Truck experienced mechanical issues after driving only 5 miles and had to be returned.
Thomas S
Graphic Expressions Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ravenna, OH 44266
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Customer Reviews
- 4.5 Average Customer Rating
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Gas was below 1/8 tank-barely enough to make it to a gas station. Truck looked like someone dumped a bag of crumbs in the cup holders and surrounding area-I couldn't even put my phone there to use the gps!!!
PAMELA SLinda, the U-Haul franchise owner in Ravenna, told me she would be in the office until 4:30 and if I returned the trailer I was renting after that time I would need someone with me who could unhitch the trailer. I told her I'd be back about 3:30. At 3:10 PM I was back at the office but everyone was locked. I called the number posted on the door (there were instructions to call that number if the doorbell went unanswered) several times but got no answer. I called a U-HAUL main office and was told that if I returned the trailer to a different store in Kent that I would be charged $1,000 for a wrong destination return. I was in the parking lot looking very hard for a solution with the U-Haul agent and was finally given permission to return the trailer to Kent without penalty. Based on her instructions to me I believe Linda should have called me to tell me she was leaving early. It took me over an hour to resolve my problem and I would like a refund for the rental, please. I will add that Linda did give me an adapter to use since the plug on my vehicle didn't match the female part of the trailer plug on my vehicle. I appreciated that.
LINDA MEverything was great.
Patricia KDon’t charge extra day for less than 30 mins late and then not telling the customer that he paid for a extra day but can’t take the truck even though they just paid for a extra day because they allready turned the rental in so to me that is bad business and stealing . I called customer service after getting no where with the staff that was at the drop off location. And they said 48 hours to 72 hours to respond to my complaint. That’s ridiculous besides they never called me back .. then I fill out concern on app it wouldn’t let me even finish what I was writing only limited space for your concerns . I would not rent from U-Haul again and tell everyone else be aware of there bill because they steal !!!!
TERRY P