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LARRY C
Customer Reviews for Grays Boat Camper Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours when no personnel available
STEPHEN OHelped unhook the trailer and got it dropped off quick
MICHAEL FQuick and easy.
Terry EThe questions that are asked should also include a “N/A” selection. People were not unhelpful or unfriendly. They just weren’t present. Not clear where the office was and didn’t see anybody. However, the drop off section was clearly marked.
JAY LDo what you say when the reservation is made
JAMES NGreat and professional
Byron DRick was awesome to work with!
greg kTrailer had clearance light on the rear go out during the trip. Other than that no issues. Customer service representative at this sight was very responsive and helpful!
Dustin PKeep it just the way it is, it works.
David GThey came in on a Sunday to help me.
KENNETH WGreat communication, friendly staff making for an easy and smooth transaction. If ever needed I would use again.
ALAN RWhen I first reserved my equipment they didn't have the truck size and car tow dolly I needed. I called and spoke with a gentleman and i explained my situation and he checked his incoming equipment and let me know he would have what I needed on Friday (which pushed my move day back by 1day) which was fine. Gentleman was very nice and reserved my equipment as soon as it arrived at his location. When I went to pick up my rental equipment it was all set up and ready to go. The gentleman was very friendly and explained everything and did a complete review with me over car dolly and instrument panel. Very nice experience working with this uhaul location.
Diana DWe recently sold my mothers house and Gray’s Boat and Camper went above and beyond assisting me get a trailer to take belongings that I wanted to take home to Florida. Follow through on the entire process was exceptional !!
EUGENE EGreat experience!
David GNo one present to return vehicle. Unconventional location confusing to customers. No box buy back . Nice guy in the phone but the operation can be tuned up for this capable independent operator if UHaul would support him better and web site would encourage customers to call him as to the return desired . Solid guy but he needs better UHaul support with better signage , etc
RANDALL KI have rented from Rick 3 or 4 times now. Always super accommodating and easy to deal with. Will definitely go back the next time I need a rental.
Bob KGuy was great to talk to
Nelson SAwesome customer service. I'll use this same location again. Definitely a pleasure.
Lorraine BNothing. The Carlyle location has the most helpful person there. He really goes over everything with you, inside out, makes himself available for any questions or concerns… really, the best for customer service. My brother and I were really stressed out and the last thing you need when moving is any thing else difficult. Thanks, Gray’s!
JOHN SThis transaction went well. However, I reserved the trailer at a location across the street from my house and found out the DAY BEFORE that I would have to travel 16 miles one way to actually get the trailer. Please don't allow customers to reserve at locations that don't actually have the equipment. That reeks of bait and switch. Also, the woman I spoke to on Saturday was rude. She needs a course in customer service. Because I now understand that pick up locations are not guaranteed, I'll have to consider my options when I need a rental again. It is important to me to plan ahead so changing the plans the day before is not satisfactory to me. I rated this transaction well because the gentleman at the location we picked up from was very kind but that was not my choice to go there.
Nancy NVery friendly and easy to work with. Smooth transaction all the way around.
Brian SVery organized
Mark MAwesome! So helpful
CHAD HGet trucks with cruise control and power door locks, it would make interstate driving much more comfortable, and door locks would be more convenient.
Kirk WThank you for the great communication. This location provided easy pick up and drop off.
Matt MRick was easy to work with. Truck was clean
CHRIS SGreat place,friendly owner.5 star uhaul !!
YEGENIY VIncredibly helpful with getting the pick-up arranged before opening hours.
Joshua GBack up camera would be perfect
SKYLAR SGreat follow-up on Grays Boat Camper Storage!
Jeffery SCharge way less for your vehicles. I literally had one of the 10 foot trucks for three hours, drove it just under 100 miles and was charged 124 dollars. Quite a ridiculous price! I won't be using Uhaul again. The only reason I agreed to it, was out of an emergency necessity. Never again!
Steven DThank you so much for all the help! They went above in customer service when we were in need!
marcy rThe gentleman is very accommodating and wonderful to work with. I will use this facility again for any moving needs 😊
Wendy DThe operator that called me in regards to my drop off was abrasive and rude.
Jeff CHe was very friendly and welcoming to my new location. Overall, it was an excellent experience moving cross-country with Uhaul.
KATE SRick was very courteous and helpful, he even offered to swap out the truck we originally rented. When we came back to pick up our car we had to leave at his location several hours after picking up the truck he offered to swap that truck out with a newer truck that had just come in that had cruise control. Unfortunately, we had already started loading the original truck. I wish we had been able to take him up on that offer because the original truck's AC stopped working 100 miles into a 1250 mile journey making for a very uncomfortable move.
Gary HEverything went smooth from pick up to return
JERRY FGray's - Rick went out of his way to help us rent a Uhaual to move our mom from Illinois to Nebraska. He was super helpful, knowledgeable, friendly, responsive to phone calls. Great experience. Great Service!!
Carolyn SCertainly service-oriented, which is quite rare to find nowadays. Can't think of any improvements that are necessary.
Robert DThe man who works there goes above and beyond to provide excellent customer service. I highly recommend this location.
Lance SPicking up the U-Haul went very smooth truck was ready to go everything was explained completely. I would recommend this to everyone.
Diane NRick is such a nice guy! Excellent Service! Couldn’t ask for a better Uhaul dealer. I look forward to doing business with Rick again😁.
Cheryl GGreat customer service. Very helpful and quick response with any questions.
Matt MThe gentleman that assisted me was very accommodating. He waited for us to go buy a hitch when we could find ours & our plan was to just buy one at uhaul. Not realizing they didn't sell them there. It made renting the trailer to get my broke down car off the side of the road less stressful. He was also very patient the next morning when I ran over getting home from work (3rd shift) when returning the trailer. Amazing customer service. Will deffinatly be back here when I need to use uhaul again.
Mary GAll good, thank God.
Juan TRichard went above and beyond to accommodate our travel schedule!
Rodney MEverything was handled over the phone, which I have no issues with. Professional over phone, quick and easy, would recommend this location to anyone in the area.
TIM wMgr at grays storage vary helpful. Will return soon.
Jimmie GLocation was very helpful. They were surprised about the check engine light, (lack of communication on uhaul). Very helpful. (Actually left a personal belonging in cab and was able to retrieve without issue)
Herbert BEverything was perfect!! Thank you.
eric wNo improvements needed , great U-Haul vendor, they go above and beyond , thank you to the Gray’s
Tenaya SGrays were awesome. I have rented trailers multiple times and never disappointed.
CURT BCould not do online return thing
Tom BNothing everything was perfect. The u-haul employee was very respectful and helpful
Logan WOwner, very good to work with. Would highly recommend.
Marcus G