Customer Reviews for Greenfill Lone Star Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you 😊

Rating:

5.0

Excellent customer service

Rating:

3.0

When I showed up to pick up my trailer at 5:02pm they refused to hook me up. One lady was quite rude about it. The lady that actually helped me was very nice and hooked me up. I rented for 4 days and returned a full day early and still got charged full price.

Rating:

3.0

Did not drop off here

Rating:

5.0

Yes best!

Rating:

5.0

We return the truck same day like 730 pm when I try put the key in red box. We read go to the app u-haul for return but we can't make the account because the system not help. But everything is good.

Rating:

5.0

The ladies at the front desk are knowledgeable and nice

Rating:

3.0

Over crowded with trucks and signs telling me couldn’t park in certain areas to leave the truck. So just parked it in the middle of everything

Rating:

2.0

The front desk person was very snippy and condescending. The previous family ruining was always pleasant. This staff said they are the managing company. If it's for the other owner I knew, I hope this don't ruin their business.

Rating:

5.0

Fix the nail in the tire. Scott’s customer service was unmatched! Amazing experience!

Rating:

1.0

The engine on the vehicle seized and blew as we were driving it. This was only after an hour of "use". There was also no communication from the support team in regard to the extra time that I would need due to needing roadside assistance, until I asked for it. There was also no communication from the support team to the location or vice versa after I needed to get a replacement vehicle. Overall, this process delayed everything due to me hiring people to help me move, and I still had to pay the full price for a defective and unsafe vehicle, I do not recommend.

Rating:

3.0

Had to unhook the trailer myself, no chalks for tires, the tralier moved forward and scratched my bumper and scratched the paint off. Was abrasively told to stay off the grass when I had to move the trailer from where I originally parked it. Would have been nice to be able to chalk the tires and not be on an incline for the drop zone.

Rating:

2.0

The rep was preoccupied with other things, and she was not as good as the previous male rep, who made sure that I understood the terms. She did not care about the experience and needs of the customer at all.

Rating:

3.0

Local use too expensive! Mileage rate excessive. Double cos expected!

Rating:

5.0

Very Nice Customer Service

Rating:

5.0

Pickup and drop off were fine. The rates are just a little high other than that, it went good!

Rating:

5.0

Great service!!!

Rating:

5.0

Scott was great!

Rating:

5.0

We dropped off after hours so we didn't actually talk to anyone. However, the drop off was a breeze with no problems at all.

Rating:

4.0

Ordered a utility dolly to help with the move when I got there they did not have a utility dolly nor did they call in advance to notify me.

Rating:

5.0

Keep up the good work ladies

Rating:

5.0

The lady and the man were great! Very friendly and so helpful. I really felt like they made sure my moving experience was seamless from beginning to end. Hands down best customer experience I have ever had at an uhaul place.

Rating:

5.0

Good service

Rating:

5.0

Dropped off after hours and did not interact with employees.

Rating:

5.0

We didn't see or talk to anyone. We were charged $15 for the same amount of gas we gor it with. I tried to contest it and get someone to call me but they charged my card anyways. We probably won't be using uhaul again in the future.

Rating:

5.0

Kay was great! Had a couple issues with the computer but that got resolved and we were on our way.

Rating:

4.0

After hours check out is not friendly and same while returning. Hard time uploading photos.

Rating:

5.0

I worked with Crystal and Kay. Both were amazing to work with. Thanks team!

Rating:

5.0

Excellent very professional and family service 👏 John

Rating:

1.0

Almost had me leave without the trailer lights extension cord had i not checked. Never mentioned my dolly rental being canceled until I was about to leave when I finally asked. Was told after loaded up the trailer I would have to go to another location for the dolly. Which I did. Worst experience ever with UHAUL!

Rating:

5.0

This location is very friendly and professional.

Rating:

5.0

Friendly and helpful staff

Rating:

2.0

Location and people were great and very helpful. The uhaul process was total crap. I reserved the uhaul for 9am with pickup through the app and after I already provided my credit card prior now the app is asking for a ton other things that should have been done before and trying to sell more things to me that I already said no to. The uhaul did not come with a dolly I asked for and there was no ramp. There was a charge for blankets that I never asked for but the store didn't even have that either so why even charge me? I was on a big time crunch and after waiting a long time the sales lady said the app won't authorize me to use the truck for another 20 minutes!!! Luckily she sped up the process for me but I still didn't get out of there until at least 9:15 but the charge for uhaul of course started earlier. I was highly stressed primarily because of the stupid app. Why can't things be easier?! It was easier without all these dang apps!

