Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)

640 reviews

2925 Headland Dr   East Point, GA 30344

(404) 361-8490

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(404) 361-8490

2925 Headland Dr
East Point, GA 30344

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The representative called me twice and accused me of leaving furniture in the truck. I did not! And accused me of not returning the hand truck, I put it out side the door of the rental place as instructed. Then called me again later and told me the actual truck I returned was dirty, it was not! Bad experience all the way around

David R. 
Rating:
5.0

FANTASTIC//WONDERFUL/ SERVICE 👍

bobby P. 
Rating:
5.0

Customer did not leave a comment.

BENITA W. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
5.0

Customer did not leave a comment.

Keitoria L. 
Rating:
1.0

To improve that location for the next customer the people at that location need to be FIRED ASAP. I will never spend another dime with uhaul

Angela E. 
Rating:
2.0

It took longer than expected for me to get my rental. The staff was not very professional. When I came back to drop it off, the door was locked but they weren't closed. The staff was sitting in a car in front of the location. The location was not presentable at all.

Alexis T. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
5.0

Customer did not leave a comment.

Kristienne L. 
Rating:
3.0

The van needs to be deep cleaned inside to remove the smoked pack of cigarettes smell inside. Had to ride with the windows open.

Alfred M. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
5.0

Customer did not leave a comment.

Zekia A. 
Rating:
5.0

Great Customer Service 👌

patrick B. 
Rating:
3.0

Customer did not leave a comment.

Trunell J. 
Rating:
5.0

Nothing great costumer service !!

Dontavious F. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
5.0

Mr Mike was very polite and courteous and professional. We loved the experience and will consider him and his location again.

STEVEN M. 
Rating:
3.0

Customer did not leave a comment.

lisa T. 
Rating:
3.0

We saw the trucks first but had to hunt for the office. This can be improved.

Joycelyn H. 
Rating:
1.0

I will never use uhaul again. The reservation was made a day in advance. The truck that I reserved was not available after being told that it would be available at this location. The agent did not look for the size truck that I reserved. The windows were dirty and the truck had transmission trouble. I had to turn the engine off, wait then turn it back on for it to change gears.

Wanza T. 
Rating:
4.0

The truck was very dated and not the cleanest. My wife rode with me and we both noticed the truck was sticky. Other than that, a newer cleaner truck would be welcomed next rental...

Michael W. 
Rating:
4.0

Customer did not leave a comment.

DEVONTAY M. 
Rating:
5.0

Customer did not leave a comment.

Atlanta A. 
Rating:
3.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn G. 
Rating:
3.0

Customer did not leave a comment.

Delois L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Antonio L. 
Rating:
4.0

Customer did not leave a comment.

Kerri M. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
1.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
3.0

Customer did not leave a comment.

Tommi P. 
Rating:
1.0

The attendant that did all the paperwork was very unprofessional to the point I wanted to go somewhere else. Rude, and no sense of business edict. I will never come back here again. Plus the vehicle I rented had water in the cup holder and I informed the attendant, he seemed to get annoyed.

Wendell L. 
Rating:
3.0

the truck sound bad like it was about to break down.

DANNY S. 
Rating:
5.0

Everything was in good condition and clean

ronnie R. 
Rating:
2.0

Customer did not leave a comment.

Samira J. 
Rating:
5.0

Very nice customer service. Beautiful energy

YVONNE D. 
Rating:
5.0

Customer did not leave a comment.

Ariyhonna F. 
Rating:
3.0

I was not able to use U-Hauls after-hours pickup feature. The website kept crashing had to go inside and have a wonderful representative help me.

Henry P. 
Rating:
4.0

Customer did not leave a comment.

Theru R. 
Rating:
5.0

The service from checking in to checking out the rental truck was excellent customer service provided at this location. Keep up the good work and reward your staff. Thanks G. Reynolds

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

FANTASTIC

bobby P. 
Rating:
3.0

Cheeper

Stanley D. 
Rating:
5.0

Very convenient location. Everything worked out perfectly.

Marie R. 
Rating:
5.0

FANTASTIC 👍

bobby P. 
Rating:
4.0

Employee was extra helpful.

Susan C. 
Rating:
5.0

Great customer service. I will be back.

Jerry H. 
Rating:
5.0

FANTASTIC

BOBBY P. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

The front office personnel was informative and helpful. He went the extra mile to call me that morning to confirm that I will be picking up today and other pertinent information. The location was not the best in appearance and understand that it is in transition. You can improve this site by making sure it has an on-site bathroom.

Lynnetta W. 
Rating:
5.0

FANTASTIC THANK YOU'RE VERY MUCH

BOBBY P. 
Rating:
5.0

FANTASTIC EXCELLENT 🍾🤩👍

BOBBY P. 
Rating:
4.0

Customer did not leave a comment.

Kiara G. 
Rating:
5.0

It was super easy and the clerk was very helpful.

