Customer Reviews for Greenbriar Self Storage
(U-Haul Neighborhood Dealer)

680 reviews

2925 Headland Dr   East Point, GA 30344

(404) 361-8490

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(404) 361-8490

2925 Headland Dr
East Point, GA 30344

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SIDNEY L 
Rating:
5.0

Great

KEY'LA W 
Rating:
5.0

Customer did not leave a comment.

Lykesha H 
Rating:
2.0

Mejoren la atención del personal y en llamadas por igual, gracias.

ALVARO M 
Rating:
5.0

Great

GETA B 
Rating:
1.0

If I could post pictures of the U-Haul for proof and the video of the owner being very rude for no reason but his excuses was that he is the property manager and too busy to assist customers. The U-Haul had bowel movement on it and around it, we tried asking the property manager can he clean it and he said he don’t have time. It would have been nice if the guy would have assisted us better. You just never know what people are going through. Never would rent from this location again and I will suggest the same for other customers because clearly the guy is too busy to assist you. Choose a better location not greenbrier near the discount mall.

Zackeshia B 
Rating:
5.0

The personnel at the location were helpful, it uhaul as a company was very unhelpful. They changed my pick up time and my pickup location without explanation the day before my pickup.

Christopher P 
Rating:
1.0

Customer did not leave a comment.

MARKEL P 
Rating:
2.0

The truck I rented was not available, had to go to a different size. The truck did not have a gas cap. My paperwork was not done correctly upon my returning the truck and I have been charged for 2 extra days and I am still waiting to get my money back.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

LARHONDA T 
Rating:
5.0

none

BRENDA G 
Rating:
5.0

The app sucks, need a refund

Nekisha M 
Rating:
5.0

My experience was exceptional and I like to thank Mike for giving me all the great help.

Roderick G 
Rating:
5.0

Customer did not leave a comment.

Tal S 
Rating:
5.0

Great customer service

Myesha E 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
1.0

Please call me. When I arrived the building was closed. Closed! The manager arrived frazzled. U haul had no air. My cousin was helping me and is a disabled veteran. Please do better. They exchanged the truck and complained about a discount. Do better. Please consider a full discount

Antonia W 
Rating:
5.0

Nothing I was very pleased with this UHAUL experience

INEZ C 
Rating:
5.0

Customer did not leave a comment.

Rayshawn B 
Rating:
5.0

Great customer service which is rare now and days. This is definitely my go to U-Haul center 😊

CHADRICK J 
Rating:
1.0

THE DROP OFF LOCATION WAS IN AN EXTREMELY DIRTY PLAZA AND WAS AN EMPTY WAREHOUSE TYPE OF SPACE THAT DIDN'T LOOK OPEN, NO LIGHTS ON, AND IT WAS FILLED WITH STORAGE MATERIALS AND APPEARED TO BE UNDER CONSTRUCTION FOR SOME YEARS. IT WAS DIRTY AND DARK AND COMPLETELY UNPROFESSIONAL IN APPEARANCE FOR A PROFESSIONAL BUSINESS. THE STAFF DIDN'T DO A WALK THRU NOR INSPECT THE VEHICLE UPON RETURN. THEY WERE BEHIND A BULLET PROOF TYPE WINDOW WITH NO PERSONAL INTERACTION AND YOU HAD TO LEAVE THE KEY ON THE COUNTER. YOU COULDN'T EVEN GIVE IT TO THE PERSON BEHIND THE WINDOW. IT LOOKED LIKE IT WAS IN A VERY BAD AREA OR NEIGHBORHOOD. THE OFFICE & THAT PART OF THE BUILDING LOOKED ABANDONED AT FIRST SIGHT. NOBODY WOULD HAVE THOUGHT THERE WAS A BUSINESS OPERATING OUT OF THAT SPACE.

Stephene J 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
3.0

- The temperature outside was over 95 degrees - The truck had no air conditioning * The attendant first requested I call U Haul for them to come look at the truck why would I call?.... but to his credit he later offered a larger truck but the place I was going could not accommodate a bigger truck. • I just really think a maintained truck, which which is one of the core value propositions to the customer, should be top on the checklist before they are being rented.

Angus W 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
1.0

Customer did not leave a comment.

TAMEKA W 
Rating:
5.0

The cigarette lighter didn't work, neither one of them, therefore I couldn't charge my phone. Rented for a 2 day period, only had it 1 day and was charged for 2

Shauna C 
Rating:
5.0

Customer did not leave a comment.

Johnnie M 
Rating:
4.0

Customer did not leave a comment.

KATHRYN G 
Rating:
5.0

Customer did not leave a comment.

Deondra W 
Rating:
5.0

Good job, everything went well.Thank you .

DEBORAH J 
Rating:
5.0

Nothing

Wilbert I 
Rating:
5.0

FANTASTIC/THANKS// YOU'RE ALL VERY MUCH

bobby p 
Rating:
5.0

Customer did not leave a comment.

Debra C 
Rating:
5.0

Customer did not leave a comment.

Craig S 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
2.0

The Uhaul truck that was rented out to me barely has any gas in it when picked it up, it was extremely dirty and sticky

Katisha C 
Rating:
4.0

Customer did not leave a comment.

sandra T 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
5.0

Customer did not leave a comment.

Davon B 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
2.0

The representative called me twice and accused me of leaving furniture in the truck. I did not! And accused me of not returning the hand truck, I put it out side the door of the rental place as instructed. Then called me again later and told me the actual truck I returned was dirty, it was not! Bad experience all the way around

David R 
Rating:
5.0

Customer did not leave a comment.

BENITA W 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
5.0

Customer did not leave a comment.