Rating:

3.0

Wasn't informed of the $50.00 cleaning fee , I would have made sure it was cleaned before I returned it. Also didn't get a copy of anything to have in the truck to show I had rented it. He was busy when I pick the truck up.

Rating:

1.0

When we arrived to pick up U-Haul the manager was left without keys to the building in order to obtain reserved vehicle which made me late to prearranged time of business and once I was finally able to obtain vehicle it was on empty of gasoline which made me have to stop and put gas in said vehicle. After use and return of vehicle then I received a message noting I would be charged 81.00 for vehicle being returned with the same amount it was received in.

Rating:

1.0

Dropped off truck 12:30 (2 1/2 hours early) on Tuesday. Received call from Uhaul Tuesday evening and Wednesday morning requesting return of truck. Truck return not checked in until 12:30 on Thursday.

Rating:

2.0

Dont use this location. I cant believe they are in business. The customer service is horrible and unprofessional

Rating:

1.0

This facility should be open on Saturday to accommodate their customers, especially if they are not going to be prepared for remote pick up.

Rating:

3.0

I have drop off locations closer to my destination but apparently the personnel could not find them and caused me to drive further than I had too. This is very irritating especially when I am being charged extra, even though I was well under the stated mileage.

Rating:

1.0

I’ll go somewhere else. The drop off location are crooks. Hated my experience! Texas heat and cow manure doesn’t mix well! Charging me for the truck being filled back to were it originally was and also clean is insane. Especially after you saw me double check it and refused to look at the video and pictures I tried to provide for proof. Then soon as I turn in and hand you the key and walk out of your store you charge me $40.80 before I could get out of the parking lot! Stating the truck wasn’t filled to its original form when I received it. Also that the truck wasn’t clean! COW MANURE! I have footage and pictures that the statements are false and the charge shouldn’t have taken place in the first place!

Rating:

5.0

Truck to old and broke twice in last then 24 hours . Very frustrating!

Rating:

1.0

Truck was dirty and had trash in it. An appliance dolly and moving blankets were in the truck although I did not reserve those items. On site employee is rude and unavailable by phone or in the office most of the time.

Rating:

5.0

A/C didn’t work

Rating:

2.0

Sales man was rude, he was not friendly at all.

Rating:

5.0

Highly recommend

Rating:

1.0

The location for pickup was changed causing delays, also they forgot our dolly and furniture pads. It was very frustrating!

Rating:

4.0

The blinker didn't work on the tow dolly. Other then that everything was great

Rating:

2.0

There were to be 60 blankets with the rental. These were not available at pickup and I had to drive to another location. There the owner gave me a10-12 at no charge which I appreciate, but it wasted about 2 hours considering the road construction and evening rush hour. If you're going to guarantee a reservation you should guarantee the whole thing. In the future I guess the neighborhood dealer is out and just put up with the inconvenience of having to go the extra to get to a center instead.

Rating:

1.0

put the dolly with the truck when its being picked up when you are closed.

Rating:

5.0

Everything was good

Rating:

1.0

$25 for cleaning!!!!!, swept inside out, we spent at least 30min, washing outside with water, with all doors closed, did not know water gets inside back, when we were in the office to return, the inspector could have told us, I am 73yrs old, I could have jumped inside and dried it out with a towel, it would not have cost me $25. Did not know it did not have a lifter to help take in and out our two 6ft refrigerators, we dropped one of them, Alan and I are 73 and 74yrs, we had to move all this ourselves, and what is a safe move? The employees were nice, but did not know answer to some questions.

Rating:

5.0

I pre-registered and was in and out in a matter of minutes!

Rating:

4.0

Truck seemed underpowered.

Rating:

1.0

We were charged for gas and cleaning even though we returned the equipment within hours of renting it, with the same amount of gas and nothing to be cleaned. Plus, the guy was rude when we brought the truck back.

Rating:

3.0

One of the guys working was extremely sarcastic to the point of rude and wasn’t afraid to share his thoughts on the truck size we rented. He even went so far to say that size truck shouldn’t be offered, not a good look for someone supposed to be representing the Uhaul brand…We ignored his comments and knew the truck size was perfect for what we needed, and it was. Fortunately, the other associate working was very kind and made up for the other guy.

Rating:

5.0

Excellent in providing help at the last minute. 5 minutes before closing. WOW!!! My wife and I were impressed.

Rating:

1.0

Did not have appliance dolly but charged anyway.

Rating:

1.0

If you tell a customer your are going to do something then it needs to be done.