Lachanda A. 
Rating:
5.0

THE/ SERVICE WERE /FANTASTIC 👍

BOBBY P. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

The attendant there (younger male with glasses ) was very rude. I booked my reservations and when ready to receive the key he handed me the keys and my card back. It was raining very hard outside and usually when visiting a U-Haul location the attendant will at least show you where the truck is or pull the truck up in front of the location. I asked the attendant where the truck was or could he at least pull it around due to it raining outside and so I wouldn't have to wonder around in the rain in a full parking lot of rentals looking for it. He immediately came up with an excuse saying he was the only attendant there and he couldn't leave to go into the parking lot (mind you there was no other customer in the facility). So he motioned and said "yea. Here." Handing me my card and ID and the keys. I then provided customer feedback and said "just a little customer feedback, you could pull the truck up, I have no clue of where the truck is and you do, its raining outside and now I have to wander around the parking lot looking for the rental in the rain". He then said with a negative attitude "Well I could give you a refund". I said "I never asked for a refund, I asked you to pull the truck up or show me where it is". He could do neither. He kept offering to give a refund as a threat and told me to "take my business elsewhere" . Poor customer service. Very poor customer service.

Ayana B. 
Rating:
5.0

Keep Michael as there front end supervisor He is exceptional in his knowledge and skill base and pays attention to all the needs of the customer He deserves to be recognized for his service to the customer as well as the face of UHaul

LANEISHA M. 
Rating:
3.0

Customer did not leave a comment.

LaKeisha H. 
Rating:
2.0

Did not have all equipment I requested for my reservation

Louis E. 
Rating:
5.0

Customer did not leave a comment.

patrick W. 
Rating:
5.0

Customer did not leave a comment.

Angelia R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

FANTASTIC 😎🍾👍

BOBBY P. 
Rating:
5.0

The location did not have what I ordered but was able to remedy the situation.

Keitoria L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
3.0

I was charged a clean up fee when I had cleaned the truck already. Don't charge customers for a clean up fee to make extra money when the truck came back clean.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

alice T. 
Rating:
2.0

The truck's seats were soiled and need to be wiped down and possibly sanitized.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

LEWIS L. 
Rating:
1.0

Very impersonal, just got phone call to drop key in mailbox. Was never able to discuss furniture pad credit but was charged cleaning fee which was never discussed. I request a $15.00 credit.

JESSICA H. 
Rating:
5.0

FANTASTIC

BOBBY P. 
Rating:
4.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

The person that helped me was very very kind and understanding helpful and a very pleasant attitude the next day I rented the truck the same person was there with the same attitude and very polite his name is Mike I will always used this location when I need to rent a truck.

HARRIET W. 
Rating:
5.0

I was especially impressed by the gentleman who helped me on the phone, setting up my contactless pick-up. He was very courteous, professional and detail-oriented.

Joseph F. 
Rating:
5.0

The attendant was professional, courteous, and had plenty of info and options regarding what is available to the customer… very helpful and seemed concerned as well… A+++ experience for me.

dewayne L. 
Rating:
4.0

I appreciate all of the assistance given the morning of.

Larry M. 
Rating:
4.0

The attendant that morning was amazing (Sat Aug 20). I think his name was Michael. After I cldnt get the online system to work after giving all the permissions and access to my location, he did it manually and got me on my way. Also when I returned he received the keys from me, asked me how everything went. From there I was done and on my way. It was a smooth process and everything went well.

Meghan C. 
Rating:
1.0

Customer service terribly poor.

Detron B. 
Rating:
5.0

Just keep doing what you're doing. Thank you!

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Taranisha H. 
Rating:
4.0

Mike was extremely accommodating and understanding. I wouldn't change anything.

Sante D. 
Rating:
5.0

FANTASTIC

BOBBY P. 
Rating:
5.0

Everything was great. Forgot to mention the front right headlight is out.

lee H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Always takes care of their customers at this location, and always excellent customer service! Thank you.

Malcolm B. 
Rating:
5.0

Customer service was Awesome 🤩

Angela L. 
Rating:
5.0

Left my keys behind, courtesy call to let me know saved my sanity!!

Emily B. 
Rating:
5.0

Customer did not leave a comment.

LEWIS L. 
Rating:
5.0

Customer did not leave a comment.

Alexandre D. 
Rating:
5.0

Customer did not leave a comment.

Yandice C. 
Rating:
5.0

The guy at the front was very nice and professional. Great service!

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

LAVELL W. 
Rating:
5.0

The manager was wonderful. Helpful, personable, knowledgeable, patient and very customer friendly. I felt so welcome at the location, and I'll certainly be returning again when I need the service. It's not easy working with the general public and during the brief time I was at the Greenbriar location, I observed the manager having to deal with a couple of very rude and inconsiderate people. It is very sad that during these trying times there are so many people willing to be so unnecessarily mean to others. But the manager handled them with patience, grace, and respect. THANK YOU for going above and beyond and for being such a terrific representative of your company! Have a wonderful and Blessed Day!

MARY A. 
Rating:
2.0

The staff was very rude and unprofessional The van was not clean when I received it and I was charged $5.00 for cleaning and I was told he wasn't a janitor to be cleaning up behind me.Very unprofessional I would never use or recommend this location to anyone.I will stick to the dealer location's.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top