When I drove the truck I took a pic of where the gas was and she did tell me I had to have it back at 1/4 a tank but it wasn't even there when I got in it I showed the employer on shift the picture and they still ended up taking money from my card for gas when that shouldn't be I understand I signed a contract but if that contract is the same for everyone then the truck should have been at the correct gas line from the start because I put it back where the previous driver had it at and they do that not right at all but other than that it was a okay experience as my first uhaul experienceCharity G.
Customer Reviews for Green Apple Deli and Grill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck wasnt clean but not trashy ladies very niceGwendolyn B.
I had a reservation locally (within 2 mi). However, I was later told that there were no trucks available and my pick up location was switched to this location (22 miles away). On my way to pick up the truck I passed 4 u-haul locations which had the same truck on the property. These same truck were still on the property when I passed them again to go back the location (22 miles) to drop of the vehicle. I do not appreciate that my reservation after being made was transferred. This switching of locations added an extra 2.5 hours to my project. Please increase your base rate for the vehicles and don't try to make it up in mileage charges.TIMOTHY K.
Have more than one person working, check in was already performed online, and still had to do it once arrived. Understaffed was the biggest issueBaltazar S.
Customer did not leave a comment.Nydia S.
Very dirty truck. Cracked windshield and hole in the roof with a puddle of water in the back.John T.
the staff were polite, friendly, helpful and well prepared. My reserved truck was clean, full of gas and ready to go.Sherice C.
Customer did not leave a comment.Savanna B.
Customer did not leave a comment.Diamons D.
busy little place, the nice woman behind the counter was Very busy. Asked me to give her the equipment number and drop the trailer and i was done. If i need to rent local i will most certainly go thereterri F.
Customer did not leave a comment.Debbie P.
Great location and friendly staffNIXON T.
Customer did not leave a comment.KENNETH L.
Customer did not leave a comment.Jeff L.
Horrible experience, had to hook up my trailer on my own. Customer service was badDaishae C.
The computerized checkout system was slow and cumbersomeRobert B.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.JOSHUA B.
That depends on UHAUL location. The person working at the Raeford location was not capable of hooking the car hauler up. That was a none issue because hooking up was something I could do myself. That might not be the case for other customers.Dennis C.
Customer did not leave a comment.CECIL J.
Customer did not leave a comment.Charles B.
Smooth Transaction....Friendly and courteous service. I see nothing that needs improving on! :)Tony T.
Jana was very professional courteous.Benny C.
Great experience but costly . didn't know from ads mileage cost per mile.Wayne R.
Customer did not leave a comment.Joseph E.
Customer did not leave a comment.justiin S.
Desicaded clerk for equipment rentalDIEGO C.
Customer did not leave a comment.James F.
Customer did not leave a comment.Sara B.
Customer did not leave a comment.Alwxandria F.
Only one customer service rep at this location BUT she was very professional and, even though it was extremely busy in this location, she got everyone out in a timely manner...Lakisha M.
My best uhaul experience yet!SHAUNICA T.
Excellent people and service!!!sonya F.
I am trying to make sense of this process, in which I have rented from Uhaul 3 times in the Last month and half . I feel that I am being overcharged and the customer service at that location couldn't give me the answers to why I needed to pay more money .Carolyn Q.
Customer did not leave a comment.Ryan I.
Customer did not leave a comment.larry L.
Customer did not leave a comment.Frances L.
Always check your paperwork before you leave with vehicle...Chauntay N.
The uhaul I rented was used for an hour and half. I was around a 40 mile round trip and I was charged 67 buck then on top of that I had to put around 25 buck back in it for gas. Just to expensive I've rented alot of uhaul but this one spot was to highJAMES L.
Customer did not leave a comment.Martin E.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.TYKEYLAN W.
Customer did not leave a comment.jean L.
I ordered two dozen blankets and none were to be had there, or at any of the other U-haul locations in tha area. That was a total bummer. We had furniture to move and no blankets - that was the whole reason for going to you folkds.James G.
Customer did not leave a comment.Mitchell H.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Tatyanna A.
Customer did not leave a comment.Casey B.
Customer did not leave a comment.David H.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Angel R.
The clerk ran into some technical problems which Uhaul might need to resolve but she was incredibly helpful and polite nonetheless.Adrian C.
Customer did not leave a comment.Cynthia B.
The only thing was I had to return the truck to the same location which was not negative, just surprising. I thought you could turn them in at any UHaul location.Irma T.
Customer did not leave a comment.Michael A.
Better computer for U-Haul transactions so the process is smoother and faster for both the customer and the employee/contractor.Heike V.
