Customer Reviews for Grays Rentals
(U-Haul Neighborhood Dealer)

145 reviews

1404 S Shelby St   Louisville, KY 40217

(502) 822-2915

Location Hours

  • Mon-Thur: 10 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 822-2915

1404 S Shelby St
Louisville, KY 40217

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Misty L. 
Rating:
5.0

Excellent service

William D. 
Rating:
2.0

They are open only a very limited hours. Tried calling them multiple times throughout their hours of operation without being able to reach them. Each time got to voice-mail but their caller system doesn't allow you to leave a voice-mail. Ended up leaving the trailer in their yard and got an email recipt showing that it was received.

Charles R. 
Rating:
3.0

No

Nicole M. 
Rating:
5.0

Service was excellent.

Chuck S. 
Rating:
5.0

I was late picking up the truck and young man where nice and let me take the truck.

Shelly P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

Fast friendly service.

LaRonda D. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
5.0

professional, friendly service.

Thomas R. 
Rating:
5.0

Experience was quick and easy! Staff is very professional and pleasant

Sierrs P. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Seth E. 
Rating:
1.0

I booked it close to the house. My reservations changed. And they didn't even notify me to let me know that the location changed. It was the second of the month. And they told me I had 15 minutes to get to the next place which was 20 minutes away. I booked it five minutes down the street. Over two weeks ago I don't know why it wasn't at that location and no one notified me. So yes I had a very bad experience.

Penny Y. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

I don't know because everything was perfect! Customer service was excellent!

Kimberly H. 
Rating:
5.0

I didn't put gas back in it. I was too pooped to pump. They saved me!!! I love Gray's and won't go anywhere else. Nicest, caring people:)

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

Zena S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

All was pretty good 😊

Nelson L. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Selina T. 
Rating:
2.0

You gave me the wring truck. It caused me hardship becausecI was on a time lime for an event so we were late. Uou never offered to discount me dud to that major set back. THEN you charged me twice si my check bounced for anothef bill I psid. I am very angry.

CHRISTOPHER R. 
Rating:
2.0

The people were great but they did not have an appliance dolly. No notification. They charge you $200 over what your bill is and it takes a few days to come off. In the meantime I had a negative in my account. I have used many uhauls and this was never done. Truck not in good shape. I won't rent there again.

KATHI M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

The truck wouldn't drive over 55mph on our trip and didn't want to shift. It took us 7 hours to drive a 4 1/2 - 5 hour trip. When returning the truck it wouldn't shift and not go over 30mph. Very unsatisfied.

CYNTHIA K. 
Rating:
1.0

Better customer service. Have someone who walks around the truck with you instead of just showing back of truck. Have a proper phone to run a business

JERROD H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LOUISE O. 
Rating:
5.0

Veru nice people in the office

YASSINE E. 
Rating:
5.0

No person on site checked in via web.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA H. 
Rating:
5.0

Customer did not leave a comment.

LESHONDA A. 
Rating:
5.0

Give them the same level of service that you guys gave me.

COLLEEN P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Grays Rentals saved my experience! I reserved a 10ft truck at another location with guaranteed availability. Went there 2 times to be told the previous person didn't bring it back. The lady said she would call the next day and never followed up. Thankfully I called CS that night because the next morning I got a call, text, and an email confirming my new reservation. The young man at Grays was knowledgeable and efficient and got me in and out! 5 stars!

Bethani B. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

This location was fine. But holy crap was this the single most frustrating rental experience of my life. I got sent to a different location than what I chose originally, which ok whatever, then was unable to check in, waited over an HOUR on hold for someone to tell me that I couldn't have the truck sitting right in front of me because the last dude didn't check it in properly and there was literally nothing anybody on any end could do. Not the property owner, not uhaul, not the local distributor, literally nobody. So over an hour gone before they sent me to Gray. Gray was cool, easy to pick up. Pain of a location for those not used to Louisville driving but other than that it's good

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Amazing customer service. So polite and helpful. Thank you!

