Customer Reviews for Greenback Self Storage
(U-Haul Neighborhood Dealer)

50 reviews

6537 Hwy 411 S   Greenback, TN 37742

(865) 856-2616

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 856-2616

6537 Hwy 411 S
Greenback, TN 37742

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Experience was nice and easy. Clean office. They do business right there. Thank you

Gustave S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. 
Rating:
5.0

Customer did not leave a comment.

stanley S. 
Rating:
5.0

Nothing at this location.The lady was very nice and was very helpful.We had a great trip with our uhaul trailer.

AMANDA D. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

When I picked up the truck it was raining and the flat overhang over the passenger window needs to have some kind of down rubber angled guard so you don't get poured on getting in the driver door.

PAULA J. 
Rating:
5.0

Put lift jacks on the trailers.

BRIAN H. 
Rating:
5.0

A dirty face mask and a bottle of water was in the truck before I entered it. The 20 foot truck I rented car was unaligned by 30 degrees to the left. It made my drive extremely dangerous and I was afraid I was going to wreck or get pulled over for failing to maintain my lane. Please check your cars before letting be rented for long trips.

Chris L. 
Rating:
5.0

The woman there was real nice she stood behind the vehicle and made sure the lights worked.

Manton K. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

No one was here when I dropped off the truck. The website was down for scheduled maintenance, so I couldn't use that. I had to call a representative to turn in the truck. THAT part was great, very smooth.

Donna M. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

I would suggest they check all cargo trailers. The one I rented was full of broken glass.

ANNIE S. 
Rating:
3.0

This location had plenty of space for driving through to drop off the trailer.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Easy and friendly drop off.

David B. 
Rating:
5.0

Customer did not leave a comment.

PAT C. 
Rating:
2.0

I didn't receive a lock

Erin S. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

The drop off location had a bit more space for returning the trailer. The 24 hour drop off process was easy and allowed us to show proof of return via our phones.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

KELLI S. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
3.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

It moved all my stuff...I was happy with it

TERESA P. 
Rating:
4.0

The location was very friendly and helpful. My only criticism would be that the U-Haul trailer only had an old, flat four pin electrical plug which did not fit my 2013 GMC pickup, thus I had to run around to find an adaptor for the trailer lights. Shopping for this adaptor was unexpected and unappreciated. Again, this is not a criticism of the Greenback location but that if the U-Haul trailer equipment.

JORDON R. 
Rating:
5.0

the tow dolly is not big enough to haul a 05 Honda odyssey van, for a person with no experience it could cause problems.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

gentry B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

lester G. 
Rating:
3.0

computer hookup was extremely slow. Took over 20 minutes to complete all the paperwork.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Just dropped off a truck here after hours.

David F. 
Rating:
4.0

Didn't have jack stand or wheel chocks and I had to handle unhitch by myself.

Gilbert B. 
Rating:
5.0

Customer did not leave a comment.

daniel T. 
Rating:
1.0

Great Customer Service and respect full and fast. The truck was in horrible condition. There was a leak in the roof causing $250 + more in water damages. it was a 3-4 day rental and the water got in and ruined portraits picture, other irresponsible picture and custom made framing include a dinning table and chairs, and a 2 seater sofa. The inner tiers were both flat. We put air in them both before we left, they got deinflated again on the way to Tennessee and almost got ran off the road because of the tiers. And the truck was returned like this so the inner were still flat when returned. It get worse, the transmission is bad on the truck when you try to go in reverse at times it dose not move. and when and if you get it to move there was already many cars approaching us almost causing an accident. This is the worst uhaul experience i have ever had ever. On my way over to Tennessee i was worried for my life and given no choice but to keep driving with a hole in my roof flat tiers after we put air in them and a bad transmission. Please fix that truck ASAP.

cristian G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY Y. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
3.0

Customer did not leave a comment.

cathy S. 
Rating:
4.0

Customer did not leave a comment.

Curtis L. 
Rating:
3.0

Didn't adjust for mileage

john W. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
No reviews have been submitted for this location.

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