Thank you!
MICHAEL C
Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
KEY'LA WMejoren la atención del personal y en llamadas por igual, gracias.
ALVARO MGreat
GETA BIf I could post pictures of the U-Haul for proof and the video of the owner being very rude for no reason but his excuses was that he is the property manager and too busy to assist customers. The U-Haul had bowel movement on it and around it, we tried asking the property manager can he clean it and he said he don’t have time. It would have been nice if the guy would have assisted us better. You just never know what people are going through. Never would rent from this location again and I will suggest the same for other customers because clearly the guy is too busy to assist you. Choose a better location not greenbrier near the discount mall.
Zackeshia BThe personnel at the location were helpful, it uhaul as a company was very unhelpful. They changed my pick up time and my pickup location without explanation the day before my pickup.
Christopher PThe truck I rented was not available, had to go to a different size. The truck did not have a gas cap. My paperwork was not done correctly upon my returning the truck and I have been charged for 2 extra days and I am still waiting to get my money back.
JAMES Pnone
BRENDA GThe app sucks, need a refund
Nekisha MMy experience was exceptional and I like to thank Mike for giving me all the great help.
Roderick GGreat customer service
Myesha EFANTASTIC 👍
bobby pPlease call me. When I arrived the building was closed. Closed! The manager arrived frazzled. U haul had no air. My cousin was helping me and is a disabled veteran. Please do better. They exchanged the truck and complained about a discount. Do better. Please consider a full discount
Antonia WNothing I was very pleased with this UHAUL experience
INEZ CGreat customer service which is rare now and days. This is definitely my go to U-Haul center 😊
CHADRICK JTHE DROP OFF LOCATION WAS IN AN EXTREMELY DIRTY PLAZA AND WAS AN EMPTY WAREHOUSE TYPE OF SPACE THAT DIDN'T LOOK OPEN, NO LIGHTS ON, AND IT WAS FILLED WITH STORAGE MATERIALS AND APPEARED TO BE UNDER CONSTRUCTION FOR SOME YEARS. IT WAS DIRTY AND DARK AND COMPLETELY UNPROFESSIONAL IN APPEARANCE FOR A PROFESSIONAL BUSINESS. THE STAFF DIDN'T DO A WALK THRU NOR INSPECT THE VEHICLE UPON RETURN. THEY WERE BEHIND A BULLET PROOF TYPE WINDOW WITH NO PERSONAL INTERACTION AND YOU HAD TO LEAVE THE KEY ON THE COUNTER. YOU COULDN'T EVEN GIVE IT TO THE PERSON BEHIND THE WINDOW. IT LOOKED LIKE IT WAS IN A VERY BAD AREA OR NEIGHBORHOOD. THE OFFICE & THAT PART OF THE BUILDING LOOKED ABANDONED AT FIRST SIGHT. NOBODY WOULD HAVE THOUGHT THERE WAS A BUSINESS OPERATING OUT OF THAT SPACE.
Stephene JFANTASTIC 👍
bobby p- The temperature outside was over 95 degrees - The truck had no air conditioning * The attendant first requested I call U Haul for them to come look at the truck why would I call?.... but to his credit he later offered a larger truck but the place I was going could not accommodate a bigger truck. • I just really think a maintained truck, which which is one of the core value propositions to the customer, should be top on the checklist before they are being rented.
Angus WFANTASTIC 👍
bobby pThe cigarette lighter didn't work, neither one of them, therefore I couldn't charge my phone. Rented for a 2 day period, only had it 1 day and was charged for 2
Shauna CGood job, everything went well.Thank you .
DEBORAH JNothing
Wilbert IFANTASTIC/THANKS// YOU'RE ALL VERY MUCH
bobby pThe Uhaul truck that was rented out to me barely has any gas in it when picked it up, it was extremely dirty and sticky
Katisha CFANTASTIC 👍
bobby pFANTASTIC 👍
bobby pThe representative called me twice and accused me of leaving furniture in the truck. I did not! And accused me of not returning the hand truck, I put it out side the door of the rental place as instructed. Then called me again later and told me the actual truck I returned was dirty, it was not! Bad experience all the way around
David RFANTASTIC 👍
bobby pTo improve that location for the next customer the people at that location need to be FIRED ASAP. I will never spend another dime with uhaul
Angela EIt took longer than expected for me to get my rental. The staff was not very professional. When I came back to drop it off, the door was locked but they weren’t closed. The staff was sitting in a car in front of the location. The location was not presentable at all.
Alexis TFANTASTIC 👍
bobby pThe van needs to be deep cleaned inside to remove the smoked pack of cigarettes smell inside. Had to ride with the windows open.
Alfred MFANTASTIC 👍
bobby pGreat Customer Service 👌
patrick bNothing great costumer service !!
Dontavious FFANTASTIC 👍
bobby pMr Mike was very polite and courteous and professional. We loved the experience and will consider him and his location again.
STEVEN MWe saw the trucks first but had to hunt for the office. This can be improved.
Joycelyn HI will never use uhaul again. The reservation was made a day in advance. The truck that I reserved was not available after being told that it would be available at this location. The agent did not look for the size truck that I reserved. The windows were dirty and the truck had transmission trouble. I had to turn the engine off, wait then turn it back on for it to change gears.
Wanza TThe truck was very dated and not the cleanest. My wife rode with me and we both noticed the truck was sticky. Other than that, a newer cleaner truck would be welcomed next rental...
Michael WFANTASTIC 👍
bobby pThe attendant that did all the paperwork was very unprofessional to the point I wanted to go somewhere else. Rude, and no sense of business edict. I will never come back here again. Plus the vehicle I rented had water in the cup holder and I informed the attendant, he seemed to get annoyed.
Wendell Lthe truck sound bad like it was about to break down.
DANNY SEverything was in good condition and clean
ronnie rVery nice customer service. Beautiful energy
YVONNE DI was not able to use U-Hauls after-hours pickup feature. The website kept crashing had to go inside and have a wonderful representative help me.
Henry PThe service from checking in to checking out the rental truck was excellent customer service provided at this location. Keep up the good work and reward your staff. Thanks G. Reynolds
GEORGE RFANTASTIC
bobby pCheeper
Stanley DVery convenient location. Everything worked out perfectly.
Marie RFANTASTIC 👍
bobby pEmployee was extra helpful.
Susan CGreat customer service. I will be back.
Jerry HFANTASTIC
BOBBY PThe front office personnel was informative and helpful. He went the extra mile to call me that morning to confirm that I will be picking up today and other pertinent information. The location was not the best in appearance and understand that it is in transition. You can improve this site by making sure it has an on-site bathroom.
Lynnetta WFANTASTIC THANK YOU'RE VERY MUCH
BOBBY PFANTASTIC EXCELLENT 🍾🤩👍
BOBBY PIt was super easy and the clerk was very helpful.
Lachanda ATHE/ SERVICE WERE /FANTASTIC 👍
BOBBY PI called and had customer service call the location. No one answered.
Rochelle P | Reservation