Customer Reviews for Grays Boat Camper Storage
(U-Haul Neighborhood Dealer)

226 reviews

14723 IL 127   Carlyle, IL 62231

(618) 594-2880

Office Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(618) 594-2880

14723 IL 127
Carlyle, IL 62231

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brandon K 
Rating:
5.0

Great and professional

Byron D 
Rating:
5.0

Rick was awesome to work with!

greg k 
Rating:
3.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
5.0

Trailer had clearance light on the rear go out during the trip. Other than that no issues. Customer service representative at this sight was very responsive and helpful!

Dustin P 
Rating:
4.0

Customer did not leave a comment.

KAREN E 
Rating:
5.0

Keep it just the way it is, it works.

David G 
Rating:
5.0

Customer did not leave a comment.

BARBARA B 
Rating:
5.0

They came in on a Sunday to help me.

KENNETH W 
Rating:
5.0

Great communication, friendly staff making for an easy and smooth transaction. If ever needed I would use again.

ALAN R 
Rating:
4.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Ethan H 
Rating:
5.0

Customer did not leave a comment.

JESSICA R 
Rating:
5.0

Customer did not leave a comment.

NED S 
Rating:
5.0

Customer did not leave a comment.

Kirk M 
Rating:
5.0

When I first reserved my equipment they didn't have the truck size and car tow dolly I needed. I called and spoke with a gentleman and i explained my situation and he checked his incoming equipment and let me know he would have what I needed on Friday (which pushed my move day back by 1day) which was fine. Gentleman was very nice and reserved my equipment as soon as it arrived at his location. When I went to pick up my rental equipment it was all set up and ready to go. The gentleman was very friendly and explained everything and did a complete review with me over car dolly and instrument panel. Very nice experience working with this uhaul location.

Diana D 
Rating:
5.0

We recently sold my mothers house and Gray’s Boat and Camper went above and beyond assisting me get a trailer to take belongings that I wanted to take home to Florida. Follow through on the entire process was exceptional !!

EUGENE E 
Rating:
5.0

Customer did not leave a comment.

Gary V 
Rating:
5.0

Great experience!

David G 
Rating:
2.0

No one present to return vehicle. Unconventional location confusing to customers. No box buy back . Nice guy in the phone but the operation can be tuned up for this capable independent operator if UHaul would support him better and web site would encourage customers to call him as to the return desired . Solid guy but he needs better UHaul support with better signage , etc

RANDALL K 
Rating:
5.0

I have rented from Rick 3 or 4 times now. Always super accommodating and easy to deal with. Will definitely go back the next time I need a rental.

Bob K 
Rating:
5.0

Guy was great to talk to

Nelson S 
Rating:
5.0

Awesome customer service. I'll use this same location again. Definitely a pleasure.

Lorraine B 
Rating:
5.0

Nothing. The Carlyle location has the most helpful person there. He really goes over everything with you, inside out, makes himself available for any questions or concerns… really, the best for customer service. My brother and I were really stressed out and the last thing you need when moving is any thing else difficult. Thanks, Gray’s!

JOHN S 
Rating:
4.0

This transaction went well. However, I reserved the trailer at a location across the street from my house and found out the DAY BEFORE that I would have to travel 16 miles one way to actually get the trailer. Please don't allow customers to reserve at locations that don't actually have the equipment. That reeks of bait and switch. Also, the woman I spoke to on Saturday was rude. She needs a course in customer service. Because I now understand that pick up locations are not guaranteed, I'll have to consider my options when I need a rental again. It is important to me to plan ahead so changing the plans the day before is not satisfactory to me. I rated this transaction well because the gentleman at the location we picked up from was very kind but that was not my choice to go there.

Nancy N 
Rating:
5.0

Customer did not leave a comment.

LARRY S 
Rating:
5.0

Customer did not leave a comment.

Sherri A 
Rating:
5.0

Very friendly and easy to work with. Smooth transaction all the way around.

Brian S 
Rating:
4.0

Very organized

Mark M 
Rating:
5.0

Customer did not leave a comment.

Victor P 
Rating:
5.0

Awesome! So helpful

CHAD H 
Rating:
5.0

Get trucks with cruise control and power door locks, it would make interstate driving much more comfortable, and door locks would be more convenient.

Kirk W 
Rating:
5.0

Thank you for the great communication. This location provided easy pick up and drop off.

Matt M 
Rating:
5.0

Rick was easy to work with. Truck was clean

CHRIS S 
Rating:
5.0

Great place,friendly owner.5 star uhaul !!

YEGENIY V 
Rating:
5.0

Incredibly helpful with getting the pick-up arranged before opening hours.

Joshua G 
Rating:
5.0

Back up camera would be perfect

SKYLAR S 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

Dustin W 
Rating:
5.0

Great follow-up on Grays Boat Camper Storage!

Jeffery S 
Rating:
5.0

Charge way less for your vehicles. I literally had one of the 10 foot trucks for three hours, drove it just under 100 miles and was charged 124 dollars. Quite a ridiculous price! I won't be using Uhaul again. The only reason I agreed to it, was out of an emergency necessity. Never again!