Keitoria L 
Rating:
1.0

To improve that location for the next customer the people at that location need to be FIRED ASAP. I will never spend another dime with uhaul

Angela E 
Rating:
2.0

It took longer than expected for me to get my rental. The staff was not very professional. When I came back to drop it off, the door was locked but they weren’t closed. The staff was sitting in a car in front of the location. The location was not presentable at all.

Alexis T 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
5.0

Customer did not leave a comment.

Kristienne l 
Rating:
3.0

The van needs to be deep cleaned inside to remove the smoked pack of cigarettes smell inside. Had to ride with the windows open.

Alfred M 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
5.0

Customer did not leave a comment.

Zekia A 
Rating:
5.0

Great Customer Service 👌

patrick b 
Rating:
3.0

Customer did not leave a comment.

Trunell J 
Rating:
5.0

Nothing great costumer service !!

Dontavious F 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
5.0

Mr Mike was very polite and courteous and professional. We loved the experience and will consider him and his location again.

STEVEN M 
Rating:
3.0

Customer did not leave a comment.

lisa t 
Rating:
3.0

We saw the trucks first but had to hunt for the office. This can be improved.

Joycelyn H 
Rating:
1.0

I will never use uhaul again. The reservation was made a day in advance. The truck that I reserved was not available after being told that it would be available at this location. The agent did not look for the size truck that I reserved. The windows were dirty and the truck had transmission trouble. I had to turn the engine off, wait then turn it back on for it to change gears.

Wanza T 
Rating:
4.0

The truck was very dated and not the cleanest. My wife rode with me and we both noticed the truck was sticky. Other than that, a newer cleaner truck would be welcomed next rental...

Michael W 
Rating:
4.0

Customer did not leave a comment.

DEVONTAY M 
Rating:
5.0

Customer did not leave a comment.

Atlanta A 
Rating:
3.0

Customer did not leave a comment.

Taylor M 
Rating:
5.0

Customer did not leave a comment.

Evelyn g 
Rating:
3.0

Customer did not leave a comment.

Delois L 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

Antonio L 
Rating:
4.0

Customer did not leave a comment.

Kerri M 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
1.0

Customer did not leave a comment.

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Philip L 
Rating:
3.0

Customer did not leave a comment.

Tommi P 
Rating:
1.0

The attendant that did all the paperwork was very unprofessional to the point I wanted to go somewhere else. Rude, and no sense of business edict. I will never come back here again. Plus the vehicle I rented had water in the cup holder and I informed the attendant, he seemed to get annoyed.

Wendell L 
Rating:
3.0

the truck sound bad like it was about to break down.

DANNY S 
Rating:
5.0

Everything was in good condition and clean

ronnie r 
Rating:
2.0

Customer did not leave a comment.

Samira J 
Rating:
5.0

Very nice customer service. Beautiful energy

YVONNE D 
Rating:
5.0

Customer did not leave a comment.

Ariyhonna F 
Rating:
3.0

I was not able to use U-Hauls after-hours pickup feature. The website kept crashing had to go inside and have a wonderful representative help me.

Henry P 
Rating:
4.0

Customer did not leave a comment.

Theru R 
Rating:
5.0

The service from checking in to checking out the rental truck was excellent customer service provided at this location. Keep up the good work and reward your staff. Thanks G. Reynolds

GEORGE R 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

FANTASTIC

bobby p 
Rating:
3.0

Cheeper

Stanley D 
Rating:
5.0

Very convenient location. Everything worked out perfectly.

Marie R 
Rating:
5.0

FANTASTIC 👍

bobby p 
Rating:
4.0

Employee was extra helpful.

Susan C 
Rating:
5.0

Great customer service. I will be back.

Jerry H 
Rating:
5.0

FANTASTIC

BOBBY P 
Rating:
4.0

Customer did not leave a comment.

Joseph B 
Rating:
4.0

The front office personnel was informative and helpful. He went the extra mile to call me that morning to confirm that I will be picking up today and other pertinent information. The location was not the best in appearance and understand that it is in transition. You can improve this site by making sure it has an on-site bathroom.

Lynnetta W 
Rating:
5.0

FANTASTIC THANK YOU'RE VERY MUCH

BOBBY P 
Rating:
5.0

FANTASTIC EXCELLENT 🍾🤩👍

BOBBY P 
Rating:
4.0

Customer did not leave a comment.

Kiara G 
Rating:
5.0

It was super easy and the clerk was very helpful.

Lachanda A 
Rating:
5.0

THE/ SERVICE WERE /FANTASTIC 👍

BOBBY P 
Rating:
5.0

Customer did not leave a comment.

Howard H 
Rating:
3.0

Customer did not leave a comment.

Robert R 
Rating:
1.0

The attendant there (younger male with glasses ) was very rude. I booked my reservations and when ready to receive the key he handed me the keys and my card back. It was raining very hard outside and usually when visiting a U-Haul location the attendant will at least show you where the truck is or pull the truck up in front of the location. I asked the attendant where the truck was or could he at least pull it around due to it raining outside and so I wouldn't have to wonder around in the rain in a full parking lot of rentals looking for it. He immediately came up with an excuse saying he was the only attendant there and he couldn't leave to go into the parking lot (mind you there was no other customer in the facility). So he motioned and said "yea. Here." Handing me my card and ID and the keys. I then provided customer feedback and said "just a little customer feedback, you could pull the truck up, I have no clue of where the truck is and you do, its raining outside and now I have to wander around the parking lot looking for the rental in the rain". He then said with a negative attitude "Well I could give you a refund". I said "I never asked for a refund, I asked you to pull the truck up or show me where it is". He could do neither. He kept offering to give a refund as a threat and told me to "take my business elsewhere" . Poor customer service. Very poor customer service.

Ayana B 
Rating:
2.0

I called and had customer service call the location. No one answered.

Rochelle P  |  Reservation 
No reviews have been submitted for this location.
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