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Shaina S.
Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike was very helpful in helping me complete my information online. He was very professional and courteous. Kudos to Mike!
deborah S.The rep was so accommodating as I experienced some unforeseen circumstances during my use with the truck. Wonderful customer service! Would recommend to use their services again!
GABRIEL W.THUMBS UP. Thorough, knowledgeable, understanding, and helpful. Thanks for your terrific service.
keith W.Not one thing
DORIAN B.Excellent customer service and wonderful communication. 5 stars.
Ahmad A.Uhaul location was being double used as a residence. The manager wouldn't even let me in to help when I struggled with the self check in process. I returned my rental early but the next day I got a call saying equipment was missing. When I asked further about the missing dolly, then the story changed to the truck being dirty. Manager argued with me over the phone about the dolly? And then the dirty truck? It was leaves by the way. And they're trying to charge me $20 for clean out. DO NOT USE THIS LOCATION. SCAMMY. NOT HELPFUL. GHETTO. Truck was relatively clean once I finally got it, but I don't appreciate being nickeled and dimed.
Kamerin W.EXCELLENT. Truck had strong bleach smell, but that means they are taking covid seriously so that's a +. Staff was friendly, personable & most of all professional and willing to work with customers. Will recommend and return.
gladys P.Service was good on phone and day of pick up. Returning truck next at 10:00 office was closed no one around to help return truck I was willing to pay the convenience fee to have you guys return truck but no one came. I did the self return but got stuck on entering the mileage as I later learned I had to enter a zero at the end of the numbers that's was 30 minutes later and the store was still closed. I finally was able to complete the return 45 minutes later the store was still closed. Several people drove up wanting to Rent truck but store was closed. Location was convenient but probably use another location next time.
jasiri R.I was supposed to have picked up a truck at 9:00 at the Washington rd. Location when I got there the truck was not there. I was sent to stonewall tell to pick up a truck at 11:00. There was no one available there to talk with me. I drove back to Washington rd. Then I was sent to headland location. Not please that I spent so much time looking for a truck I had made reservations for. Will not use again.
Betty P.AWESOME AWESOME AWESOME! I was referred to this location after waiting 40 minutes at another location just to tell me they didn't have a truck for me. Once I arrived here I was greeted immediately with a warm smile and he went over and beyond to make sure I had a truck to use! Thank you so very much.
Adetinmi O.The customer service from the owner at Greenbriar self storage went above and beyond to make everything perfect! He was Awesome!!!!!!
scott T.Mike Herring was extremely helpful with this transaction. I appreciate his superior customer service skills.
Morena P.Make sure key pick up box can open, so it wouldn't delay customer day
Marion O.Have a better attitude and be helpful!
Ebony C.Simple Quick and easy
Rahjan R.Very kind and professional!!
Lois W.Great service!
Daishaun B.The guy was very helpful but it seemed that my miles jumped up every minute and a half. In the beginning I was at 5730 I rode around the corner to Washington Rd I was at 5738 a less than five minute ride and I used that many miles I just don't believe it
martisha C.I was quoted one price and was charged another price on top of being charged an extra $9
Latasha G.I was very impressed with the professional service I received when I rented from U-Haul.
shirley W.I was given a reservation for this location but never called back from to confirm. Then when I called they said they didn't have both the truck and auto transport like I was originally told. The guy was rude and having conversations with other people in the background. He later told me to come in to get the truck, then stated the auto transport was still not functioning so he would still have to locate a location that carried it. I had literally drove through town to pick up equipment. The employee never walked me out to the trucks to check anything, just sent me across a huge parking lot to figure out which truck was mine and sent me on my. Oh and also without a receipt, wrote done the address of a third address ( in gain red marker)where to receive the transport. He never left his seat and was very rude at times. Mind you I was sent to this location from another U-Haul location(Old National Rd. Atlanta, Ga). This meant now I would be needing to now go to a third location to receive the final equipment needed for my move out of state. This has been one of my worst experiences ever.
ebony W.Gr8 experience!!!!
Dehanna H.Nothing no one thing the guy who was there was real cool
terence G.I received an email saying I didn't return the equipment. However the location did not update the records. On the receipt it says it was returned July 28th but it was returned July 27th. I had to visit the establishment a second time to receive an update that the equipment was indeed turned in.
Jacqueline H.Nothing excellent service
letitia P.They were 15 min late opening then he was taking forever going thru the steps
PATRICK C.Have this location open on Sundays.
Trudy C.We are new to Georgia, having recently relocated here from the Midwest. In the past, I've had a couple of negative experiences with U-Haul--including our trip here from Chicago, in which we rented a truck that broke down on us. Not even one complaint about Greenbriar Self Storage and UHaul however. And the manager, Mike, is wonderful. He seems to wear a lot of hats and somehow keeps the operation there running smoothly. He is kind, very helpful, and extremely understanding. He made sure our truck was clean and went outside himself to sweep and mop a truck that was, in my opinion, fairly clean already. That's professionalism. Thanks, Mike. We hope we don't have to move again anytime soon but, if we do, we'll be coming back to your location!
kelly M.The manager at the Greenbriar location was very patient, kind, helpful & professional. The storage area was reasonably kept, but security could be improved upon, especially for women who may need to go check on their property by themselves. For customer convenience, this location should be available and open on Sundays, too! Thank you.
