Nothing, The app explains everything and if you do have questions? there's a helpline available and I did use it and they were very helpful and answered my questions.
TIMOTHY V
Customer Reviews for Monticello Marties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing people are very friendly and extremely helpful
ANN-MARIE RThis was basically a feed and fertilizer store that had very little U-haul inventory from what I saw. The person that helped me though was very good.
LYNN OI was very impressed with the employee. It made my moving very easy and didn't have to make 4 trips or get extra help. I would definitely do it again.
CYNTHIA FBad service in every way possible
Brandon LThe gentleman had great customer service!
SARA PJohn at Monticello Martie’s was super cool and very nice. The trailer was excellent, the problem is U-Haul and the app itself. You guys are relentless in after I pick up and when I drop off. I dropped off at night, took my pics got in my warm vehicle, but no of course I could not upload my own pics, I had to go back out and do it again while on the app. It’s just flat out to much renting a U-Haul over the app, especially in the dark dropping off. You already had my license at checkout so why all the relentless items to check off dropping off. Whatever happened to the good ol days of just putting something back in a drop box. I’m tired, I’ve been working all day, now moving my mother in law to assisted living in the evening now I spend an extra 1/2hr in the dark taking pics in a unknown parking lot. John was awesome, trailer was awesome, but I’ll never rent from U-Haul again cause it’s like trying to get FBI clearance to rent a trailer. No thanks, I’ll go to a local rental company without all the ropes.
Kenneth KEfficient well run business and great friendly customer service.
ADAM NThe entire team at Marties was absolutely tremendous. Customer focused and so helpful. Responsive to my questions. Truck was all set and ready to go and check out was a breeze. Return was really quick. Communication from my first phone call for availability to my return was tremendous. Couldn't be happier with my experience.
Eric MThe dealer was great! App wasn’t working and he worked with us. I forgot that a few days ago my dad’s bank card was canceled because he has passed and so card was declined . They were super kind about it.
Joseph MThank you! Super helpful and handy and reliant. I will for sure use this again and this location!
Noah PHi it would great to have the rental at the location that was reserved but you guys are fantastic and helpful. Thank you
KENNETH LJohn at Monticello Marties was absolutely great to work with.
DAVID FLower your price. I'm kidding, I can't think of much the man was very polite helpful explained everything perfectly hell he even stuck around long enough for me to run three or four blocks away to grad a 2"" from fleet farm very good customer service thanks for making my bad luck better
ROGER KThe store was great!
KATELYNN HOwner was very courteous and informative throughout the whole process. Will gladly rent from them again!
CHAD H