Sketchy place. It was a gas station there were a couple trucks just parked in random spots. Nothing was clean. The person renting me the truck just handed me the keys and said have a nice day. I would think that the truck would be gone over by both parties! I asked about location drop off and made a request for A specific location, she replied with yeah yeah that's no problem; however, made it a location 20 miles out of the way for drop off. Inside of the vehicle to include cargo area was nasty with food and dog hair everywhere. The person at the counter when I reported it said, â€œjust take pictures.â€MARK S.
I returned the truck on the same day of my move, Sunday 5/19/19 to this location. I received a bill online on Monday 5/20/19 for an additional day of rental. I also purchased fuel at this location to get the truck to the prior level when I returned it. I dropped the key in the overnight box due to it being after hours as instructed. This location should have a record of it. I also parked the UHaul next to the NCSECU ATM in that parking lot. The business or ATM should have me on camera returning the truck on Sunday afternoon. I called the location and the person who answered the call told me a manager would contact me about my issue. I never received a call from the manager and my credit card was charged for an additional day. I do not recommend this location and will never use UHaul again. Mistakes happen and I understand but to have multiple issues by different locations/vendors of the same company has left me with a poor experience and I will not recommend UHual to anyone I know. I definitely do not recommend this location. I would rather pay more for a competitor and have a good experience than deal with this situation again.Joshua A.
Customer did not leave a comment.Marianne M.
Customer service was great and they were very kind and friendly. I would love to recommend them to family and friends as well as a contual service with themdonna L.
Customer did not leave a comment.Antonio R.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Raymond W.
The place was open early,good! My rating is excellant..Annie J.
Customer did not leave a comment.Corbin S.
Customer did not leave a comment.lanana M.
This was not the location i wanted to rent from. I was given confirmation for my preferred location. My reservation was changed. When I arrived to my preferred location with the uhaul from another location- they had several trucks. Very frustrating. A phone call should've happened to notify us. Very unprofessionalJohn C.
Customer did not leave a comment.Rhoda H.
Customer did not leave a comment.Anthony B.
Check the equipment more thoroughly prior to the customer disbursement. Continue to take care of customer when a mistake is discovered.Jason H.
Customer did not leave a comment.Lori B.
Friendly staff. Did not have the needed dolly, but otherwise helpful. Location was 20 mike further from where I thought it was.Alex M.
wonderful peopleKaren S.
Customer did not leave a comment.James L.
Customer did not leave a comment.dana M.
Customer did not leave a comment.Merrell J.
Location wasn't clean. There is a cat living in the office facility, I'm very allergic to cats. The rep did not give me a copy of my contract or have me sign anything at all.Evan K.
Quick and very professional thanksronnie W.
You should probably let people know that they are going to a gas station for drop off. The lady was very nice but I couldn't figure out what do at first.Amanda B.
You need to have just one person just handle the uhaul and the other take care of the store. But you have to want until they finish with the customer that come into the store. They will start and had to stop. Also I use uhaul a lot and the mileage jump a lot from what I use. Anyway that is a whole another story.SHIRLEY H.
U-haul is better than the others..Jaquann D.
The person at the return location was efficient and had me on my way within 10 minutes of my arrival.Neil H.
This was not the location I had chosen on line to drop off my truck. I had to drive over 30 minutes to drop vehicle off. I didn't think that this was acceptable.Jeff L.
Stop sending me survey request.Harold C.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.yaquoshia H.
Customer did not leave a comment.Cynthia B.
Customer did not leave a comment.JAMES M.
Only best of the bestHeath H.
Customer did not leave a comment.David F.
Customer did not leave a comment.Billy M.
Customer did not leave a comment.Gina M.
Rude. Continually asked to wait for customers purchasing lottery tickets and beer. Didn't even know which truck was mine. Truck had food and trash in side.John S.
Customer did not leave a comment.cyntwila R.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Eddie G.
Customer did not leave a comment.JOSEPH P.
Customer did not leave a comment.kacey T.
I made an online rental purchase the night before for a 10 am pick up the next day. When I went to pick up the truck, the lady behind the counter did not know how to loan out trucks due to normally working night shift instead of days. She also could not reach the manager and told me I would have to come back at 3 pm. I was able to get the truck around 1 pm and had it back before the allotted time. To make matters worse, I had to deal with the actual night shift worker who had a terrible attitude from the time that I walked in the door. She was upset because she was not informed about the fuel arrangement the manager made with me and let it be known that she didn't care what happened. Although the initial store attendant did try to correct the problem by calling, the last clerk was rude and disrespectful. Although this location is very close to my home, the next time I will definitely go somewhere else. Very disappointed!Michael T.