Trudy C.This experience was terrible. The person working at the location is not there for business hours. He did arrive at the time of my rental reservation. But the 10ft truck I reserved, he said I couldn't have because the battery was dead. He offered to send me to another nearby location or give me a discount on a 15ft truck. I said I would take the 15ft truck. I had only reserved the truck for 10am to 2pm. He extended it until 6pm. He checked me out, gave me keys to, supposedly, the truck parked in front of the location. I went to try to open the truck, the keys he gave me did not go to that truck. The truck was actually all the way across the parking lot. He also informed me that there was NO GAS AT ALL in the truck and I needed to go straight to the gas station. When I got in the correct truck, it indeed was COMPLETELY EMPTY OF FUEL. Luckily there was a gas station close by. He told me that if I brought it back on at least 1/4 full, I would get a credit. I did make it to the gas station, but I was terrified that it wouldn't make it. I had no issue with the truck itself. I did take advantage of the extended time, but I still didn't need to keep it until 6pm. I brought the truck back roughly around 4pm. The guy at the location was nowhere to be found. I ended up doing the return on my phone, but I didn't know what to do with the keys, as there was no one to hand them to. I called the Uhaul 1-800 number and was told to look for a drop box outside. I did locate the box but it was not in front of the place I rented the truck from, it was in front of the business NEXT DOOR. I will never rent a Uhaul from Greenbriar Public Storage on Headland Dr. in Atlanta GA EVER AGAIN. The rental was deeply discounted but the experience was extremely frustrating. I hated it, it was terrible.
DEBORAH L.Mike was very helpful and knowledgeable.
LaMira J.Very bad experience the whole entire time.
Bebee K.Mike is the best. Service was excellent, equipment was great and he's just a delight to work with.
marilyn R.Mike was so kind and patient with me! I really appreciate his kindness. Good bless...
debra B.No comment
Karen G.This whole experience was horrible. I reserved my truck at Wash N Spin Coin Laundry 2020A Campbellton Rd Atlanta, GA 30311 who told me they do not do one way trips and sent me to this location which was 12 miles away from where I needed to pickup my furniture. I told Mike why I was upset and he ‘tried' to save me money by doing a $15 fuel credit but I would have to return the truck to his store (which is out the way for me). He advised me to call U-Haul so i can get a $50 credit due to the previous location not providing the truck I reserved. I called customer service and the call lasted about 2 hrs of going back and forth with the rep, Mike and someone above her. I also was called and texted by Mike who told me he was thrown under the bus for trying to help me out. That was extremely unprofessional and a store clerk should not call or text a customer in regards to their experience in my opinion. The CS rep advised I would have a total of 150 miles free due to the issues I endured with my reservation but I did not receive the 150 miles like I was advised and no $50 reservation credit. I've been using U-Haul everytime I move and this has been thee worse experience ever.
Marilyn J.Do Not Rent Here do yourself a favor.
Guyana D.Everything was wonderful. Great staff, friendly, low storage prices, super clean equipment, and completely helpful service. I'd definitely recommend.
lorna H.Tell the manager at that location to make sure that the trucks are maintenanced before they someone drive away
gerald S.It was a great experience. Thank You??
CHESTDRA B.The customer service was EXCELLENT!
Tanisha S.Excellent customer service, Ray is very helpful and accommodating.
stephen B.Hire better customer service representative. I was told one thing during registration and when i got to location it was something totally different.
kildred M.Service was excellent.
Brandon A.The truck was not accurate when it came to the gas and mileage! The guy said he would fix it and didn't and I still ended up pay extra for his mistake!! Do a walk through with the customer and have more customer service attitude!!!!
Lacehra T.I will never rent from Uhaul again.Very Dissatisfied ????
George P.The truck was supposed to be ready at 6 AM and the truck was not ready and then they rescheduled us for 11o'clock and the truck was scheduled to be picked up in California we were located in Georgia and then come to find out there was two trucks that was there and ready that morning and was supposed to get a $50 credit back but no one seems to care about the customerAnd we file a complaint and I have a reference number is someone we care to give me a call at 229-200-6487 because I need them up at the dollars that I was guaranteed to receive back for the poor service of scheduling because I need th and we file a complaint and I have a reference number for someone we care to give me a call at 229-200-6487 because I need them give me that 50 that I was guaranteed to receive back with the poor service of scheduling!!
Thurston S.I'd rented from U-Haul many, many times over the years and I had not always had the best experience. But I went to the Greenbriar location and left COMPLETELY satisfied. Every question I had was answered, I was escorted to the truck to make sure it met my needs and quality expectation, and I was asked by the young man in charge of the location quite a number of times if I had any additional questions or concerns. He didn't rush me out the door to just get my money, like so many retail locations do: he was patient, pleasant and caring. Outstanding experience, convenient location, extremely friendly and helpful. A+++++!!!
willie U.The rental smelled of marijuana. The rental agent was on a personal phone call while we waited. The rental agent made inappropriate comments not related to the transaction. He was also rude and petty.
sherry C.Very informative staff. I was pleased with the experience, as it exceeded my expectations.
Danielle P.I am new to the Atlanta area. Mike assisted me in my transition and he was very helpful! He made my experience personable and i would recommend this location.
jakia T.