The attendant there (younger male with glasses ) was very rude. I booked my reservations and when ready to receive the key he handed me the keys and my card back. It was raining very hard outside and usually when visiting a U-Haul location the attendant will at least show you where the truck is or pull the truck up in front of the location. I asked the attendant where the truck was or could he at least pull it around due to it raining outside and so I wouldn't have to wonder around in the rain in a full parking lot of rentals looking for it. He immediately came up with an excuse saying he was the only attendant there and he couldn't leave to go into the parking lot (mind you there was no other customer in the facility). So he motioned and said "yea. Here." Handing me my card and ID and the keys. I then provided customer feedback and said "just a little customer feedback, you could pull the truck up, I have no clue of where the truck is and you do, its raining outside and now I have to wander around the parking lot looking for the rental in the rain". He then said with a negative attitude "Well I could give you a refund". I said "I never asked for a refund, I asked you to pull the truck up or show me where it is". He could do neither. He kept offering to give a refund as a threat and told me to "take my business elsewhere" . Poor customer service. Very poor customer service.Ayana B.
Greenbriar Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in East Point, GA 30344
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Keep Michael as there front end supervisor He is exceptional in his knowledge and skill base and pays attention to all the needs of the customer He deserves to be recognized for his service to the customer as well as the face of UHaulLANEISHA M.
Did not have all equipment I requested for my reservationLouis E.
FANTASTIC 😎🍾👍BOBBY P.
The location did not have what I ordered but was able to remedy the situation.Keitoria L.