Customer Reviews for Graphic Expressions Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Simple, friendly & professional. Couldn't be any better. My third rental in 4 weeks, never a hassle.

Rating:

5.0

Without a glitch. Truck was there, ready, early. Staff were greattttt !!!

Rating:

1.0

When I arrived the passenger side window was slightly down and there was muddy foot prints on the floor. Already late in my own for where I was picking up a pallet of items from an Amazon return warehouse said screw it I didn’t have time and wasn’t gonna make a fuss about something like that are u n an already my overcast day, I paid for 25 miles , which ended up 28 miles by the time it was done and had it back with in 15. In of allotted time of 3 hours. I put 7 dollars in the tank which should have been ell enough to cover it by my calculations , it hasn’t moved anyways and didn’t register I had put anything in it anyways either , I returned iexactly as I left it spot and all…. The next morning I i awoke to see they charged me 100 bucks which tapped me out completely for the next 5 days being without a job and living on unemployment. So I appreciate it U-Haul i won’t use ur service or recommend it again I for several years rented uhauls sat my fathers used ice station when I was younger and can’t imagine doing my.customerslike that but it fine, fool me once right?

Rating:

1.0

I want a refund for the hour of time I had to spend checking my vehicle in on line due to them being closed on the weekend and not being able to just call and check it in. . .my time cost $43.00 per hour at time and a half it is $64.50 due to being on a Saturday. . . There is no reason a billion dollar company should charge for after hours check in. It's disgusting

Rating:

3.0

I got a extra charge for gas when I had filled to where it was when I received truck. Didn't even try to get money back. Was hard enough to book the uhaul let alone get money back. Will be using a different moving truck next time

Rating:

3.0

Truck experienced mechanical issues after driving only 5 miles and had to be returned.

Rating:

1.0

Gas was below 1/8 tank-barely enough to make it to a gas station. Truck looked like someone dumped a bag of crumbs in the cup holders and surrounding area-I couldn't even put my phone there to use the gps!!!

Rating:

3.0

Linda, the U-Haul franchise owner in Ravenna, told me she would be in the office until 4:30 and if I returned the trailer I was renting after that time I would need someone with me who could unhitch the trailer. I told her I'd be back about 3:30. At 3:10 PM I was back at the office but everyone was locked. I called the number posted on the door (there were instructions to call that number if the doorbell went unanswered) several times but got no answer. I called a U-HAUL main office and was told that if I returned the trailer to a different store in Kent that I would be charged $1,000 for a wrong destination return. I was in the parking lot looking very hard for a solution with the U-Haul agent and was finally given permission to return the trailer to Kent without penalty. Based on her instructions to me I believe Linda should have called me to tell me she was leaving early. It took me over an hour to resolve my problem and I would like a refund for the rental, please. I will add that Linda did give me an adapter to use since the plug on my vehicle didn't match the female part of the trailer plug on my vehicle. I appreciated that.

Rating:

5.0

Everything was great.

Rating:

1.0

Don’t charge extra day for less than 30 mins late and then not telling the customer that he paid for a extra day but can’t take the truck even though they just paid for a extra day because they allready turned the rental in so to me that is bad business and stealing . I called customer service after getting no where with the staff that was at the drop off location. And they said 48 hours to 72 hours to respond to my complaint. That’s ridiculous besides they never called me back .. then I fill out concern on app it wouldn’t let me even finish what I was writing only limited space for your concerns . I would not rent from U-Haul again and tell everyone else be aware of there bill because they steal !!!!

Rating:

3.0

Dropped off no personal ihteraction

Rating:

4.0

The staff was super helpful d friendly. Easy In/Out. Would rent from this location again.

Rating:

1.0

I used the virtual pick up and drop off, so this review has NOTHING to do with actual location where I picked up the truck. I consider myself a pretty decent user of technology and frankly this was the most frustrating and difficult process to work through. Total time spent trying to pick up the vehicle was almost 2 hrs (yes, that's correct). After trying to the tutorials, on-line chats, website, Uhaul App, multiple calls trying to get someone on the line, finally was able to connect to customer service after about a 30 min wait and another 30 minutes on the phone getting this all worked out. I did return the vehicle that same day and was not able to use the virtual return and was not going to wait on hold with another call - I did get confirmation the next day via email the vehicle was returned. As far as the truck, it wasn't in bad shape, but definitely needs new brakes and some suspension work (front end was really lose). I would recommend trying to revamp the entire virtual experience, somehow there needs to be a better way to deal with any technical issues in a timely manner - so unfortunately, I can't recommend using this virtual pick/up and drop off.