BRIDGET M. 
Rating:
5.0

Very thoughtful and enjoyable staff. They kept me in the loop regarding the status of my truck, answered all my questions and just had an overall great attitude. I'll be renting from this location again if possible.

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JANICE R. 
Rating:
5.0

Very accommodating and kept in touch!

GLEN G. 
Rating:
5.0

Close down the Broadway location and send everyone here to the Shelby st location. They are awesome and so so nice!

BREANNA F. 
Rating:
5.0

N/A

ELMER A. 
Rating:
5.0

Customer did not leave a comment.

Aisjah L. 
Rating:
5.0

Amazing experience, best uhaul experience ever and I've had a ton.

Lynn G. 
Rating:
4.0

Customer did not leave a comment.

DEANNA S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

my truck did not come with the equipment I rented. I called to no avail and was compelled to pay for additional equipment at another location bc I needed it for my move. zero customer service.

Burk H. 
Rating:
5.0

Excellent customer service when we went to pick up truck. Everything was thoroughly explained. Truck was very clean and in good shape. Thank you!

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Tenisha M. 
Rating:
3.0

Customer did not leave a comment.

MARCELLE B. 
Rating:
5.0

I reserved a pickup truck to move a couch, but this location had none available. However, they were more than willing to allow me to take another vehicle so I could get the job done.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE G. 
Rating:
5.0

Clerk was very nice.

BETHANY C. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
3.0

The U-Haul that was assigned had been pulled due to a missing mirror and we were not informed ahead of time. Luckily, we were able to use it and the people there were very helpful in figuring it out.

Allison S. 
Rating:
5.0

N/A

Caree M. 
Rating:
4.0

You all were friendly! Even had good costumer service when I was having problems with my reservation. I picked this location because I read the reviews and you all had the best. You did not disappoint. Keep growing and keep up the good work.

Rodricka O. 
Rating:
5.0

Excellent, the best.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

Ross B. 
Rating:
5.0

My original time and pick up location was changed by uhaul at the last minute. This caused inconvenience to my move plans. The location was much further and the pick-up time later than originally selected.

MIGUEL M. 
Rating:
3.0

I did not speak to anyone here, it was after hours. I did receive verification of check-in though via email.

Robin A. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Great experience. Truck was very clean and maintained greatly. We will definitely recommend this location to family and friends in the future. 👍

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

AMOY G. 
Rating:
5.0

We were running late for our reservation. They were friendly and accommodated us. Van was ready to go when we arrived, drop off was super quick. We were told we would be emailed a receipt after the van was checked in if we didn't want to wait. We rolled out and had our receipt in two minutes. We highly recommend them!

Margaret W. 
Rating:
4.0

Very helpful staff! Would definitely use again.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Ahmad N. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

The best service and fast in and out.

WAYNE R. 
Rating:
4.0

This location only had one unit on handle and could have used an extra unit There was someone wanting to use it as soon as i dropped it off Just my opinion

Alfred R. 
Rating:
5.0

Customer did not leave a comment.

Ethan Taylor E. 
Rating:
5.0

Very helpful, courteous, and friendly

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Gray's rental is the best place in Louisville to rent! They were so friendly, accommodating and the 9' van was spotless.

JOHN B. 
Rating:
5.0

Ellen was great with speedy service. I look forward to renting again.

Tymika P. 
Rating:
5.0

Best uhaul experience I have ever had. Excellent customer service experience, I would definitely recommend!

AUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

MILISSA Y. 
Rating:
3.0

Customer did not leave a comment.

AUGUSTUS REX C. 
Rating:
5.0

They were super kind and helpful! Highly recommend

Cortnee G. 
Rating:
5.0

App for 24/7 truck pickup just threw an error once we were there and tried to use it, but the staff at the store were really friendly and helpful. Would use again.

Sonya P. 
Rating:
5.0

Customer did not leave a comment.

tonia A. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Probably the friendliest U-Haul experience I've ever had in my life! Billy bent over backward to get me what I needed.

David B. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Very friendly!

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

PAULA P. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
No reviews have been submitted for this location.

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