Steven D 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Thank you so much for all the help! They went above in customer service when we were in need!

marcy r 
Rating:
4.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Wendy D 
Rating:
5.0

The gentleman is very accommodating and wonderful to work with. I will use this facility again for any moving needs 😊

Wendy D 
Rating:
4.0

Customer did not leave a comment.

Ashley M 
Rating:
5.0

The operator that called me in regards to my drop off was abrasive and rude.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

He was very friendly and welcoming to my new location. Overall, it was an excellent experience moving cross-country with Uhaul.

KATE S 
Rating:
4.0

Customer did not leave a comment.

SHERRY D 
Rating:
5.0

Rick was very courteous and helpful, he even offered to swap out the truck we originally rented. When we came back to pick up our car we had to leave at his location several hours after picking up the truck he offered to swap that truck out with a newer truck that had just come in that had cruise control. Unfortunately, we had already started loading the original truck. I wish we had been able to take him up on that offer because the original truck's AC stopped working 100 miles into a 1250 mile journey making for a very uncomfortable move.

Gary H 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Everything went smooth from pick up to return

JERRY F 
Rating:
5.0

Gray's - Rick went out of his way to help us rent a Uhaual to move our mom from Illinois to Nebraska. He was super helpful, knowledgeable, friendly, responsive to phone calls. Great experience. Great Service!!

Carolyn S 
Rating:
5.0

Certainly service-oriented, which is quite rare to find nowadays. Can't think of any improvements that are necessary.

Robert D 
Rating:
4.0

The man who works there goes above and beyond to provide excellent customer service. I highly recommend this location.

Lance S 
Rating:
3.0

Customer did not leave a comment.

Shelby A 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

LEON H 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Picking up the U-Haul went very smooth truck was ready to go everything was explained completely. I would recommend this to everyone.

Diane N 
Rating:
5.0

Customer did not leave a comment.

virgina t 
Rating:
5.0

Rick is such a nice guy! Excellent Service! Couldn’t ask for a better Uhaul dealer. I look forward to doing business with Rick again😁.

Cheryl G 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
5.0

Customer did not leave a comment.

LYLE M 
Rating:
5.0

Great customer service. Very helpful and quick response with any questions.

Matt M 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

The gentleman that assisted me was very accommodating. He waited for us to go buy a hitch when we could find ours & our plan was to just buy one at uhaul. Not realizing they didn't sell them there. It made renting the trailer to get my broke down car off the side of the road less stressful. He was also very patient the next morning when I ran over getting home from work (3rd shift) when returning the trailer. Amazing customer service. Will deffinatly be back here when I need to use uhaul again.

Mary G 
Rating:
5.0

All good, thank God.

Juan T 
Rating:
5.0

Richard went above and beyond to accommodate our travel schedule!

Rodney M 
Rating:
5.0

Customer did not leave a comment.

Kimberly H 
Rating:
5.0

Everything was handled over the phone, which I have no issues with. Professional over phone, quick and easy, would recommend this location to anyone in the area.

TIM w 
Rating:
5.0

Mgr at grays storage vary helpful. Will return soon.

Jimmie G 
Rating:
5.0

Location was very helpful. They were surprised about the check engine light, (lack of communication on uhaul). Very helpful. (Actually left a personal belonging in cab and was able to retrieve without issue)

Herbert B 
Rating:
5.0

Everything was perfect!! Thank you.

eric w 
Rating:
4.0

Customer did not leave a comment.

Amanda C 
Rating:
5.0

Customer did not leave a comment.

Patricia P 
Rating:
5.0

Customer did not leave a comment.

Reggie B 
Rating:
5.0

Customer did not leave a comment.

Suzan M 
Rating:
5.0

No improvements needed , great U-Haul vendor, they go above and beyond , thank you to the Gray’s

Tenaya S 
Rating:
5.0

Grays were awesome. I have rented trailers multiple times and never disappointed.

CURT B 
Rating:
4.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
3.0

Could not do online return thing

Tom B 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A 
Rating:
4.0

Customer did not leave a comment.

NATASHA R 
Rating:
5.0

Nothing everything was perfect. The u-haul employee was very respectful and helpful

Logan W 
Rating:
5.0

Customer did not leave a comment.

Darlene G 
Rating:
5.0

Owner, very good to work with. Would highly recommend.

Marcus G 
Rating:
5.0

Customer did not leave a comment.

Vernon G 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

I had a perfect experience. I can give no feedback on improvements.

Stanley M 
Rating:
5.0

Customer did not leave a comment.

NANCY C 
Rating:
5.0

Not a thing!! Keep up the great work!!

Patricia D 
Rating:
5.0

Customer did not leave a comment.

Paskiewicz L 
Rating:
5.0

It was excellent and professional service. I was in and out. The gentleman made sure the trailer was secure and ready to tow. Outstanding!

Charles C 
No reviews have been submitted for this location.
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