Rating:

5.0

Super Quick drop off the young lady was very friendly and efficient.

Rating:

5.0

Excellent Customer Service.

Rating:

5.0

Super nice people. Easy process.

Rating:

5.0

I went online to reserve my truck , when i got there everything was ready .I signed contract papers , got the keys and inspected the truck and off I went . returning went as smoothly as picking it up...

Rating:

5.0

Everything was great! Would be more convenient if your office was open on Saturdays.

Rating:

3.0

Location and employees I don’t have any problem with. It’s the lack of maintenance on U-Haul trucks. I have rented uhaul trucks to people when I worked in the moving industry. I also have rented another popular companies moving trucks. I myself have personally rented each for my own moves. U-Haul is always so horrible compared to the other big companies. This time I had a cargo van and the dash alerted low tire pressure. I asked the lady inside., she said they should be fine. I filled 3 of 4 with air. Max psi is 80lbs. There were 34lbs in each!

Rating:

5.0

in and out , good to work with and would again .

Rating:

5.0

I like the people. My trailer had dents and like blue paint on the front. The lock to the door was rough and tires weren’t great

Rating:

1.0

The check in process took me over 45 mins because they needed multiple references to call. Just to rent a truck that was old as dirt and seemed like it was struggling to run. Then to be charged $1 a mile plus gas fill up is ridiculous. Will No rent uhaul again

Rating:

3.0

Truck was covered in dirt inside, mud everywhere. Got to destination opened back door. Here there were 5 big Amazon totes left from the previous renter. Had to take out because they were in the way of our move. $116 I was charged I would like to dispute the charge I shouldn’t have to pay full price for the mentioned items that happen during my rental. I already called Customer service yesterday. I was told to reach out today.

Rating:

5.0

It was the best experience I have ever had working with u-Haul

Rating:

5.0

Not the location's issue, but my original rental location was moved at the last minute because the truck was unavailable. I was not notified until I arrived at the original location. When I arrived at the new location, I started the self checkout process. Just as I completed the process, another customer showed up and had been issued that same truck. It was very awkward.

Rating:

5.0

Had a little trouble with drop off , but was able to talk with U-haul on the phone.

Rating:

5.0

This was my 1st visit to this location and I was very impressed by their level of professionalism and courtesy. I will definitely recommend this location to others. I look forward to renting from them again.

Rating:

3.0

First time using self-serve called the 1 800 number. Because I didn't know what I was doing. And they helped me all the way through very nice.

Rating:

3.0

Not a lot of parking space and i could not get a hold of anyone when i dropped the vehicle off.

Rating:

4.0

The process was far too cumbersome and time consuming. I will not likely rent a truck in a similar situation, it is just too inconvenient. It may not be as difficult during the day, the self-service option expected too much of the customer

Rating:

2.0

There are only!! Vans and Trucks. No Box's! There is nothing!!!! . AS FAR AS IM CONSERNED FOR MY MOVE TO MY NEW HOME. !!! I AM GOING TO USE TWO MEN AND A TRUCK!!!. YOU HAVE MADE IT TO HARD TO GET A TRUCK ON THE WEEKEND.!!! AND WITH NO SUPPLIES AT YOU'RE STORE AT THE SITE.!!! I GUESS WALMART SHOULD BE YOU'RE JUST LOCATION OF YOU'RE LOCATION TO GET A TRUCK AND SUPPLIES!!!

Rating:

3.0

On line check in was great. My return was not as smooth, system could not detect my location.

Rating:

5.0

the staff did a great job. they booked my truck at the last minute. and really came through for me. their service helped me. when i really needed it. thank you to the staff. great job.

Rating:

4.0

Don’t make the pick up or drop off so difficult.

Rating:

1.0

I didn’t even set this up

Rating:

5.0

all around great ppl and great service

Rating:

5.0

Best experience we've ever had renting a Uhaul! Staff was very professional, respectful and knowledgeable. Went above and beyond expectations. Was even given complimentary bottled water and bag with some pens and other things. No issues with rental equipment and they hooked our auto transport right up to uhaul with no issues. Will definitely use them again if another Uhaul is ever needed. Thanks for the amazing service!

Rating:

5.0

Linda who helped us both times was perfect. Her customer service is on point. Thanks Linda for helping us with all our changes on our reservation. My only complaint would be to U-Haul in general that when we were being reimbursed and given back our deposit we were not given cash back and that’s how we paid. Instead we had to wait to 10+ days to get a check in the mail. Other than that our experience was simple and and fast. Also every associate I spoke with on the phone when calling customer service was fantastic. They were helpful did not rush me and did a great job.