YOU'RE LOCATION TO GET A TRUCK AND SUPPLIES!!!

Edward P 
Rating:
3.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J 
Rating:
3.0

On line check in was great. My return was not as smooth, system could not detect my location.

tony c 
Rating:
5.0

Customer did not leave a comment.

Linda N 
Rating:
4.0

Customer did not leave a comment.

Kim C 
Rating:
5.0

Customer did not leave a comment.

Alex F 
Rating:
5.0

Customer did not leave a comment.

Martin S 
Rating:
5.0

the staff did a great job. they booked my truck at the last minute. and really came through for me. their service helped me. when i really needed it. thank you to the staff. great job.

John P 
Rating:
4.0

Don’t make the pick up or drop off so difficult.

Tracey B 
Rating:
1.0

I didn’t even set this up

DAVID R 
Rating:
5.0

all around great ppl and great service

Heather V 
Rating:
5.0

Customer did not leave a comment.

martin S 
Rating:
4.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Best experience we've ever had renting a Uhaul! Staff was very professional, respectful and knowledgeable. Went above and beyond expectations. Was even given complimentary bottled water and bag with some pens and other things. No issues with rental equipment and they hooked our auto transport right up to uhaul with no issues. Will definitely use them again if another Uhaul is ever needed. Thanks for the amazing service!

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Tyler B 
Rating:
5.0

Linda who helped us both times was perfect. Her customer service is on point. Thanks Linda for helping us with all our changes on our reservation. My only complaint would be to U-Haul in general that when we were being reimbursed and given back our deposit we were not given cash back and that’s how we paid. Instead we had to wait to 10+ days to get a check in the mail. Other than that our experience was simple and and fast. Also every associate I spoke with on the phone when calling customer service was fantastic. They were helpful did not rush me and did a great job.

Dana S 
Rating:
1.0

Move or close location. Extremely tight location, no room to move here. Good luck trying to find a place to park. Could not pick a worse place for an U-Haul rental location if you tried. Almost impossible to make a left turn out of this location. Had to wait 20 minutes for a crew to show up to pick up van because the door is always locked and they need to have at least 2 people there for safety reasons. Seems to be run by 2 separate companies, not specifically a U-Haul run location. Never renting again from this location for sure…..and I will definitely spread the word. Avoid this location at all cost and save yourself any grief.

Kevin T 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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